Operational Efficiency Improvement Layout

OEIL
MYCOM OSI

Last updated: May 2022

CONFIDENTIAL INFORMATION, RESTRICTED TO MYCOM OSI
© MYCOM OSI
This document contains forward-looking statements based on current expectations, forecasts and assumptions of the Company that involve risks and
uncertainties. Forward-looking statements are subject to risks and uncertainties associated with the Company's business that could cause actual results to
vary materially from those stated or implied by such forward-looking statements.
OEIL Terms of Reference

• Background
– OEIL inception kicked off post New Delivery Framework definition
– The problem statement : Based on the recent deliveries on both our Saas and on prem tenancy, there
was a necessity to improve formality, efficiency and results/customer success orientation
• Objective
Weekly
– Improve efficiency in nearly all the aspects of our business achieving an agreed outcome or Definition Governance
meeting
of Done in each category
• Scope
– Initially intended to be within Delivery, it extended to 4 big areas, Delivery, Support, Digital and R&D
• Constraints
– We wish to achieve optimum impact rapidly so will seek to drive closure when an acceptable degree Pseudo Four slots of
of improvement has been achieved – decision through governance model stand-ups 15mins
• Assumptions
– The leads and contributors are confirmed and will assign time required to achieve the improvement
• Risks
– Clash with BAU; the aim is to reduce the time spent fixing problems and become more productive
easing the impact on BAU going forward

© MYCOM OSI Confidential

Overall engagement table
# Items Dept. Owner Contributors Status Definition Target

Francois P.
1 Continuous Component Update PMO Bruno D. WIP Refresh and make sure we have continuity and plan to achieve Upgrades to major release across customers Continuous
Dave C.

2 Deployment Automation Digital Dirk Philippe B. WIP Day 1, Day 2 automation - re discuss the scope – cross departmental actions TBD

Rob G. Gopi K. Paul

3 Proactive/Continuous Monitoring Support Jonathan C. WIP Ph1 - comms so that existing is known to all and in place Ph 2 - enhancement and gaps/pain points TBD
W.

Bruno D. Control and Savings of AWS costs - Best practices - Elastic search/Opensearch, Oracle/Oracle_Less, Support of EKS (visibility
4 AWS Cost Control Delivery Paul Wilson WIP TBD
Jonathan C. program)

Customer ACS Platform Access Control Policy

Philippe B.
Customer ACS Platform Disaster Recovery Test
5 Security InfoSec/SWE Claude K. Claude K. WIP TBD
Team Resourcing for Vulnerability Fixes
Dave C.
Level of VA/PT native (SWE-Veracode + AWS Inspector)

Francois P. Mamta B.
6 Adaptor Factory Improvement SWE WIP Enhance and improve - Carry on with the details TBD
Gyanu Pragati A.

Bruno D.
7 Zero Outages All WIP Actions on outages and RCA - Refresh with Owners and restart TBD
Francois P.

8 Creation of new vertical Delivery Bruno D. Jacques L.A WIP Adaptors/Acceptance/Automation TBD

9 Bi weekly component update process Delivery/Support Bruno D. Jonathan C. David T WIP TBD

10 Creation of a knowledge base (sharing) Delivery Bruno D./Jonathan PMO WIP TBD

Bruno D. Rob G. Gopi K. Paul

11 Early HO to support Delivery/Support Definition, Process, Control, Stability, etc… TBD
Jonathan C. W.
 1 – Continuous Component upgrade – Owner Bruno

Actions Status Target Customers Next Action Link (right click to open link)
Maintain the plans of upgrade and WIP Nov-21 All SaaS and On prem Execute the upgrades
refresh link
Lessons learnt as we go along Dynamically within the team to be
WIP TBD All SaaS and On prem
(Governance) published
Define process, agreed with customers –
Notion of First site implementation - Once
Plan for future – After above is executed TBD TBD All SaaS and On prem Quarterly releases need pushed month after release
DevOPs dimension for SaaS tenancies

EAA Upgrade Implementation Programme

© MYCOM OSI Confidential

 2 – Deployment automation – Owner Francois, Dirk

Actions Status Owner Target Customers Next Action Link (right click to open link)

SWE: COE define service memory Modus operandi reviewed; scope reduced
consumption to parametrize On hold Francois 10/11 All Currently on hold due to priority releases on
formulae BDP/Helm across last FY quarter

