GP Existing vs Recommended Scheduling Summary

Requirement Scheduled Count IEX (INT) Delta between IEX Schedule vs Req
Key advantages of the proposed schedules vs the current schedules Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
sourced from NICE IEX 0 72 74 101 97 105 106 83 0 14 14 30 31 32 20 18 0 -58 -60 -71 -66 -73 -86 -65
1 88 106 110 108 106 128 102 1 64 66 146 146 146 82 80 1 -24 -40 36 38 40 -46 -22
2 77 85 101 93 92 108 83 2 87 125 216 216 216 129 91 2 10 40 115 123 124 21 8
•More stable: The recommended staffing model has a lower overall
3 54 62 67 63 70 73 54 3 110 169 268 268 268 158 99 3 56 107 201 205 198 85 45
variance than the current staffing model, suggesting that it is more 4 43 58 60 59 60 68 50 4 110 182 280 280 280 171 98 4 67 124 220 221 220 103 48
stable and predictable. 5 53 77 87 73 82 90 68 5 110 182 280 280 280 170 98 5 57 105 193 207 198 80 30
6 65 87 87 84 93 90 72 6 110 184 281 281 281 170 97 6 45 97 194 197 188 80 25
7 69 116 113 104 110 114 83 7 110 201 299 299 297 185 97 7 41 85 186 195 187 71 14
•More consistent: The variances are more evenly distributed across
8 70 124 119 109 121 126 92 8 110 207 305 305 303 191 97 8 40 83 186 196 182 65 5
the table for the recommended staffing model than for the current 9 73 133 125 118 126 132 91 9 98 198 293 293 289 191 95 9 25 65 168 175 163 59 4
staffing model, suggesting that the recommended model is more 10 75 160 133 136 149 156 107 10 46 145 164 164 162 114 19 10 -29 -15 31 28 13 -42 -88
consistent in its predictions. 11 77 160 141 144 148 153 117 11 30 111 127 127 118 93 16 11 -47 -49 -14 -17 -30 -60 -101
12 82 145 140 135 145 158 110 12 33 92 101 101 91 64 33 12 -49 -53 -39 -34 -54 -94 -77
13 98 176 174 154 165 179 131 13 39 85 121 121 111 78 60 13 -59 -91 -53 -33 -54 -101 -71
•Fewer Missed opportunities: There are fewer significant peaks and
14 111 198 193 171 191 208 144 14 40 109 145 146 136 102 61 14 -71 -89 -48 -25 -55 -106 -83
valleys in the variance table for the recommended staffing model than
15 115 204 195 183 205 215 143 15 40 118 155 156 146 112 62 15 -75 -86 -40 -27 -59 -103 -81
for the current staffing model, suggesting that the recommended 16 135 224 205 200 200 226 160 16 40 106 143 144 134 100 62 16 -95 -118 -62 -56 -66 -126 -98
model is less likely to make large errors in its predictions. 17 137 226 214 201 225 229 167 17 40 95 131 132 123 92 62 17 -97 -131 -83 -69 -102 -137 -105
18 137 210 185 184 194 203 155 18 41 96 132 133 125 92 62 18 -96 -114 -53 -51 -69 -111 -93
19 131 202 183 168 184 189 144 19 41 96 124 125 117 84 54 19 -90 -106 -59 -43 -67 -105 -90
•Additionally, the recommended staffing model may be more up-to-
20 124 188 170 161 184 182 146 20 41 76 105 106 100 65 54 20 -83 -112 -65 -55 -84 -117 -92
date and accurate than the current staffing model as it has been
21 110 166 153 134 146 162 127 21 16 51 80 81 73 65 29 21 -94 -115 -73 -53 -73 -97 -98
trained on a more recent forecast, arrival patterns and recent 22 89 141 129 121 133 132 101 22 9 43 45 46 45 37 2 22 -80 -98 -84 -75 -88 -95 -99
assumptions (AHT & Shrinkage)
23 76 114 111 105 107 112 85 23 1 30 31 32 32 31 2 23 -75 -84 -80 -73 -75 -81 -83
Assumptions Requirement Proposed Schedule Count Delta between IEX Schedule vs Req
Weekly Forecast 190,942 Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
AHT 247.64 0 72 74 101 97 105 106 83 0 11 9 23 34 34 34 25 0 -61 -65 -78 -63 -71 -72 -58
Shrinkage 40% 1 88 106 110 108 106 128 102 1 12 30 44 44 44 32 14 1 -76 -76 -66 -64 -62 -96 -88
2 77 85 101 93 92 108 83 2 20 51 74 74 74 54 23 2 -57 -34 -27 -19 -18 -54 -60
FTE Required 547
3 54 62 67 63 70 73 54 3 22 57 83 83 83 61 26 3 -32 -5 16 20 13 -12 -28
GP Planned Head Count 4 43 58 60 59 60 68 50 4 24 63 92 92 92 68 29 4 -19 5 32 33 32 0 -21
5 53 77 87 73 82 90 68 5 29 75 109 109 109 80 34 5 -24 -2 21 36 27 -11 -34
Site HC 6 65 87 87 84 93 90 72 6 44 117 171 171 171 127 54 6 -21 31 84 87 77 37 -19
Bangalore 185 7 69 116 113 104 110 114 83 7 44 118 174 174 174 130 56 7 -25 2 61 70 64 16 -27
Chennai 92 8 70 124 119 109 121 126 92 8 48 123 180 180 180 132 57 8 -23 -1 61 70 59 6 -35
9 73 133 125 118 126 132 91 9 40 104 152 152 152 112 48 9 -33 -30 26 33 26 -20 -43
Dublin 0 10 75 160 133 136 149 156 107 10 43 110 162 162 162 120 52 10 -32 -50 29 26 13 -36 -55
Dundalk 28 11 77 160 141 144 148 153 117 11 41 104 153 153 153 113 49 11 -36 -56 13 9 6 -40 -67
Guatemala 48 12 82 145 140 135 145 158 110 12 47 118 173 173 173 127 55 12 -35 -27 33 39 28 -32 -55
13 98 176 174 154 165 179 131 13 53 138 201 201 201 148 63 13 -45 -38 27 47 36 -31 -68
Manila 0 14 111 198 193 171 191 208 144 14 40 102 148 148 148 108 46 14 -71 -96 -45 -23 -43 -100 -98
Mexico City 50 15 115 204 195 183 205 215 143 15 54 138 197 197 197 144 59 15 -61 -66 3 14 -7 -72 -84
Omaha 12 16 135 224 205 200 200 226 160 16 61 163 235 235 235 174 72 16 -73 -61 30 35 35 -53 -87
17 137 226 214 201 225 229 167 17 64 170 245 245 245 181 75 17 -72 -57 31 44 20 -48 -91
Phoenix-Arizona-USA-Remote 23 18 137 210 185 184 194 203 155 18 53 138 200 200 200 147 62 18 -84 -72 15 16 6 -56 -93
Shanghai 4 19 131 202 183 168 184 189 144 19 53 138 200 200 200 147 62 19 -78 -64 17 32 16 -42 -82
Grand Total 442 20 124 188 170 161 184 182 146 20 45 118 171 171 171 126 53 20 -79 -70 1 10 -13 -56 -93
21 110 166 153 134 146 162 127 21 34 90 131 131 131 97 41 21 -76 -76 -22 -3 -15 -65 -86
22 89 141 129 121 133 132 101 22 32 84 122 122 122 90 38 22 -57 -57 -7 1 -11 -42 -63
23 76 114 111 105 107 112 85 23 23 59 87 87 87 64 28 23 -53 -55 -24 -18 -20 -48 -57

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1
 BED Existing vs Recommended Scheduling Summary Requirement Scheduled Count IEX (INT) Delta between IEX Schedule vs Req
Key advantages of the proposed schedules vs the current schedules Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
sourced from NICE IEX 0 8 8 12 11 12 12 10 0 0 0 0 0 0 0 0 0 -8 -8 -12 -11 -12 -12 -10
1 6 7 10 9 9 10 7 1 5 5 28 28 28 23 23 1 -1 -2 18 19 19 13 16
2 6 7 10 9 9 10 7 2 5 10 33 33 33 28 23 2 -1 3 23 24 24 18 16
