Chapter 1 اخلاقيات مهنة

Introduction to Ethics
Chapter 1
In This Chapter, You Will Learn:
1. What are ethics and professionalism?

2. What are the work ethics?
3. Why a study of ethics related to hospitality
important?
4. Benefits of ethics in workplace
5. How an organization develops and maintain an
ethical environment?
6. Preventive Legal Management
© 2017 Stephen Barth, P.C., Diana S. Barber, JD and John Wiley & Sons, Inc.
All Rights Reserved.
Ethics and Professionalism
- The ethics: a system of morality that accepted some

principles that control behaviour affects how people
make decisions about what is good and bad and with
moral duty.
- Professionalism: Is the standard level of behaviour
and attitude of someone in a business environment.
To Be a Professional needs a strong work ethics!
The Importance of Ethics in
Hospitality
 Unique and diverse operating environment
 Estimated that 60 - 70% of decisions made daily have legal
dimensions
 Those decisions influence the potential for litigation
Work Ethics
Work ethics: Are a set of standards and rules that are required by an
individual for satisfactory work performance.
Work ethics have two types:

1- Personal (i.e., Sincerity, respect for the job, regularity,
punctuality, seriousness).
2- Specific to a work situation - Keeping certain information
confidential. - Maintaining cordial relation with clients and agencies.
- Protect the assets.
Benefits of ethics in workplace
- Asset protection in the organization
- Build strong productivity and teamwork
- Improve the public image
- Decision-making capacity
How an organization develops and maintain an ethical
environment?
• Policies Written ethics policies establish your expectations for all employees.
Spell out exactly what you expect from your employees on topics such as
theft, intellectual property protection, proper use of resources and treatment
of colleagues.
• Management Actions The upper level of the company sets the tone for the
types of behaviours that are acceptable in the workplace. Leadership that
values and acts ethically serves as a role model for all employees.
How an organization develops and maintain an
ethical environment? (con’t)
• Resources : Resources for making ethical decisions enable employees to
better function within the code of ethics you establish. Training on ethical
issues is one resource option. Plan training sessions on topics such as proper
handling of company resources, ethical business decision making and the
effects of unethical decisions.
How an organization develops and maintain an
ethical environment? (con’t)
• Reporting: A reporting system that allows employees to alert you to possible
ethics violations reinforces your commitment to respectable behavior.
Employees need to know they can report the violations without suffering
repercussions themselves. A reporting system also needs prompt action when
a potential violation occurs. The fast action shows the employees you intend
to hold them to the ethics standards
Preventative Legal Management
STEM
What Is STEM?
A process that can be implemented that

will reduce employee errors and
omissions - and litigation.
The Components of STEM
 Select
 Train
 Educate
 Manage and Motivate
Select
 Select the right employee for the specific

job.
 Cannot just hire anyone at the last minute.
 Cannot “just hire” anyone anymore.
 Use specific job qualifications, written job
specifications, and information derived from a
thorough investigation for all candidates.
Train
 Train your employees the right way to perform the
task(s) the first time. It is easier and less costly to train
than to retrain.
 Ensure that the trainer is properly trained
himself/herself.
 Assess training efforts
to verify retention.
Educate
Educate yourself about new trends, technological
innovations, laws, and rules and regulations which
impact your segment of the industry.
Management and Motivation
 As a manager - Lead by example!

 Today’s culturally diverse workforce will require
diverse motivating techniques.
 People are motivated by different things.
 Find out what it is that motivates your employees.
 Involve employees in the process.
 Ask your employees how you are doing as a manager.
Ethical Decision-Making Process
1. Is it legal?
• Does either the law or company policy prohibit this
activity?
2. Does it hurt anyone?

• Will this action negatively impact any stakeholders?
3. Is it fair?
• To all the stakeholders
4. Am I being honest?
• With yourself, and with the company
5. Would I care if it happened to me?

6. Would I publicize my action?
• What if all the stakeholders became aware of your
action?
7. What if everyone did it?

• Could the business effectively operate in an equitable
fashion?
Think about this
on your way out...
Imagine if an international hotel guest offered an expensive token

of gratitude to you, the general manager of a luxury hotel for
providing exceptional customer service but the hotel’s corporate
office has a conflict-of-interest policy about accepting non-
perishable gifts from customers.
What would you do?

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Chapter 1 اخلاقيات مهنة

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Introduction to Ethics

1. What are ethics and professionalism?

- The ethics: a system of morality that accepted some

To Be a Professional needs a strong work ethics!

 Unique and diverse operating environment

 Estimated that 60 - 70% of decisions made daily have legal

 Those decisions influence the potential for litigation

Work ethics have two types:

- Asset protection in the organization

- Build strong productivity and teamwork

- Improve the public image

A process that can be implemented that

 Select the right employee for the specific

 As a manager - Lead by example!

2. Does it hurt anyone?

5. Would I care if it happened to me?

7. What if everyone did it?

Imagine if an international hotel guest offered an expensive token

What would you do?

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