Chaos testing 3.X reported chaostestresultscategorization

3.6 fixes ownership reviewed and allocated in 3.6
installation issue ongoing Francois EAA 3.6 All
roadmap
EAA 3.X reliability
resolution tracking
Focus is on maintenance load update (Ex 3.3.0 to
Day 2 EAA automation on ACS Done Dirk EAA 3.6 All 3.3.1) -> Patch updates to be checked (Bruno) –
Being able to deploy patches in tenancies

© MYCOM OSI Confidential

 4 – Proactive – Continuous monitoring Owner Rob
Actions Status Owner Target Customers Next Action Link (right click to open link)
Central SCAD for all EAA customers by End of
Agree terms of reference / content On-hold Rob TBD November 2021 – see comments below for
next steps
On-hold Rob TBD Phase 1 - All Status of monitoring all across – Refresh Add a link to a status sheet

Prometheus 24x7 alerting is in place today – This is providing good protection (with new alerts and
severity adjustments ongoing)

For reporting we agreed the Airtel standard is the way forward, so we have reviewed the SCAD
report (the automated version) and have all EAA customers updated to this reporting
http://dev-xlgeosim.mycom-internal.com:8080/
There are still some key areas to add to SCAD, especially IDRH and adapter information, so we need
continued focus on by the monitoring PLM team. There is still manual reporting done at Airtel and
other customer so we have not yet achieved outcome of having complete and full automated
reporting. We need to review the priority of this against other work, such as Outage RCAs and
Service Reviews.
© MYCOM OSI Confidential
Break page – post meeting actions – Next Steps
• On upgrade component action Bruno to refresh the program -> engagement with Jonathan/Rob
• On automation digital – Bruno to action a meeting with Mounir sponsor and visibility of Dirk roadmap
• On monitoring
– Action Rob - understand what sub group the customer belong to implement the correct monitoring – making sure that monitoring is deployed
everywhere… in the suitable manner
– Action Bruno – work on bringing what is necessary, internally to cover our proactive actions – work with Rob on the monitoring of the HEC in various
customers
• On AWS costs
– Action Bruno to gather the roadmap on features to come which would help in cost control
– Action Rob to provide the service limits related to application (SingTel as a pilot)
• On Infosec
– Action Francois on SWE to update the presence of VA/PT in product
– Action Claude on AWS inspector
– Action Bruno to work on resourcing input for VA/PT fixing
• Adaptor Delivery improvement
– Action Pragati/Darren to refresh the list and update the dates, bulk up the actions
– Touch point with Mamta to improve the scope
• Zero outages
– Action Rob/Lee/Jonathan to table the issues/RCA and next action with Owners
• On the bi Weekly
– Action Bruno to intiate first meeting and process definition
Break page
• Action on component upgrade to refresh
• Deployment automation – D1, D2 : re discuss the scope – cross departmental actions
• Pro Active monitoring : ph 1 – Known to all, common existing ground – ph 2 – enhancement and
gaps/pain points
• Early HO to support – Definition, Process, Control, Stability, etc…
• AWS – Cloud Economics -> Paul W/Dirk, Elastic search/Opensearch, Oracle/Oracle_Less, Support of
EKS (visibility program)
• Security (Claude and Dave Crozier)
• Adaptor factory improvement
• Zero Outages – Refresh and revive… clarity
• Creation of new verticals, Team Tejas, UAT documentation and automation, Delivery automation
(day2 delivery, shard integration, SIT, zero touch understanding (Jacques, prog manage)
• Bi Weekly images delivery => bi weekly component upgrades (sense of urgency, process)
• Creation of a know how sharing area and process – articles writing, google search, reference to PR,
env knowledge,
Dashboard – OEIL at one glance – Feb 2022
Item Status Trend Achieved Target and comments

Continuous component Upgrade 90% Progressing with 80% upgraded

Deployment automation 50% To be updated/clarified

Reduced in Oct-Nov21 (H3G)

Zero Outages 70%
Review of activities (Rob, PB, FP)
To be improved with HO to
Proactive continuous Monitoring customers 90%
support
Resource planning improvement 60% Present measurement model

Still to be executed by
Delivery Cloud Upskilling 70%
consultancy/Support
Security 80% Need refresh and relaunch

Adaptor factory improvement 60% Need refresh and relaunch

Cloud Economics 90% Continuous improvement

 1 - New Delivery framework – Owner Bruno
Actions Status Target Customers Comments Next Action Link (right click to open link)