•More stable: The recommended staffing model has a lower overall 3 5 6 7 6 8 8 6 3 12 17 40 40 40 28 23 3 7 11 33 34 32 20 17
variance than the current staffing model, suggesting that it is more 4 4 6 7 7 7 7 6 4 12 17 40 40 40 28 23 4 8 11 33 33 33 21 17
stable and predictable. 5 4 6 8 7 8 8 5 5 12 17 40 40 40 28 23 5 8 11 32 33 32 20 18
6 6 9 10 9 10 10 7 6 12 17 40 40 40 28 23 6 6 8 30 31 30 18 16
7 7 15 14 13 13 14 10 7 12 17 40 40 40 28 23 7 5 2 26 27 27 14 13
•More consistent: The variances are more evenly distributed across 8 8 17 16 15 16 17 11 8 12 17 40 40 40 28 23 8 4 0 24 25 24 11 12
the table for the recommended staffing model than for the current 9 9 18 17 16 17 18 12 9 12 17 40 40 40 28 23 9 3 -1 23 24 23 10 11
staffing model, suggesting that the recommended model is more 10 8 18 17 15 17 17 11 10 7 12 12 12 12 5 0 10 -1 -6 -5 -3 -5 -12 -11
consistent in its predictions. 11 9 18 18 16 18 17 12 11 7 7 7 7 7 0 0 11 -2 -11 -11 -9 -11 -17 -12
12 10 19 19 17 19 20 13 12 0 0 0 0 0 0 0 12 -10 -19 -19 -17 -19 -20 -13
13 11 23 23 19 21 22 16 13 0 0 0 0 0 0 0 13 -11 -23 -23 -19 -21 -22 -16
•Fewer Missed opportunities: There are fewer significant peaks and 14 12 25 24 21 23 24 17 14 0 13 13 13 13 13 0 14 -12 -12 -11 -8 -10 -11 -17
valleys in the variance table for the recommended staffing model than 15 12 26 25 23 24 26 17 15 0 13 13 13 13 13 0 15 -12 -13 -12 -10 -11 -13 -17
for the current staffing model, suggesting that the recommended 16 13 26 24 22 23 24 17 16 0 13 13 13 13 13 0 16 -13 -13 -11 -9 -10 -11 -17
model is less likely to make large errors in its predictions. 17 12 24 23 21 22 22 17 17 0 13 13 13 13 13 0 17 -12 -11 -10 -8 -9 -9 -17
18 13 22 21 20 20 21 16 18 0 13 13 13 13 13 0 18 -13 -9 -8 -7 -7 -8 -16
19 13 22 21 20 20 20 14 19 0 13 13 13 13 13 0 19 -13 -9 -8 -7 -7 -7 -14
•Additionally, the recommended staffing model may be more up-to- 20 12 21 20 18 19 19 13 20 0 13 13 13 13 13 0 20 -12 -8 -7 -5 -6 -6 -13
date and accurate than the current staffing model as it has been 21 11 19 18 15 16 18 12 21 0 13 13 13 13 13 0 21 -11 -6 -5 -2 -3 -5 -12
trained on a more recent forecast, arrival patterns and recent 22 9 16 15 13 15 14 10 22 0 13 13 13 13 13 0 22 -9 -3 -2 0 -2 -1 -10
assumptions (AHT & Shrinkage) 23 8 13 13 11 13 12 9 23 0 13 13 13 13 13 0 23 -8 0 0 2 0 1 -9
Assumptions
Requirement Proposed Schedule Count Delta between IEX Schedule vs Req
Weekly Forecast 32,854
Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
AHT 157.76 0 8 8 12 11 12 12 10 0 0 0 0 0 0 0 0 0 -8 -8 -12 -11 -12 -12 -10
Shrinkage 40% 1 6 7 10 9 9 10 7 1 2 5 7 7 7 5 2 1 -4 -2 -3 -2 -2 -5 -5
2 6 7 10 9 9 10 7 2 4 10 14 14 14 10 4 2 -2 3 4 5 5 0 -3
FTE Required 60
3 5 6 7 6 8 8 6 3 6 16 23 23 23 17 7 3 1 10 16 17 15 9 1
4 4 6 7 7 7 7 6 4 6 16 23 23 23 17 7 4 2 10 16 16 16 10 1
BED Planned Head Count
5 4 6 8 7 8 8 5 5 6 16 23 23 23 17 7 5 2 10 15 16 15 9 2
Site HC 6 6 9 10 9 10 10 7 6 8 22 32 32 32 24 10 6 2 13 22 23 22 14 3
Bangalore 23 7 7 15 14 13 13 14 10 7 8 22 32 32 32 24 10 7 1 7 18 19 19 10 0
8 8 17 16 15 16 17 11 8 8 22 32 32 32 24 10 8 0 5 16 17 16 7 -1
Chennai 17 9 9 18 17 16 17 18 12 9 6 17 25 25 25 19 8 9 -3 -1 8 9 8 1 -4
Guatemala 13 10 8 18 17 15 17 17 11 10 6 18 27 27 27 21 9 10 -2 0 10 12 10 4 -2
Grand Total 53 11 9 18 18 16 18 17 12 11 4 12 18 18 18 14 6 11 -5 -6 0 2 0 -3 -6
12 10 19 19 17 19 20 13 12 4 12 18 18 18 14 6 12 -6 -7 -1 1 -1 -6 -7
13 11 23 23 19 21 22 16 13 4 12 18 18 18 14 6 13 -7 -11 -5 -1 -3 -8 -10
14 12 25 24 21 23 24 17 14 2 6 9 9 9 7 3 14 -10 -19 -15 -12 -14 -17 -14
15 12 26 25 23 24 26 17 15 5 15 21 21 21 16 6 15 -7 -11 -4 -2 -3 -10 -11
16 13 26 24 22 23 24 17 16 5 15 21 21 21 16 6 16 -8 -11 -3 -1 -2 -8 -11
17 12 24 23 21 22 22 17 17 5 15 21 21 21 16 6 17 -7 -9 -2 0 -1 -6 -11
18 13 22 21 20 20 21 16 18 3 9 12 12 12 9 3 18 -10 -13 -9 -8 -8 -12 -13
19 13 22 21 20 20 20 14 19 3 9 12 12 12 9 3 19 -10 -13 -9 -8 -8 -11 -11
20 12 21 20 18 19 19 13 20 3 9 12 12 12 9 3 20 -9 -12 -8 -6 -7 -10 -10
21 11 19 18 15 16 18 12 21 3 9 12 12 12 9 3 21 -8 -10 -6 -3 -4 -9 -9
22 9 16 15 13 15 14 10 22 3 9 12 12 12 9 3 22 -6 -7 -3 -1 -3 -5 -7
23 8 13 13 11 13 12 9 23 0 0 0 0 0 0 0 23 -8 -13 -13 -11 -13 -12 -9

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2
 EMEA Credit Existing vs Recommended Scheduling
Summary
Requirement Scheduled Count IEX (INT) Delta between IEX Schedule vs Req
Key advantages of the proposed schedules vs the current schedules Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
sourced from NICE IEX 0 1 0 1 1 1 1 1 0 0 0 0 0 0 0 0 0 -1 0 -1 -1 -1 -1 -1
1 1 1 0 1 1 1 0 1 0 0 0 0 0 0 0 1 -1 -1 0 -1 -1 -1 0
2 1 1 0 1 1 1 0 2 0 0 0 0 0 0 0 2 -1 -1 0 -1 -1 -1 0
•More stable: The recommended staffing model has a lower overall
3 1 1 1 0 1 1 0 3 0 0 0 0 0 0 0 3 -1 -1 -1 0 -1 -1 0
variance than the current staffing model, suggesting that it is more 4 1 1 1 1 1 1 0 4 0 0 0 0 0 0 0 4 -1 -1 -1 -1 -1 -1 0
stable and predictable. 5 1 1 1 1 2 2 1 5 0 0 0 0 0 0 0 5 -1 -1 -1 -1 -2 -2 -1
6 2 2 3 2 2 3 3 6 0 2 2 2 2 1 0 6 -2 0 -1 0 0 -2 -3
7 4 5 5 5 6 6 4 7 0 18 19 19 17 15 0 7 -4 13 14 14 11 9 -4
•More consistent: The variances are more evenly distributed across
8 4 7 7 6 8 7 6 8 0 24 25 25 23 21 0 8 -4 17 18 19 15 14 -6
the table for the recommended staffing model than for the current
9 5 8 8 6 9 8 5 9 0 27 27 27 23 23 0 9 -5 19 19 21 14 15 -5
staffing model, suggesting that the recommended model is more
10 4 8 7 8 9 7 4 10 0 27 27 27 25 23 0 10 -4 19 20 19 16 16 -4
consistent in its predictions.
11 5 9 8 7 7 9 6 11 0 27 27 27 25 23 0 11 -5 18 19 20 18 14 -6
12 4 8 9 5 7 6 4 12 0 27 27 27 25 23 0 12 -4 19 18 22 18 17 -4
•Fewer Missed opportunities: There are fewer significant peaks and 13 5 8 8 6 7 7 4 13 0 27 27 27 25 23 0 13 -5 19 19 21 18 16 -4
14 4 8 7 6 7 8 4 14 0 27 27 27 25 23 0 14 -4 19 20 21 18 15 -4
valleys in the variance table for the recommended staffing model than
15 4 7 7 6 8 7 4 15 0 26 26 26 24 22 0 15 -4 19 19 20 16 15 -4
for the current staffing model, suggesting that the recommended
16 4 7 6 5 6 6 3 16 0 15 15 15 13 11 0 16 -4 8 9 10 7 5 -3
model is less likely to make large errors in its predictions.
