Professional Documents
Culture Documents
• Impact of IT on Businesses
• Improved communication and collaboration
• Increased productivity
• Greater access to information
• Enhanced customer service and new business models.
PROBLEM STATEMENT:
.
• How has the adoption of information technology affected the customer experience and satisfaction levels of
businesses?
• How have businesses used information technology to expand their reach and target new markets?
• How have the roles and responsibilities of employees within businesses been impacted by the adoption of
information technology?
• How have businesses used information technology to improve decision-making and data analysis capabilities
SIGNIFICANCE:
• Research on this topic can help businesses identify the most effective ways to leverage
technology to improve operations and reduce costs.