TEF, Indosat, TLN Swe, Need to be deployed across new customer as we

New processes Done Sept/Oct Overall new methodology Main Document body
TMO CZ migrate them
Same as above – continuous communication to the
Benchmark best practices Done Sept End TEF + all future Aligned with AWS cost control programme AWS Actions
teams
TEF – all future, Indosat,
Full Solution Architecture Design Done August Currently gathering all information Internal round complete albeit with not all comments Solution Arch Design
TLN Swe, RIL

Day 2 platform tuning Done Oct All customers ACS 3.4 Rosa first deployment Completed at TF GE and near real time data flowing

Shared with Ph. Bonneau for security

SOW sharing – Security area Complete NA TEF for now Latest release deployed within the ACS SOW
requirements

Governance – Customer dependency Complete NA TF GE + all future RAID in place and agreed NA Reports

Governance – Formality - RAID Complete NA TF GE + future In place and agreed NA RAID

Governance – Hybrid model including Organise first stand ups when appropriate in the project
Complete NA TF GE + when appropriate In place and agreed Reports
Agile life cycle
Governance – Controlled Making sure escalation are precisely
Complete Aug end TF GE + all future Communicate internally this practice to the team
escalation/substance documented/motivated

Product Availability/Features Done Continuous TF GE + All Identifying FY22 plan deliverable Prepare Requirement and interaction FY22 features

Updated with best practice

Lessons learnt Previous tenancies WIP Continuous TEF + all future Started a score card Best Practices
documentation / source Digital

Early Monitoring – EAA monit. Airtel – stc – SingTel +

WIP Oct/Nov Tuning and Monitoring from Day 2 Must be fully in place now with data flowing Monitoring
framewk. – Data Avail. all future deploy

Governance – Matrix resourcing v

On Hold Nov End TF GE + all future Identify resources v actions/WBS NA Matrix
area
Identify area where slowness can be reported,
Plan benchmarking with legacy TF GE + when
WIP Nov-21 Gathering information analyse and run validation prior to customer
issues (slowness) appropriate migration
visibility – need to be ready after MVP
Early User Adoption – Identification Building outcome of MVP concept – Need platform deployed, Adaptors and KPIs…
WIP TBD TF GE + All Solutions_MVP
of outcome identifying dependencies Workshop to be organised

© MYCOM OSI Confidential

5 – Resources planning improvement – Owner Bruno –
On Hold need to resume
Actions Status Target Customers Next Action Link (right click to open link)
Planning improvement from PM – Complete Sep-21 All Modify all the plans and apply to on going activities
WBS accuracy
Resource engagement profile in WIP Oct-21 All
Piloting with the gladiator completed - debrief
Gladiator team (Tamer) planned 26/11 – Necessary review of the RRP
RRP study and analysis for resourcing WIP Nov-21 All Study our resourcing contention
constraint

© MYCOM OSI Confidential

6 – Delivery Cloud Upskilling - Owner Bruno
Actions
Consultancy resource joining
Communicate the plan of engagement
Execute the plan of engagement
Status Target Customers Next Action Link (right click to open link)
Complete 13 Sept All Organise objectives
20/12: Workshops are ready to be delivered but due to
the fact that H3G using Kubernetes and not Openshift,
training materials are being updated.
23/11: Engagement plan is complete and the workshops
Complete 27/9 All have been scheduled to start in early December. in the
meant time, the continuous guidance provided on
Kubernetes and Openshift to all projects.
Build and communicate a plan
of engagement, workshops, training recommendation
12/01: Due to heavy engagement in migration
projects, the training and workshops have been
on hold. Awaiting tech leads allocating time and
lab budget to restart the courses.
OCP upgrade prep – interaction with the teams
Continuous for to mentor and upskills
WIP
6 months
All
Organisation of workshop (Dec and Jan) with
themes for ISM and Engineering teams
Upd 1st of Feb engagement with the teams
started, execution should be no later than Feb
2022
© MYCOM OSI Confidential
 7 – AWS Cloud economics – Owner Bruno
Committed
Action Status Owner Contributor Comments
date

DONM Done Mounir/Bruno Team Sept 21 Revise this and program a meeting

Cross check – accelerate clean up Done Bruno Project/ISM team NA Post migration/Garbage data

Review the above for further improvement Done Bruno Dirk Oct 21

Publish report on Globe Done Dirk NA NA

Dirk/
Weekly meeting Monday Done
Francois
NA NA Review post meeting relevance of attending

Set up meeting for internal spend Done Mounir/Dirk NA Oct 21

Input is with 2 Excel – What is necessary is to re-design our DimTool completely to include the
Consolidate input Dim Tool Done Bruno Arnaud NA
models, extension and accuracy