17 2 6 8 5 8 5 3 17 0 3 2 2 2 2 0 17 -2 -3 -6 -3 -6 -3 -3
18 3 5 4 5 4 4 2 18 0 3 2 2 2 2 0 18 -3 -2 -2 -3 -2 -2 -2
•Additionally, the recommended staffing model may be more up-to- 19 4 5 5 4 4 4 4 19 0 3 2 2 2 2 0 19 -4 -2 -3 -2 -2 -2 -4
date and accurate than the current staffing model as it has been 20 3 4 4 4 5 3 3 20 0 0 0 0 2 0 0 20 -3 -4 -4 -4 -3 -3 -3
trained on a more recent forecast, arrival patterns and recent 21 3 4 4 3 4 3 2 21 0 0 0 0 0 0 0 21 -3 -4 -4 -3 -4 -3 -2
assumptions (AHT & Shrinkage) 22 2 2 2 1 2 2 1 22 0 0 0 0 0 0 0 22 -2 -2 -2 -1 -2 -2 -1
Assumptions 23 1 2 2 2 2 1 1 23 0 0 0 0 0 0 0 23 -1 -2 -2 -2 -2 -1 -1
Weekly Forecast 5,506 Requirement Proposed Scheduled Count Delta between IEX Schedule vs Req
AHT 258 Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
Shrinkage 40% 0 1 0 1 1 1 1 1 0 0 -1 0 -1 -1 -1 -1 -1
1 1 1 0 1 1 1 0 1 1 -1 -1 0 -1 -1 -1 0
FTE Required 16 2 1 1 0 1 1 1 0 2 2 -1 -1 0 -1 -1 -1 0
3 1 1 1 0 1 1 0 3 3 -1 -1 -1 0 -1 -1 0
EMEA Credit Planned Head Count 4 1 1 1 1 1 1 0 4 4 -1 -1 -1 -1 -1 -1 0
Site HC 5 1 1 1 1 2 2 1 5 3 7 10 10 10 7 3 5 2 6 8 8 8 5 1
6 2 2 3 2 2 3 3 6 3 7 10 10 10 7 3 6 1 5 6 7 7 4 0
Dundalk 27
7 4 5 5 5 6 6 4 7 3 7 12 12 12 9 5 7 -1 3 7 8 6 3 1
Grand Total 27 8 4 7 7 6 8 7 6 8 6 10 15 15 15 9 5 8 1 3 7 9 7 2 -1
9 5 8 8 6 9 8 5 9 6 10 15 15 15 9 5 9 0 2 6 8 5 1 0
10 4 8 7 8 9 7 4 10 8 12 19 19 19 12 7 10 4 4 12 12 11 5 4
11 5 9 8 7 7 9 6 11 8 12 19 19 19 12 7 11 3 3 12 12 12 3 2
12 4 8 9 5 7 6 4 12 8 12 19 19 19 12 7 12 4 4 11 15 12 6 4
13 5 8 8 6 7 7 4 13 5 9 14 14 14 9 5 13 0 1 6 8 7 2 1
14 4 8 7 6 7 8 4 14 5 9 14 14 14 9 5 14 1 1 7 8 7 2 1
15 4 7 7 6 8 7 4 15 5 9 11 11 11 7 2 15 1 2 4 6 4 -1 -2
16 4 7 6 5 6 6 3 16 2 7 9 9 9 7 2 16 -2 0 3 4 3 0 -1
17 2 6 8 5 8 5 3 17 2 7 9 9 9 7 2 17 0 1 1 4 1 2 -1
18 3 5 4 5 4 4 2 18 18 -3 -5 -4 -5 -4 -4 -2
19 4 5 5 4 4 4 4 19 19 -4 -5 -5 -4 -4 -4 -4
20 3 4 4 4 5 3 3 20 20 -3 -4 -4 -4 -5 -3 -3
21 3 4 4 3 4 3 2 21 21 -3 -4 -4 -3 -4 -3 -2
22 2 2 2 1 2 2 1 22 22 -2 -2 -2 -1 -2 -2 -1
23 1 2 2 2 2 1 1 23 23 -1 -2 -2 -2 -2 -1 -1

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3
 IDO Existing vs Recommended Scheduling Summary
Requirement Scheduled Count IEX (INT) Delta between IEX Schedule vs Req
Key advantages of the proposed schedules vs the current schedules Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
sourced from NICE IEX 0 14 16 23 22 27 24 15 0 2 1 7 8 9 9 8 0 -12 -15 -16 -14 -18 -15 -7
1 13 15 18 17 20 23 16 1 10 11 20 20 20 10 9 1 -3 -4 2 3 0 -13 -7
2 13 15 18 17 20 23 16 2 10 17 26 26 26 16 9 2 -3 2 8 9 6 -7 -7
•More stable: The recommended staffing model has a lower overall
3 11 13 14 15 16 17 12 3 10 31 40 40 40 30 9 3 -1 18 26 25 24 13 -3
variance than the current staffing model, suggesting that it is more 4 8 8 11 9 12 14 9 4 10 39 47 47 47 38 8 4 2 31 36 38 35 24 -1
stable and predictable. 5 6 9 10 9 10 11 8 5 10 39 47 47 47 37 8 5 4 30 37 38 37 26 0
6 5 8 7 8 10 8 6 6 10 39 46 46 46 36 7 6 5 31 39 38 36 28 1
7 8 10 11 10 12 11 8 7 10 39 46 46 46 36 7 7 2 29 35 36 34 25 -1
•More consistent: The variances are more evenly distributed across
8 5 7 9 7 10 8 7 8 10 39 46 46 46 36 7 8 5 32 37 39 36 28 0
the table for the recommended staffing model than for the current
9 5 10 8 11 9 9 7 9 10 39 46 46 46 36 7 9 5 29 38 35 37 27 0
staffing model, suggesting that the recommended model is more
10 7 9 9 9 12 13 9 10 0 29 29 29 29 29 0 10 -7 20 20 20 17 16 -9
consistent in its predictions.
11 5 11 10 9 11 11 7 11 0 41 41 41 41 41 0 11 -5 30 31 32 30 30 -7
12 7 15 12 14 12 17 10 12 0 26 27 27 27 27 0 12 -7 11 15 13 15 10 -10
•Fewer Missed opportunities: There are fewer significant peaks and 13 15 27 28 26 28 26 21 13 0 18 20 20 20 20 1 13 -15 -9 -8 -6 -8 -6 -20
14 19 34 34 32 39 37 24 14 0 27 29 30 30 30 2 14 -19 -7 -5 -2 -9 -7 -22
valleys in the variance table for the recommended staffing model than
15 23 37 38 35 47 42 25 15 0 28 31 32 32 32 3 15 -23 -9 -7 -3 -15 -10 -22
for the current staffing model, suggesting that the recommended
16 26 40 38 42 41 42 28 16 0 28 31 32 32 32 3 16 -26 -12 -7 -10 -9 -10 -25
model is less likely to make large errors in its predictions.
