SUSTAINING CHANGE

SUSTAINABILITY
Classes of sustainability at cell level
SUSTAINABILITY
Factory-level improvement model
ACTING EARLY TO PROMOTE
SUSTAINABILITY
A push approach to securing change
ISSUES THAT CAN AFFECT
SUSTAINABILITY
How the change is perceived: Is it peripheral or central to organizational
performance and is it perceived as acceptable or threatening by key stakeholders?
Often, change managers can influence the way a change is perceived and this will
have consequences for sustainability.
How it is implemented: There is no one implementation process that will be
effective in all settings, but doing everything possible to identify and adopt an
appropriate process can affect whether or not the change will be sustained.
The timing, sequencing and pacing of the change: While a relaxed timetable
might help people to digest the need for change, delays can undermine commitment
and divert attention to other pressing issues. On the other hand, when a change is
rushed, people may not feel involved and a succession of change initiatives may lead
to initiative fatigue.
RECURRENT PROBLEMS
1 Those who initiated the change move on
2 Accountability for development becomes diffused
3 Knowledge and experience of new practices is lost through turnover
4 Old habits are imported with recruits from less dynamic organizations
5 The issues and pressures that triggered the change initiative are no longer
visible
6 New managers want to drive their own agenda
7 Powerful stakeholders are using counter-implementation tactics to block
progress
8 Pump-priming funds run out
9 Other priorities come on stream, diverting attention and resources
10 Staff at all levels suffer initiative fatigue and enthusiasm for change falters.
SPREADING CHANGE
Factors

# attributes of the innovation

# context – reflected by the organization’s climate for implementation
# the values of potential users, and their perception of the extent to which the
innovation will foster or inhibit the fulfilment of their values.
SPREADING CHANGE
Fosters innovation

# ensuring employees have the skills to use the innovation

# incentivizing them for innovation use and imposing sanctions for innovation
avoidance
# removing obstacles that hamper the adoption of new working practices.