Build a summary dashboard on cost sheet Done America Matt NA Monthly AWS spend report, splitting internal and external spend – to be presented to Mounir

Update FP&A following BARP profile or Done Matt

Deepak, America,
NA Re-BARP is changes in decision (Ex no Upfront) – Implement reservations
changes Bruno

Deepak, Ankur, Central repository with Process, RACI and all the following aspects, owners
Improve process and repository To be done Matt Nov 21
PreSales BARP/Contract/Budget/Procure/Activate/Actual

Deploy latest releases and Features Done Bruno Project/ISM team NA

Monthly “service limits” reports – Control resource limits (BARP) changes or

Measure and Control env. usage and services WIP Bruno Project/ISM team TBD
increases from customer. Apply CR

Review Backup policies v BARP/Contract

WIP Bruno Project/ISM team TBD
retention

© MYCOM OSI Confidential

10 – Security – Owner Claude
Actions
Engagement with Pen tester + SWE on
how to handle the generic PEN –
determine the frequency/scope
Veracode implementation
Status Target Status
Engagement has been made with a Pen testing Delivery team approval to start planning
team and a deal agreed to perform testing on 7 the implementation of test in 2022.
WIP Nov21 platforms at a reduced cost. Now awaiting
• Veracode reconfiguration is 92% completed. •
It’s just a few minor bits that we need to
work on as below:
• Veracode reconfiguration of application
profiles using microservices has been
completed.
• The Dev teams have started running scans
using the new configuration.
• There’s also some work that the security
team is doing in the background to enable
WIP notifications and monthly reports.
• Dashboard in place to identify the
vulnerabilities found, working on a process
how to mitigate the vulnerabilities in order
to ensure the development process
continued. Access to be provided to the
dashboard.
© MYCOM OSI Confidential
Next Action
SWE have identified gaps in the Veracode
configuration where not all code being
produced is being passed to Veracode for
scanning. SWE are actively working on
closing those gaps.
• All Jenkins jobs need to be checked /
updated to ensure they process returned
Veracode failure messages. This prevents
code that does not meet the required
standard from being deployed to
customers.
SWE are reviewing the dashboards that
•
have been produced and will notify the
InfoSec team of any changes required.
• InfoSec and SWE are working on a strategy
for scanning older versions of code, and
the reporting of identified vulnerabilities.
• SWE are working towards the first target of
having zero very-high or high-level
vulnerabilities. An estimated resolution
date will be provided once the
vulnerabilities have been analysed.
11 – QA - Owner Francois

Actions Status Owner Target Customers Next Action Link (right click to open link)
OCP/EKS AWS setups On Going François 31/03 All Review and Implementation of QA setup
to encompass both OCP and K8S
deployment and QAT testing and
minimizing/preventing additional AWS
cost
CHO (Continuous hours of On Hold Francois 06/22 All Still down. Additional resources required
operations) setup in during EKS validation. Review of Dev
AWS resources done and budget met in
December, on track for Jan.

© MYCOM OSI Confidential

 12 – End to End Adaptor delivery improvement – Owner Francois/Bruno
Actions Status Target Customers Next Action Link (right click to open link)/Remarks
Calc palette testing may be reduced/eliminated over time during SIT.
Task Force to evaluate effort duplication in QA/SIT and Pragati presented the outcome of first phase
In progress End March, 2022 All - Residual testing started for POC adaptors in SIT
improve efficiency and actions
- Use of VAT (QA test automation) POC for SIT testing is in progress
Review the FM PRs monthly to improve FM adaptor quality through corrective, preventive actions. Data
collected for 2 months and review meeting scheduled on 11-Nov.
RCA Process being defined for QA and post QA PRs for FM
In progress 31-March-2022 MT, H3G 1st review meeting held with FM team members. Few improvement actions identified in CMT creation and
adaptors
upgrade project creation and planned to be implemented post MT deliveries.
CMT updates in progress.
VAT enhanced for more user friendly logs for debugging and identifying env issues.
VTT tool to compare exponential counters. Fix being made in PrOptima reports for common format wrt
QA Tools enhancement (VAT) In progress Feb-2022 Internal
ICMPreview.
PR 72405 to be fixed by M&D
Overall Connector building enhancement Completed Feb-2022 Internal CNT-853, CNT-845, CNT-846, CNT-846 to enhance TT SBI connector flexibility

Target to use Jira webhook feature replace Bonita DI number request.