17 22 35 34 37 47 39 26 17 0 29 32 33 32 33 3 17 -22 -6 -2 -4 -15 -6 -23
18 23 38 33 39 39 40 27 18 1 30 33 34 34 33 3 18 -22 -8 0 -5 -5 -7 -24
•Additionally, the recommended staffing model may be more up-to- 19 29 43 39 34 44 41 33 19 1 30 33 34 34 33 3 19 -28 -13 -6 0 -10 -8 -30
date and accurate than the current staffing model as it has been 20 23 35 33 28 41 33 27 20 1 13 16 17 17 16 3 20 -22 -22 -17 -11 -24 -17 -24
trained on a more recent forecast, arrival patterns and recent 21 24 35 31 32 35 35 27 21 1 13 16 17 17 16 3 21 -23 -22 -15 -15 -18 -19 -24
assumptions (AHT & Shrinkage) 22 19 31 30 31 32 31 22 22 1 12 14 15 15 14 2 22 -18 -19 -16 -16 -17 -17 -20
Assumptions 23 16 27 25 28 25 27 21 23 1 7 8 9 9 8 2 23 -15 -20 -17 -19 -16 -19 -19
Weekly Forecast 22,013 Requirement Proposed Scheduled Count Delta between IEX Schedule vs Req
AHT 344 Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
Shrinkage 40% 0 14 16 23 22 27 24 15 0 2 2 5 7 7 7 5 0 -12 -14 -18 -15 -20 -17 -10
1 13 15 18 17 20 23 16 1 2 5 7 7 7 5 2 1 -11 -10 -11 -10 -13 -18 -14
FTE Required 88 2 13 15 18 17 20 23 16 2 2 5 7 7 7 5 2 2 -11 -10 -11 -10 -13 -18 -14
3 11 13 14 15 16 17 12 3 2 5 7 7 7 5 2 3 -9 -8 -7 -8 -9 -12 -10
IDO Planned Head Count 4 8 8 11 9 12 14 9 4 4 11 16 16 16 12 5 4 -4 3 5 7 4 -2 -4
Site HC 5 6 9 10 9 10 11 8 5 4 11 16 16 16 12 5 5 -2 2 6 7 6 1 -3
Bangalore 23 6 5 8 7 8 10 8 6 6 7 19 28 28 28 21 9 6 2 11 21 20 18 13 3
7 8 10 11 10 12 11 8 7 7 19 28 28 28 21 9 7 -1 9 17 18 16 10 1
Chennai 23 8 5 7 9 7 10 8 7 8 7 19 28 28 28 21 9 8 2 12 19 21 18 13 2
Omaha 12 9 5 10 8 11 9 9 7 9 5 14 21 21 21 16 7 9 0 4 13 10 12 7 0
Phoenix-Arizona-USA-Remote 23 10 7 9 9 9 12 13 9 10 5 14 21 21 21 16 7 10 -2 5 12 12 9 3 -2
11 5 11 10 9 11 11 7 11 5 14 21 21 21 16 7 11 0 3 11 12 10 5 0
Grand Total 81 12 7 15 12 14 12 17 10 12 3 8 12 12 12 9 4 12 -4 -7 0 -2 0 -8 -6
13 15 27 28 26 28 26 21 13 6 15 22 22 22 16 7 13 -9 -12 -6 -4 -6 -10 -14
14 19 34 34 32 39 37 24 14 3 7 10 10 10 7 3 14 -16 -27 -24 -22 -29 -30 -21
15 23 37 38 35 47 42 25 15 6 15 22 22 22 16 7 15 -17 -22 -16 -13 -25 -26 -18
16 26 40 38 42 41 42 28 16 12 30 44 44 44 32 14 16 -14 -10 6 2 3 -10 -14
17 22 35 34 37 47 39 26 17 14 35 51 51 51 37 16 17 -8 0 17 14 4 -2 -10
18 23 38 33 39 39 40 27 18 14 35 51 51 51 37 16 18 -9 -3 18 12 12 -3 -11
19 29 43 39 34 44 41 33 19 14 35 51 51 51 37 16 19 -15 -8 12 17 7 -4 -17
20 23 35 33 28 41 33 27 20 14 35 51 51 51 37 16 20 -9 0 18 23 10 4 -11
21 24 35 31 32 35 35 27 21 11 28 41 41 41 30 13 21 -13 -7 10 9 6 -5 -14
22 19 31 30 31 32 31 22 22 11 28 41 41 41 30 13 22 -8 -3 11 10 9 -1 -9
23 16 27 25 28 25 27 21 23 8 20 29 29 29 21 9 23 -8 -7 4 1 4 -6 -12

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4
 Proserv Existing vs Recommended Scheduling Summary
Requirement Scheduled Count IEX (INT) Delta between IEX Schedule vs Req
Key advantages of the proposed schedules vs the current schedules Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
sourced from NICE IEX 0 33 34 50 49 51 55 43 0 10 11 11 11 11 1 0 0 -23 -23 -39 -38 -40 -54 -43
1 27 32 39 38 39 47 32 1 19 20 40 40 40 21 20 1 -8 -12 1 2 1 -26 -12
2 27 32 39 38 39 47 32 2 37 56 86 86 86 49 30 2 10 24 47 48 47 2 -2
•More stable: The recommended staffing model has a lower overall
3 23 27 30 28 32 35 25 3 48 74 112 112 112 64 38 3 25 47 82 84 80 29 13
variance than the current staffing model, suggesting that it is more 4 18 28 27 30 29 34 24 4 48 79 117 117 117 69 38 4 30 51 90 87 88 35 14
stable and predictable. 5 18 28 33 30 34 39 24 5 48 79 117 117 117 69 38 5 30 51 84 87 83 30 14
6 26 40 40 38 43 46 33 6 48 79 117 117 117 69 38 6 22 39 77 79 74 23 5
7 29 65 58 56 57 65 42 7 48 80 118 118 118 70 38 7 19 15 60 62 61 5 -4
•More consistent: The variances are more evenly distributed across
8 35 74 64 63 68 77 49 8 48 80 118 118 118 70 38 8 13 6 54 55 50 -7 -11
the table for the recommended staffing model than for the current
9 39 78 72 67 72 82 52 9 38 70 108 108 108 70 38 9 -1 -8 36 41 36 -12 -14
staffing model, suggesting that the recommended model is more
10 38 78 71 65 73 81 48 10 29 60 78 78 78 49 18 10 -9 -18 7 13 5 -32 -30
consistent in its predictions.
11 39 80 73 69 77 78 53 11 11 24 32 32 32 21 8 11 -28 -56 -41 -37 -45 -57 -45
12 43 83 77 71 80 91 56 12 8 14 14 14 14 6 8 12 -35 -69 -63 -57 -66 -85 -48
•Fewer Missed opportunities: There are fewer significant peaks and 13 50 99 93 82 91 104 71 13 8 9 15 15 15 7 14 13 -42 -90 -78 -67 -76 -97 -57
14 53 109 100 88 96 112 75 14 8 9 15 15 15 7 14 14 -45 -100 -85 -73 -81 -105 -61
valleys in the variance table for the recommended staffing model than
15 54 112 101 97 103 118 76 15 8 9 15 15 15 7 14 15 -46 -103 -86 -82 -88 -111 -62
for the current staffing model, suggesting that the recommended
16 56 112 100 93 100 113 73 16 8 8 14 14 14 6 14 16 -48 -104 -86 -79 -86 -107 -59
model is less likely to make large errors in its predictions.
17 55 106 95 89 95 104 73 17 8 8 14 14 14 6 14 17 -47 -98 -81 -75 -81 -98 -59
18 59 97 88 85 87 95 69 18 8 8 14 14 14 6 14 18 -51 -89 -74 -71 -73 -89 -55
•Additionally, the recommended staffing model may be more up-to- 19 57 97 87 84 85 93 63 19 8 8 14 14 14 6 14 19 -49 -89 -73 -70 -71 -87 -49
date and accurate than the current staffing model as it has been 20 52 93 81 77 80 88 59 20 8 8 14 14 14 6 14 20 -44 -85 -67 -63 -66 -82 -45
trained on a more recent forecast, arrival patterns and recent 21 47 84 76 62 70 82 54 21 0 0 6 6 6 6 6 21 -47 -84 -70 -56 -64 -76 -48
assumptions (AHT & Shrinkage) 22 40 70 62 57 64 65 45 22 0 0 0 0 0 0 0 22 -40 -70 -62 -57 -64 -65 -45
23 37 57 54 49 54 56 38 23 0 0 0 0 0 0 0 23 -37 -57 -54 -49 -54 -56 -38
Assumptions
Requirement Proposed Scheduled Count Delta between IEX Schedule vs Req
Weekly Forecast 89,032
Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
AHT 253 0 33 34 50 49 51 55 43 0 6 5 13 19 19 19 14 0 -27 -29 -37 -30 -32 -36 -29
Shrinkage 40% 1 27 32 39 38 39 47 32 1 0 0 0 0 0 0 0 1 -27 -32 -39 -38 -39 -47 -32
FTE Required 261 2 27 32 39 38 39 47 32 2 6 16 23 23 23 17 7 2 -21 -16 -16 -15 -16 -30 -25
3 23 27 30 28 32 35 25 3 6 16 23 23 23 17 7 3 -17 -11 -7 -5 -9 -18 -18
