Complaint Letter

Business Correspondence

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 GROUP 5

GABRIELLE M. MAHESA Mulia Fatmaji

MERCEDEZ F. NURMANSYAH
201010650109 201010650143 201010650040

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 # Table of contents #

purpose of Complaint
01 Definition of
Complaint Letter
03 Letter

Parts of complaint letter

02 types of complaint
letter
04
 Definition of complaint letter

A complaint letter is a formal

complaint about any unsatisfactory
product, service, or situation.

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 Types of complaint letter

Formal complaint letter Informal complaint letter

The most common type Most often used for

of complaint letter personal complaints

Email complaint letter

Used for online

purchases

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 purpose of complaint letter

1 2 3
Inform the Request a Documentation
company or solution or for future
individual about remedy reference
a problem or
dissatisfaction
 purpose of complaint letter

4 5 6
Improves service Maintain Promote
and product customer transparency and
quality relationship accountability
 Parts of complaint letter
To provide company’s identity (sender) and attract the receiver.
Heading Includes: the company’s name (sender), website, email.

To provide the information of when the complaint letter is written.

Date

To describe the receiver’s information.

Inside address Includes: the receiver’s name, job position, company’s name
(receiver).

To provide the purpose of the complaint letter.

subject
 Parts of complaint letter
To address the receiver with respectful manner.
SALUTATION
To explain why the company (sender) writes the
complaint letter.
Body paragraphs Includes: the detail information about the problem,
request for specific action (solution), a reasonable
deadline for action.

To provide company’s contact (sender) for the receiver.

Pre-closing

Complimentary To close the complaint letter in a polite way.

Close
 Parts of complaint letter

Signature & writer’s To describe the sender’s information.

Includes: the sender’s name, job position.
identification

To provide the evidence of the problem.

Includes: the receipt, delivery invoice, photos
attachments of the damaged products (these might be
different depending on the problem being
complained of).
 EXAMPLE

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Thank you!
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