DI number request migration In progress Feb-2022 Internal
Local webhook test verified, collecting history webservice info for further development
https://osiinc.jira.com/jira/dashboards/21816
FM adaptors dashboard in JIRA In progress March-2022 Internal FM adaptors dashboard has been created . Efforts to create Hakkiri report in progress.

https://osiinc.jira.com/plugins/servlet/ac/hakki
PM dashboard was available in Jan. Hakkiri report created for PM adaptors to show monthly production and ri-jira-addon-key/hakkiri-main?project.key=PR
PM Adaptors Dashboard and Hakkiri report Completed Feb-2022 Internal backlog. OAS&project.id=13638
PM adaptors dashboard was enhanced and refined further.
https://osiinc.jira.com/jira/dashboards/21810
The adaptor delivery link will be available in corresponding PSAP JIRA ticket when it is delivered. SE can
PM Spec pack project in JIRA Completed Feb-2022 Internal
directly get adaptors details from JIRA.
Improve the process of design, building and delivering connectors, Ali P is pencilled as
Overall Connector building enhancement Starting Q1-2022 Internal
champion from delivery
1- Time it takes to deploy/SIT adaptors
2 – TAT on OTS
Overall turn around time adaptor delivery Starting Q1 - 2022 Internal
3 – improvement on SIT execution
4 – TaT from speck pack to delivery

© MYCOM OSI Confidential

 13 – Zero Defects – Owner Rob/Francois – Need activities review
Actions
1a. Analyse last 13 months of outages
1b. Analyse and create remediation plans from
Outages
2a. Plan to reduce high number of Problem
Reports
2b. Ticket management governance
3a. Publish Micro-Services map with HA status
3b. Site Resilience Testing campaigns
3c. Micro Service / component HA
improvements by EAA release
3d. Plan & approach for non HA elements
3e. Parametrization and memory settings
Status Objective Owner Comments Next Action
Help to identify key problematic areas that need to be
Done Get RCAs for all 13 months of outages Rob First pass of key messages for Done
addressed
Progressing with prority: (1) Change Contol (2) DA (3) Low
product improvement, config updates,
WIP Rob Priorities agreed and progressing Handing Fixes (4) Oracle Purge (5) 5 Star PR Quality
process/delivery enhancement, etc.
Latest report is here
Provide update on the PR trash plan that was implemented as part
of 3.4 – results and next steps by Done
In There is a high backlog of tickets and an incoming stream of
Reduce PR backlog and growth Francois Results, Pros & Cons of the first PR trash plan was presented
progress new tickets
25th August to execs. Presented conclusion is not to systematize it
but be ad hoc
latest update of their joint monthly review of all open tickets and
key focus areas by Done
In
Manage PRs day-to-day Francois Does this work today? What are the success measures? Based on the fact that 2/3 of raised tickets are from project, new
progress
proposal to launch an initiative to improve investigation
capabilities in the projects teams (Bruno/François)
Application designed to natively deliver high availability and be
resilient to pod crashes and infrastructure issues. Yet in reality
Publish the latest version of our Micro-Services map with the HA
this is not happening, and the organization is not behaving with
status of each micro-service; Focus on the key platform
the mentality of a High Availability cloud native software
Philippe/ components (Reddis, Elastic, Prometheus, Kafka,..) by 31st Aug
Done Clearly show which apps are HA - 5 micro services have HA problems – RCA and mediation on
Dirk Action is to provide a synthetic view
going (EAA 3.5 resolution)
- Other category is micro services which are not meant to be
HA presentation - chief arch.
HA Ex : improving our upgrade methods, preventing us to
execute impact less upgrade
publish the Site Resilience Testing campaigns (Chaos Testing) that
improve the resilience of the SW against Need to be clear on what the will provide and what we do with
Done Dirk are being carried out
random Pods and Nodes crashes it.
Release reliability
What’s coming in each release. – Majority of the issues are
Philippe / publish the roadmap of MicroService/component High availability
Done HA elements aligned to EAA releases addressed in 3a (3.5)
Dirk improvement in coming EAA releases by 27th Aug
Second category needs to be addressed
Agree on operational stop/gap procedures (monitoring, alerting,
escalation to R&D) for all components and micro-services that are
In Plan for handling items not natively High Joint team (SWE, Digital, Delivery, L3, S&M, Archi) to be
Francois not yet proven to be natively HA by 31st Aug
progress Availability formed
3B & 3C SWE/Digital analysis started but not yet completed as a
prerequisite, target for a first set shifted to week 6 Sept
The parametrization and in particular memory settings are
We need default parameters to be optimized by R&D and specific
In Optimised default parameters and causing many on-site issues – Memory parameters are more
Philippe monitoring/alerting with R&D involvement for the biggest pods
progress memory settings complex… On hold as contributors are on other priority
(NBI, NBI-MDDS, etc.) by 31st Aug
subjects
© MYCOM OSI Confidential
 12 – End to End Adaptor delivery improvement – Owner Francois/Bruno
Actions Status Target Customers Next Action Link (right click to open link)/Remarks
Calc palette testing may be reduced/eliminated over time during SIT.
Task Force to evaluate effort duplication in QA/SIT and Pragati presented the outcome of first phase
In progress End March, 2022 All - Residual testing started for POC adaptors in SIT
improve efficiency and actions
- Use of VAT (QA test automation) POC for SIT testing is in progress
Review the FM PRs monthly to improve FM adaptor quality through corrective, preventive actions. Data
RCA Process being defined for QA and post QA PRs for FM collected for 2 months and review meeting scheduled on 11-Nov.
In progress Feb-2022 MT, H3G
adaptors 1st review meeting held with FM team members. Few improvement actions identified in CMT creation and
upgrade project creation and planned to be implemented post MT deliveries.
QA Tools enhancement (VAT/MCT) Completed 31-Jan-2022 Internal MCT tools enhancement for checking delta counter DB using automated tool.
VAT enhanced for more user-friendly logs for debugging and identifying env issues.
QA Tools enhancement (VAT) In progress Feb-2022 Internal VTT tool to compare exponential counters. Fix being made in PrOptima reports for common format wrt
ICMPreview
Overall Connector building enhancement In progress Feb-2022 Internal CNT-853, CNT-845, CNT-846, CNT-846 open to enhance TT SBI connector flexibility