Proserv Planned Head Count 4 18 28 27 30 29 34 24 4 6 16 23 23 23 17 7 4 -12 -12 -4 -7 -6 -17 -17
5 18 28 33 30 34 39 24 5 6 16 23 23 23 17 7 5 -12 -12 -10 -7 -11 -22 -17
Site HC
6 26 40 40 38 43 46 33 6 16 43 63 63 63 47 20 6 -10 3 23 25 20 1 -13
Bangalore 96 7 29 65 58 56 57 65 42 7 16 44 64 64 64 48 20 7 -13 -21 6 8 7 -17 -22
Chennai 22 8 35 74 64 63 68 77 49 8 16 44 64 64 64 48 20 8 -19 -30 0 1 -4 -29 -29
9 39 78 72 67 72 82 52 9 16 45 65 65 65 49 20 9 -23 -33 -7 -2 -7 -33 -32
Mexico City 12
10 38 78 71 65 73 81 48 10 17 48 69 69 69 52 21 10 -21 -30 -2 4 -4 -29 -27
Dundalk 1 11 39 80 73 69 77 78 53 11 17 48 69 69 69 52 21 11 -22 -32 -4 0 -8 -26 -32
Shanghai 1 12 43 83 77 71 80 91 56 12 17 48 69 69 69 52 21 12 -26 -35 -8 -2 -11 -39 -35
13 50 99 93 82 91 104 71 13 20 56 80 80 80 60 24 13 -30 -43 -13 -2 -11 -44 -47
Grand Total 132
14 53 109 100 88 96 112 75 14 10 29 40 40 40 30 11 14 -43 -80 -60 -48 -56 -82 -64
15 54 112 101 97 103 118 76 15 10 28 39 39 39 29 11 15 -44 -84 -62 -58 -64 -89 -65
16 56 112 100 93 100 113 73 16 13 37 52 52 52 39 15 16 -43 -75 -48 -41 -48 -74 -58
17 55 106 95 89 95 104 73 17 18 49 70 70 70 52 21 17 -37 -57 -25 -19 -25 -52 -52
18 59 97 88 85 87 95 69 18 11 30 43 43 43 32 13 18 -48 -67 -45 -42 -44 -63 -56
19 57 97 87 84 85 93 63 19 11 30 43 43 43 32 13 19 -46 -67 -44 -41 -42 -61 -50
20 52 93 81 77 80 88 59 20 11 30 43 43 43 32 13 20 -41 -63 -38 -34 -37 -56 -46
21 47 84 76 62 70 82 54 21 8 22 32 32 32 24 10 21 -39 -62 -44 -30 -38 -58 -44
22 40 70 62 57 64 65 45 22 8 22 32 32 32 24 10 22 -32 -48 -30 -25 -32 -41 -35
23 37 57 54 49 54 56 38 23 8 22 32 32 32 24 10 23 -29 -35 -22 -17 -22 -32 -28

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5
 Chargeback Existing vs Recommended Scheduling Summary
Requirement Scheduled Count IEX (INT) Delta between IEX Schedule vs Req
Key advantages of the proposed schedules vs the current schedules Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
sourced from NICE IEX 0 16 16 15 15 14 14 15 0 2 2 3 3 3 1 1 0 -14 -14 -12 -12 -11 -13 -14
1 41 50 43 44 36 47 45 1 30 30 58 58 58 28 28 1 -11 -20 15 14 22 -19 -17
2 30 29 33 29 22 27 26 2 35 42 71 71 71 36 29 2 5 13 38 42 49 9 3
•More stable: The recommended staffing model has a lower overall 3 14 15 15 13 13 12 11 3 40 47 76 76 76 36 29 3 26 32 61 63 63 24 18
variance than the current staffing model, suggesting that it is more 4 12 14 14 12 11 10 10 4 40 47 76 76 76 36 29 4 28 33 62 64 65 26 19
stable and predictable. 5 24 33 35 25 27 30 29 5 40 47 76 76 76 36 29 5 16 14 41 51 49 6 0
6 26 27 26 25 27 22 22 6 40 47 76 76 76 36 29 6 14 20 50 51 49 14 7
7 20 21 21 19 20 15 17 7 40 47 76 76 76 36 29 7 20 26 55 57 56 21 12
•More consistent: The variances are more evenly distributed across 8 15 16 20 16 16 14 16 8 40 47 76 76 76 36 29 8 25 31 56 60 60 22 13
the table for the recommended staffing model than for the current 9 13 16 16 15 15 12 14 9 38 45 72 72 72 34 27 9 25 29 56 57 57 22 13
staffing model, suggesting that the recommended model is more 10 16 43 25 36 35 35 34 10 10 17 18 18 18 8 1 10 -6 -26 -7 -18 -17 -27 -33
consistent in its predictions. 11 18 38 29 38 32 34 37 11 8 8 8 8 5 0 0 11 -10 -30 -21 -30 -27 -34 -37
12 16 17 20 26 24 23 25 12 20 20 20 20 17 0 17 12 4 3 0 -6 -7 -23 -8
13 14 16 19 19 16 18 17 13 25 25 44 44 41 19 36 13 11 9 25 25 25 1 19
•Fewer Missed opportunities: There are fewer significant peaks and 14 20 19 24 21 23 24 22 14 25 25 44 44 41 19 36 14 5 6 20 23 18 -5 14
valleys in the variance table for the recommended staffing model than 15 20 20 21 20 20 19 19 15 25 25 44 44 41 19 36 15 5 5 23 24 21 0 17
for the current staffing model, suggesting that the recommended 16 34 37 35 37 27 37 37 16 25 25 44 44 41 19 36 16 -9 -12 9 7 14 -18 -1
model is less likely to make large errors in its predictions. 17 44 53 51 47 50 57 45 17 25 25 44 44 41 19 36 17 -19 -28 -7 -3 -9 -38 -9
18 39 44 36 31 41 41 40 18 25 25 44 44 41 19 36 18 -14 -19 8 13 0 -22 -4
19 27 32 28 25 30 29 28 19 25 25 44 44 41 19 36 19 -2 -7 16 19 11 -10 8
•Additionally, the recommended staffing model may be more up-to-
20 33 33 31 33 36 37 43 20 25 25 44 44 41 19 36 20 -8 -8 13 11 5 -18 -7
date and accurate than the current staffing model as it has been 21 25 22 21 21 19 24 31 21 8 8 27 27 24 19 19 21 -17 -14 6 6 5 -5 -12
trained on a more recent forecast, arrival patterns and recent 22 19 20 18 18 19 19 22 22 5 5 5 5 5 0 0 22 -14 -15 -13 -13 -14 -19 -22
assumptions (AHT & Shrinkage)
23 13 15 16 14 13 15 15 23 0 0 0 0 0 0 0 23 -13 -15 -16 -14 -13 -15 -15

Assumptions Requirement Proposed Scheduled Count Delta between IEX Schedule vs Req
Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
Weekly Forecast 39,036 0 16 16 15 15 14 14 15 0 3 2 5 8 8 8 6 0 -13 -14 -10 -7 -6 -6 -9
AHT 233.8 1 41 50 43 44 36 47 45 1 8 20 30 30 30 22 10 1 -33 -30 -13 -14 -6 -25 -35
Shrinkage 40% 2 30 29 33 29 22 27 26 2 8 20 30 30 30 22 10 2 -22 -9 -3 1 8 -5 -16
3 14 15 15 13 13 12 11 3 8 20 30 30 30 22 10 3 -6 5 15 17 17 10 -1
FTE Required 106
4 12 14 14 12 11 10 10 4 8 20 30 30 30 22 10 4 -4 6 16 18 19 12 0
Chargebacks Planned Head Count 5 24 33 35 25 27 30 29 5 10 25 37 37 37 27 12 5 -14 -8 2 12 10 -3 -17
6 26 27 26 25 27 22 22 6 10 26 38 38 38 28 12 6 -16 -1 12 13 11 6 -10
Site HC
7 20 21 21 19 20 15 17 7 10 26 38 38 38 28 12 7 -10 5 17 19 18 13 -5
Bangalore 43 8 15 16 20 16 16 14 16 8 11 28 41 41 41 30 13 8 -4 12 21 25 25 16 -3
Chennai 30 9 13 16 16 15 15 12 14 9 7 18 26 26 26 19 8 9 -6 2 10 11 11 7 -6
10 16 43 25 36 35 35 34 10 7 18 26 26 26 19 8 10 -9 -25 1 -10 -9 -16 -26
Mexico City 36 11 18 38 29 38 32 34 37 11 7 18 26 26 26 19 8 11 -11 -20 -3 -12 -6 -15 -29
Guatemala 9 12 16 17 20 26 24 23 25 12 11 28 41 41 41 30 13 12 -5 11 21 15 17 7 -12
Shanghai 3 13 14 16 19 19 16 18 17 13 14 36 53 53 53 39 17 13 0 20 34 34 37 21 0
14 20 19 24 21 23 24 22 14 16 41 61 61 61 45 20 14 -4 22 37 40 38 21 -2
Grand Total 121 15 20 20 21 20 20 19 19 15 21 53 79 79 79 58 26 15 1 33 58 59 59 39 7
16 34 37 35 37 27 37 37 16 22 56 84 84 84 62 28 16 -12 19 49 47 57 25 -9
17 44 53 51 47 50 57 45 17 18 46 69 69 69 51 23 17 -26 -7 18 22 19 -6 -22
18 39 44 36 31 41 41 40 18 18 46 69 69 69 51 23 18 -21 2 33 38 28 10 -17
19 27 32 28 25 30 29 28 19 18 46 69 69 69 51 23 19 -9 14 41 44 39 22 -5
20 33 33 31 33 36 37 43 20 14 36 54 54 54 40 18 20 -19 3 23 21 18 3 -25
21 25 22 21 21 19 24 31 21 9 23 35 35 35 26 12 21 -16 1 14 14 16 2 -19
22 19 20 18 18 19 19 22 22 7 17 26 26 26 19 9 22 -12 -3 8 8 7 0 -13
23 13 15 16 14 13 15 15 23 7 17 26 26 26 19 9 23 -6 2 10 12 13 4 -6
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6
 Venmo Disputes Existing vs Recommended Scheduling Summary Requirement Scheduled Count IEX (INT) Delta between IEX Schedule vs Req
Key advantages of the proposed schedules vs the current schedules Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
sourced from NICE IEX 0 0 0 0 0 0 0 0 0 0 0 9 9 9 9 9 0 0 0 9 9 9 9 9
1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0
2 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0
•More stable: The recommended staffing model has a lower overall 3 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0
variance than the current staffing model, suggesting that it is more 4 0 0 0 0 0 0 0 4 0 0 0 0 0 0 0 4 0 0 0 0 0 0 0
stable and predictable. 5 0 0 1 1 1 1 1 5 0 0 0 0 0 0 0 5 0 0 -1 -1 -1 -1 -1
6 1 1 1 1 1 1 1 6 0 0 0 0 0 0 0 6 -1 -1 -1 -1 -1 -1 -1
7 2 2 2 2 2 3 2 7 0 0 0 0 0 0 0 7 -2 -2 -2 -2 -2 -3 -2
•More consistent: The variances are more evenly distributed across 8 2 3 3 3 3 3 3 8 0 0 0 0 0 0 0 8 -2 -3 -3 -3 -3 -3 -3
the table for the recommended staffing model than for the current 9 2 3 4 3 4 3 2 9 0 0 0 0 0 0 0 9 -2 -3 -4 -3 -4 -3 -2
staffing model, suggesting that the recommended model is more 10 2 4 3 3 4 3 2 10 0 0 0 0 0 0 0 10 -2 -4 -3 -3 -4 -3 -2
consistent in its predictions. 11 2 4 3 3 3 4 2 11 4 4 12 12 8 8 8 11 2 0 9 9 5 4 6
12 2 3 4 2 3 3 2 12 5 5 13 13 8 8 8 12 3 2 9 11 5 5 6
13 2 3 3 3 3 3 2 13 6 6 15 15 10 9 9 13 4 3 12 12 7 6 7
•Fewer Missed opportunities: There are fewer significant peaks and 14 2 3 3 2 3 3 2 14 7 8 17 17 12 10 9 14 5 5 14 15 9 7 7
valleys in the variance table for the recommended staffing model than 15 2 3 3 3 3 3 2 15 7 17 26 26 21 19 9 15 5 14 23 23 18 16 7
for the current staffing model, suggesting that the recommended 16 2 3 2 2 3 3 1 16 7 17 26 26 21 19 9 16 5 14 24 24 18 16 8
model is less likely to make large errors in its predictions. 17 1 3 3 2 3 2 1 17 7 17 26 26 21 19 9 17 6 14 23 24 18 17 8
18 1 2 2 2 2 2 1 18 7 17 26 26 21 19 9 18 6 15 24 24 19 17 8
19 2 2 2 2 2 2 2 19 7 17 18 18 13 11 1 19 5 15 16 16 11 9 -1
•Additionally, the recommended staffing model may be more up-to- 20 1 2 2 2 2 1 1 20 7 17 18 18 13 11 1 20 6 15 16 16 11 10 0
date and accurate than the current staffing model as it has been 21 1 2 2 1 2 1 1 21 7 17 18 18 13 11 1 21 6 15 16 17 11 10 0
trained on a more recent forecast, arrival patterns and recent 22 1 1 1 1 1 1 1 22 3 13 13 13 12 10 0 22 2 12 12 12 11 9 -1
assumptions (AHT & Shrinkage) 23 0 1 1 1 1 1 1 23 0 10 10 10 10 10 0 23 0 9 9 9 9 9 -1
Assumptions
Weekly Forecast 2,501 Requirement Proposed Scheduled Count Delta between IEX Schedule vs Req
AHT 244 Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Shrinkage 40% 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0
FTE Required 7 2 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0
3 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0
Venmo Disputes Planned Head Count 4 0 0 0 0 0 0 0 4 0 0 0 0 0 0 0 4 0 0 0 0 0 0 0
5 0 0 1 1 1 1 1 5 0 0 0 0 0 0 0 5 0 0 -1 -1 -1 -1 -1
Site HC
6 1 1 1 1 1 1 1 6 0 0 0 0 0 0 0 6 -1 -1 -1 -1 -1 -1 -1
Guatemala 26 7 2 2 2 2 2 3 2 7 0 0 0 0 0 0 0 7 -2 -2 -2 -2 -2 -3 -2
Grand Total 26 8 2 3 3 3 3 3 3 8 0 0 0 0 0 0 0 8 -2 -3 -3 -3 -3 -3 -3
9 2 3 4 3 4 3 2 9 0 0 0 0 0 0 0 9 -2 -3 -4 -3 -4 -3 -2
10 2 4 3 3 4 3 2 10 0 0 0 0 0 0 0 10 -2 -4 -3 -3 -4 -3 -2
11 2 4 3 3 3 4 2 11 0 0 0 0 0 0 0 11 -2 -4 -3 -3 -3 -4 -2
12 2 3 4 2 3 3 2 12 4 10 14 14 14 10 4 12 2 7 10 12 11 7 2
13 2 3 3 3 3 3 2 13 4 10 14 14 14 10 4 13 2 7 11 11 11 7 2
14 2 3 3 2 3 3 2 14 4 10 14 14 14 10 4 14 2 7 11 12 11 7 2
15 2 3 3 3 3 3 2 15 7 18 25 25 25 18 7 15 5 15 22 22 22 15 5
16 2 3 2 2 3 3 1 16 7 18 25 25 25 18 7 16 5 15 23 23 22 15 6
17 1 3 3 2 3 2 1 17 7 18 25 25 25 18 7 17 6 15 22 23 22 16 6
18 1 2 2 2 2 2 1 18 7 18 25 25 25 18 7 18 6 16 23 23 23 16 6
19 2 2 2 2 2 2 2 19 7 18 25 25 25 18 7 19 5 16 23 23 23 16 5
20 1 2 2 2 2 1 1 20 3 8 11 11 11 8 3 20 2 6 9 9 9 7 2
21 1 2 2 1 2 1 1 21 3 8 11 11 11 8 3 21 2 6 9 10 9 7 2
22 1 1 1 1 1 1 1 22 3 8 11 11 11 8 3 22 2 7 10 10 10 7 2
23 0 1 1 1 1 1 1 23 0 0 0 0 0 0 0 23 0 -1 -1 -1 -1 -1 -1

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7
 RI Existing vs Recommended Scheduling Summary
Requirement Scheduled Count IEX (INT) Delta between IEX Schedule vs Req
Key advantages of the proposed schedules vs the current schedules Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
sourced from NICE IEX 0 125 116 133 146 154 128 122 0 79 78 139 157 145 86 79 0 -46 -38 6 11 -9 -42 -43
1 121 114 126 137 144 132 121 1 93 94 168 186 172 97 91 1 -28 -20 42 49 28 -35 -30
2 120 113 129 142 147 134 120 2 115 120 206 224 210 114 104 2 -5 7 77 82 63 -20 -16
•More stable: The recommended staffing model has a lower overall
3 123 116 128 139 162 135 121 3 117 130 218 236 222 124 106 3 -6 14 90 97 60 -11 -15
variance than the current staffing model, suggesting that it is more
4 126 116 130 139 162 128 124 4 116 132 221 238 225 126 106 4 -10 16 91 99 63 -2 -18
stable and predictable.
5 119 110 125 130 151 128 119 5 117 133 222 239 225 126 106 5 -2 23 97 109 74 -2 -13
6 106 99 117 115 130 110 104 6 117 143 232 241 232 131 109 6 11 44 115 126 102 21 5
•More consistent: The variances are more evenly distributed across 7 104 95 106 105 116 103 104 7 118 150 239 252 240 135 114 7 14 55 133 147 124 32 10
8 159 178 199 187 165 161 160 8 118 143 231 233 227 123 101 8 -41 -35 32 46 62 -38 -59
the table for the recommended staffing model than for the current
9 148 136 170 159 174 144 137 9 61 97 141 132 126 71 45 9 -87 -39 -29 -27 -48 -73 -92
staffing model, suggesting that the recommended model is more
10 90 82 98 111 105 87 98 10 38 73 95 92 91 50 26 10 -52 -9 -3 -19 -14 -37 -72
consistent in its predictions.
11 63 61 79 81 83 66 65 11 73 108 127 171 123 93 68 11 10 47 48 90 40 27 3
12 52 57 70 69 69 56 55 12 112 137 157 246 160 134 119 12 60 80 87 177 91 78 64
•Fewer Missed opportunities: There are fewer significant peaks and 13 64 63 77 85 83 68 63 13 124 151 175 273 178 146 132 13 60 88 98 188 95 78 69
valleys in the variance table for the recommended staffing model than 14 89 91 102 106 97 90 93 14 126 170 200 299 205 168 136 14 37 79 98 193 108 78 43
for the current staffing model, suggesting that the recommended 15 124 123 140 131 122 117 124 15 126 170 200 298 205 168 136 15 2 47 60 167 83 51 12
model is less likely to make large errors in its predictions. 16 144 134 150 135 141 134 144 16 125 167 197 295 203 167 136 16 -19 33 47 160 62 33 -8
17 142 138 146 130 136 128 147 17 122 148 177 280 185 158 129 17 -20 10 31 150 49 30 -18
18 129 127 129 125 121 124 130 18 116 141 168 270 175 154 127 18 -13 14 39 145 54 30 -3
•Additionally, the recommended staffing model may be more up-to- 19 114 114 120 111 115 101 115 19 114 139 159 260 166 146 121 19 0 25 39 149 51 45 6
date and accurate than the current staffing model as it has been 20 107 111 118 116 112 101 109 20 112 131 149 251 156 139 119 20 5 20 31 135 44 38 10
trained on a more recent forecast, arrival patterns and recent 21 105 123 133 148 126 117 117 21 103 123 138 241 150 137 111 21 -2 0 5 93 24 20 -6
assumptions (AHT & Shrinkage) 22 114 142 161 170 148 132 136 22 69 87 106 156 102 87 60 22 -45 -55 -55 -14 -46 -45 -76
23 119 140 165 175 151 132 132 23 20 31 59 61 48 44 28 23 -99 -109 -106 -114 -103 -88 -104
Assumptions
Weekly Forecast 95,255 Requirement Proposed Scheduled Count Delta between IEX Schedule vs Req
Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
AHT 464 0 125 116 133 146 154 128 122 0 24 29 65 85 85 81 56 0 -101 -87 -68 -61 -69 -46 -65
Shrinkage 40% 1 121 114 126 137 144 132 121 1 30 55 98 117 117 106 62 1 -90 -58 -28 -20 -27 -27 -59
FTE Required 511 2 120 113 129 142 147 134 120 2 39 73 125 144 144 124 71 2 -80 -40 -4 2 -3 -10 -50
3 123 116 128 139 162 135 121 3 44 86 143 162 162 137 76 3 -79 -29 15 23 0 2 -45
RI Planned Head Count 4 126 116 130 139 162 128 124 4 44 86 143 162 162 137 76 4 -81 -30 13 23 0 9 -48
Site HC 5 119 110 125 130 151 128 119 5 50 101 164 183 183 152 82 5 -69 -9 39 53 32 24 -37
6 106 99 117 115 130 110 104 6 45 109 158 162 162 122 53 6 -61 11 41 47 32 12 -52
Bangalore 101 7 104 95 106 105 116 103 104 7 41 105 147 147 147 107 42 7 -63 11 41 42 31 4 -63
Chennai 65 8 159 178 199 187 165 161 160 8 45 111 157 157 157 112 46 8 -113 -67 -43 -30 -9 -50 -114
Dublin 5 9 148 136 170 159 174 144 137 9 46 112 159 159 159 113 47 9 -102 -25 -11 0 -15 -31 -90
10 90 82 98 111 105 87 98 10 49 124 174 174 174 125 50 10 -41 42 76 63 69 38 -48
Dundalk 29 11 63 61 79 81 83 66 65 11 46 117 164 164 164 118 47 11 -17 55 85 83 81 52 -18
Guatemala 133 12 52 57 70 69 69 56 55 12 67 168 236 236 236 169 68 12 15 111 166 167 167 113 13
Manila 53 13 64 63 77 85 83 68 63 13 71 178 250 250 250 179 72 13 7 115 173 165 167 111 8
14 89 91 102 106 97 90 93 14 76 191 269 269 269 193 78 14 -14 100 167 163 172 104 -15
Mexico City 47 15 124 123 140 131 122 117 124 15 85 214 301 301 301 216 87 15 -40 91 161 170 179 99 -37
Omaha 60 16 144 134 150 135 141 134 144 16 95 240 339 339 339 243 99 16 -49 106 189 204 198 109 -45
Phoenix-Arizona-USA-Remote 34 17 142 138 146 130 136 128 147 17 88 215 305 305 305 217 90 17 -54 77 159 174 168 89 -57
18 129 127 129 125 121 124 130 18 76 184 263 263 263 187 78 18 -54 58 134 138 141 63 -52
Shanghai 31 19 114 114 120 111 115 101 115 19 74 179 255 255 255 181 76 19 -41 65 134 143 139 80 -39
Grand Total 558 20 107 111 118 116 112 101 109 20 53 127 183 183 183 129 55 20 -54 16 65 67 70 28 -54
21 105 123 133 148 126 117 117 21 43 102 148 148 148 104 45 21 -62 -21 15 0 22 -12 -72
22 114 142 161 170 148 132 136 22 44 104 150 150 150 105 45 22 -69 -38 -11 -20 2 -26 -90
23 119 140 165 175 151 132 132 23 39 92 133 133 133 93 40 23 -80 -48 -33 -42 -18 -39 -91

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8
 RI Core Existing vs Recommended Scheduling Summary
Requirement Scheduled Count IEX (INT) Delta between IEX Schedule vs Req
Key advantages of the proposed schedules vs the current schedules Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
sourced from NICE IEX 0 101 94 108 119 125 104 99 0 79 77 135 153 141 83 77 0 -22 -17 27 34 16 -21 -22
1 98 93 103 112 117 107 98 1 93 94 167 185 171 97 91 1 -5 1 64 73 54 -10 -7
2 97 92 105 115 119 109 98 2 115 120 206 224 210 114 104 2 18 28 101 109 91 5 6
•More stable: The recommended staffing model has a lower overall 3 100 94 104 113 131 110 99 3 117 130 218 236 222 124 106 3 17 36 114 123 91 14 7
variance than the current staffing model, suggesting that it is more 4 102 95 105 113 132 104 101 4 116 132 221 238 225 126 106 4 14 37 116 125 93 22 5
stable and predictable. 5 97 89 101 105 123 104 97 5 117 133 222 239 225 126 106 5 20 44 121 134 102 22 9
6 86 80 95 93 106 89 85 6 117 143 232 241 232 131 109 6 31 63 137 148 126 42 24
7 84 77 86 85 94 84 85 7 118 150 239 252 240 135 114 7 34 73 153 167 146 51 29
•More consistent: The variances are more evenly distributed across 8 129 145 162 152 135 131 130 8 118 143 231 233 227 123 101 8 -11 -2 69 81 92 -8 -29
the table for the recommended staffing model than for the current 9 121 111 139 130 141 117 111 9 61 97 141 132 126 71 45 9 -60 -14 2 2 -15 -46 -66
staffing model, suggesting that the recommended model is more 10 73 67 80 90 86 70 80 10 38 73 95 92 91 50 26 10 -35 6 15 2 5 -20 -54
consistent in its predictions. 11 51 50 64 66 67 54 53 11 58 91 106 140 106 77 52 11 7 41 42 74 39 23 -1
12 42 47 57 56 56 46 44 12 91 114 130 209 134 115 96 12 49 67 73 153 78 69 52
13 52 51 63 69 67 55 52 13 95 121 136 217 139 118 101 13 43 70 73 148 72 63 49
•Fewer Missed opportunities: There are fewer significant peaks and 14 72 74 83 86 79 73 76 14 96 126 142 224 148 123 105 14 24 52 59 138 69 50 29
valleys in the variance table for the recommended staffing model than 15 101 100 114 107 99 96 101 15 96 126 142 224 148 123 105 15 -5 26 28 117 49 27 4
for the current staffing model, suggesting that the recommended 16 117 109 122 110 115 109 117 16 94 122 138 220 145 122 105 16 -23 13 16 110 30 13 -12
model is less likely to make large errors in its predictions. 17 116 112 119 106 111 104 119 17 91 103 118 205 127 113 98 17 -25 -9 -1 99 16 9 -21
18 105 103 105 101 99 101 105 18 85 96 109 195 117 109 96 18 -20 -7 4 94 18 8 -9
19 93 93 98 90 94 82 94 19 84 95 105 190 113 105 94 19 -9 2 7 100 19 23 0
•Additionally, the recommended staffing model may be more up-to- 20 87 90 96 94 91 82 89 20 84 91 99 185 107 100 92 20 -3 1 3 91 16 18 3
date and accurate than the current staffing model as it has been 21 85 100 108 120 102 95 95 21 83 91 98 184 107 100 92 21 -2 -9 -10 64 5 5 -3
trained on a more recent forecast, arrival patterns and recent 22 92 115 131 138 120 107 110 22 59 68 81 124 77 68 56 22 -33 -47 -50 -14 -43 -39 -54
assumptions (AHT & Shrinkage) 23 97 114 135 142 123 107 107 23 18 26 49 48 36 33 25 23 -79 -88 -86 -94 -87 -74 -82
Assumptions
Requirement Proposed Scheduled Count Delta between IEX Schedule vs Req
Weekly Forecast 65,523 Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
AHT 541 0 101 94 108 119 125 104 99 0 15 13 41 61 61 66 48 0 -86 -81 -67 -58 -65 -38 -52
Shrinkage 40% 1 98 93 103 112 117 107 98 1 26 44 82 101 101 94 57 1 -72 -49 -21 -11 -16 -13 -41
FTE Required 410 2 97 92 105 115 119 109 98 2 35 62 109 128 128 112 66 2 -62 -30 4 13 9 3 -32
3 100 94 104 113 131 110 99 3 35 62 109 128 128 112 66 3 -65 -32 5 15 -3 2 -33
RI Core Planned Head Count 4 102 95 105 113 132 104 101 4 35 62 109 128 128 112 66 4 -67 -33 4 15 -4 8 -35
Site HC 5 97 89 101 105 123 104 97 5 41 77 130 149 149 127 72 5 -56 -12 29 44 27 23 -25
6 86 80 95 93 106 89 85 6 35 85 124 128 128 97 43 6 -51 5 29 35 22 8 -42
Bangalore 101 7 84 77 86 85 94 84 85 7 31 81 113 113 113 82 32 7 -53 4 27 28 19 -2 -53
Chennai 65 8 129 145 162 152 135 131 130 8 40 98 139 139 139 99 41 8 -89 -47 -23 -13 4 -33 -89
Dublin 5 9 121 111 139 130 141 117 111 9 41 99 141 141 141 100 42 9 -80 -12 2 11 0 -17 -69
10 73 67 80 90 86 70 80 10 44 111 156 156 156 112 45 10 -29 44 76 66 70 42 -35
Dundalk 29 11 51 50 64 66 67 54 53 11 44 111 156 156 156 112 45 11 -7 61 92 90 89 58 -8
Guatemala 133 12 42 47 57 56 56 46 44 12 59 149 209 209 209 150 60 12 17 102 152 153 153 104 16
Manila 53 13 52 51 63 69 67 55 52 13 63 159 223 223 223 160 64 13 11 108 161 154 156 105 12
14 72 74 83 86 79 73 76 14 68 172 242 242 242 174 70 14 -4 98 159 156 163 101 -6
Mexico City 13 15 101 100 114 107 99 96 101 15 77 195 274 274 274 197 79 15 -24 95 160 167 175 101 -22
Omaha 52 16 117 109 122 110 115 109 117 16 88 221 312 312 312 224 91 16 -29 112 190 202 197 115 -26
Shanghai 31 17 116 112 119 106 111 104 119 17 76 191 269 269 269 193 78 17 -39 79 151 163 158 89 -41
18 105 103 105 101 99 101 105 18 64 161 227 227 227 163 66 18 -41 58 122 126 128 62 -39
Grand Total 482 19 93 93 98 90 94 82 94 19 64 161 227 227 227 163 66 19 -29 69 129 137 133 81 -28
20 87 90 96 94 91 82 89 20 49 123 174 174 174 125 51 20 -38 33 78 80 83 43 -38
21 85 100 108 120 102 95 95 21 39 98 139 139 139 100 41 21 -46 -2 31 19 37 5 -54
22 92 115 131 138 120 107 110 22 40 100 141 141 141 101 41 22 -52 -15 10 3 21 -6 -69
23 97 114 135 142 123 107 107 23 35 88 124 124 124 89 36 23 -62 -26 -11 -18 1 -18 -71

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9
 Credit Existing vs Recommended Scheduling Summary
Requirement Scheduled Count IEX (INT) Delta between IEX Schedule vs Req
Key advantages of the proposed schedules vs the current schedules Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
sourced from NICE IEX 0 23 22 25 27 29 24 23 0 0 1 4 4 4 3 2 0 -23 -21 -21 -23 -25 -21 -21
1 23 21 24 26 27 25 23 1 0 0 1 1 1 0 0 1 -23 -21 -23 -25 -26 -25 -23
2 22 21 24 26 27 25 22 2 0 0 0 0 0 0 0 2 -22 -21 -24 -26 -27 -25 -22
•More stable: The recommended staffing model has a lower overall 3 23 22 24 26 30 25 23 3 0 0 0 0 0 0 0 3 -23 -22 -24 -26 -30 -25 -23
variance than the current staffing model, suggesting that it is more 4 23 22 24 26 30 24 23 4 0 0 0 0 0 0 0 4 -23 -22 -24 -26 -30 -24 -23
stable and predictable. 5 22 21 23 24 28 24 22 5 0 0 0 0 0 0 0 5 -22 -21 -23 -24 -28 -24 -22
6 20 18 22 21 24 20 19 6 0 0 0 0 0 0 0 6 -20 -18 -22 -21 -24 -20 -19
7 19 18 20 20 22 19 19 7 0 0 0 0 0 0 0 7 -19 -18 -20 -20 -22 -19 -19
•More consistent: The variances are more evenly distributed across 8 30 33 37 35 31 30 30 8 0 0 0 0 0 0 0 8 -30 -33 -37 -35 -31 -30 -30
the table for the recommended staffing model than for the current 9 28 25 32 30 32 27 26 9 0 0 0 0 0 0 0 9 -28 -25 -32 -30 -32 -27 -26
staffing model, suggesting that the recommended model is more 10 17 15 18 21 20 16 18 10 0 0 0 0 0 0 0 10 -17 -15 -18 -21 -20 -16 -18
consistent in its predictions. 11 12 11 15 15 15 12 12 11 15 17 21 31 17 16 16 11 3 6 6 16 2 4 4
12 10 11 13 13 13 10 10 12 21 23 27 37 26 19 23 12 11 12 14 24 13 9 13
13 12 12 14 16 15 13 12 13 29 30 39 56 39 28 31 13 17 18 25 40 24 15 19
•Fewer Missed opportunities: There are fewer significant peaks and
14 17 17 19 20 18 17 17 14 30 44 58 75 57 45 31 14 13 27 39 55 39 28 14
valleys in the variance table for the recommended staffing model than
15 23 23 26 24 23 22 23 15 30 44 58 74 57 45 31 15 7 21 32 50 34 23 8
for the current staffing model, suggesting that the recommended
16 27 25 28 25 26 25 27 16 31 45 59 75 58 45 31 16 4 20 31 50 32 20 4
model is less likely to make large errors in its predictions.
17 27 26 27 24 25 24 27 17 31 45 59 75 58 45 31 17 4 19 32 51 33 21 4
18 24 24 24 23 23 23 24 18 31 45 59 75 58 45 31 18 7 21 35 52 35 22 7
•Additionally, the recommended staffing model may be more up-to- 19 21 21 22 21 21 19 21 19 30 44 54 70 53 41 27 19 9 23 32 49 32 22 6
date and accurate than the current staffing model as it has been 20 20 21 22 22 21 19 20 20 28 40 50 66 49 39 27 20 8 19 28 44 28 20 7
trained on a more recent forecast, arrival patterns and recent 21 20 23 25 28 23 22 22 21 20 32 40 57 43 37 19 21 0 9 15 29 20 15 -3
assumptions (AHT & Shrinkage) 22 21 26 30 32 28 25 25 22 10 19 25 32 25 19 4 22 -11 -7 -5 0 -3 -6 -21
23 22 26 31 33 28 25 25 23 2 5 10 13 12 11 3 23 -20 -21 -21 -20 -16 -14 -22
Requirement Proposed Scheduled Count Delta between IEX Schedule vs Req
Req Sun Mon Tue Wed Thu Fri Sat Sch Sun Mon Tue Wed Thu Fri Sat Delta Sun Mon Tue Wed Thu Fri Sat
Assumptions
0 23 22 25 27 29 24 23 0 9 16 25 25 25 16 9 0 -15 -6 0 -3 -4 -8 -14
Weekly Forecast 29,732 1 23 21 24 26 27 25 23 1 4 11 16 16 16 12 5 1 -18 -10 -8 -10 -11 -13 -18
AHT 273.59 2 22 21 24 26 27 25 22 2 4 11 16 16 16 12 5 2 -18 -10 -8 -10 -11 -13 -18
Shrinkage 40% 3 23 22 24 26 30 25 23 3 9 24 34 34 34 25 10 3 -14 3 10 8 4 -1 -13
4 23 22 24 26 30 24 23 4 9 24 34 34 34 25 10 4 -14 3 10 8 4 1 -13
FTE Required 94
5 22 21 23 24 28 24 22 5 9 24 34 34 34 25 10 5 -13 4 11 10 6 1 -12
6 20 18 22 21 24 20 19 6 9 24 34 34 34 25 10 6 -10 6 12 13 10 4 -10
Credit Planned Head Count
7 19 18 20 20 22 19 19 7 9 24 34 34 34 25 10 7 -10 7 14 14 12 5 -10
Site HC 8 30 33 37 35 31 30 30 8 5 13 18 18 18 13 5 8 -25 -20 -19 -17 -13 -17 -25
Mexico City 34 9 28 25 32 30 32 27 26 9 5 13 18 18 18 13 5 9 -23 -13 -14 -12 -14 -14 -20
10 17 15 18 21 20 16 18 10 5 13 18 18 18 13 5 10 -12 -2 0 -3 -2 -3 -13
Omaha 8
11 12 11 15 15 15 12 12 11 2 6 8 8 8 6 2 11 -10 -6 -7 -7 -7 -7 -10
Phoenix-Arizona-USA-Remote 34 12 10 11 13 13 13 10 10 12 7 19 27 27 27 19 8 12 -2 8 14 14 14 9 -2
Grand Total 76 13 12 12 14 16 15 13 12 13 7 19 27 27 27 19 8 13 -4 7 13 11 11 7 -4
14 17 17 19 20 18 17 17 14 7 19 27 27 27 19 8 14 -9 2 8 7 9 3 -10
15 23 23 26 24 23 22 23 15 7 19 27 27 27 19 8 15 -16 -4 1 2 4 -3 -15
16 27 25 28 25 26 25 27 16 7 19 27 27 27 19 8 16 -19 -6 -1 2 1 -6 -19
17 27 26 27 24 25 24 27 17 12 23 35 35 35 24 12 17 -15 -2 8 11 10 0 -15
18 24 24 24 23 23 23 24 18 12 23 35 35 35 24 12 18 -12 0 11 12 13 1 -12
19 21 21 22 21 21 19 21 19 9 18 27 27 27 18 10 19 -12 -4 5 7 6 -1 -12
20 20 21 22 22 21 19 20 20 4 4 9 9 9 4 4 20 -16 -17 -13 -13 -12 -15 -16
21 20 23 25 28 23 22 22 21 4 4 9 9 9 4 4 21 -15 -19 -16 -19 -15 -17 -18
22 21 26 30 32 28 25 25 22 4 4 9 9 9 4 4 22 -17 -22 -21 -23 -19 -20 -21
23 22 26 31 33 28 25 25 23 4 4 9 9 9 4 4 23 -18 -22 -22 -24 -20 -20 -20
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