Completed At present, property files are submitted in GIT. Version control for different vendor/customer property files
Planning centralize restful property file version control 20-Jan-2022
will be centralized.

Target to use Jira webhook feature replace Bonita DI number request.

DI number request migration In progress Feb-2022 Internal
Local webhook test verified, collecting history webservice info for further development
Improve the process of design, building and delivering connectors, Ali P is pencilled as
Overall Connector building enhancement Starting Q1-2022 Internal
champion from delivery
1- Time it takes to deploy/SIT adaptors
2 – TAT on OTS
Overall turn around time adaptor delivery Starting Q1 - 2022 Internal
3 – improvement on SIT execution
4 – TaT from speck pack to delivery

© MYCOM OSI Confidential

 1 - New Delivery framework – Owner Bruno
Actions Status Target Customers Comments Next Action Link (right click to open link)

TEF, Indosat, TLN Swe, Need to be deployed across new customer as we

New processes Done Sept/Oct Overall new methodology Main Document body
TMO CZ migrate them
Updated with best practice
Lessons learnt Previous tenancies WIP Continuous TEF + all future Started a score card Best Practices
documentation / source Digital
Aligned with AWS cost control Same as above – continuous communication to
Benchmark best practices Done Sept End TEF + all future AWS Actions
programme the teams
TEF – all future, Internal round complete albeit with not all
Full Solution Architecture Design Done August Currently gathering all information Solution Arch Design
Indosat, TLN Swe, RIL comments
Completed at TF GE and near real time data
Day 2 platform tuning Done Oct All customers ACS 3.4 Rosa first deployment
flowing
Shared with Ph. Bonneau for security
SOW sharing – Security area Complete NA TEF for now Latest release deployed within the ACS SOW
requirements

Early Monitoring – EAA monit. Airtel – stc – SingTel +

WIP Oct/Nov Tuning and Monitoring from Day 2 Must be fully in place now with data flowing Monitoring
framewk. – Data Avail. all future deploy

Governance – Customer
Complete NA TF GE + all future RAID in place and agreed NA Reports
dependency
Governance – Formality - RAID Complete NA TF GE + future In place and agreed NA RAID
Governance – Hybrid model TF GE + when Organise first stand ups when appropriate in the
Complete NA In place and agreed Reports
including Agile appropriate project life cycle
Communicate internally this practice to the
Governance – Controlled Making sure escalation are precisely
Complete Aug end TF GE + all future team - Make it an item on the PMO weekly
escalation/substance documented/motivated
meeting
Governance – Matrix resourcing v
On Hold Nov End TF GE + all future Identify resources v actions/WBS NA Matrix
area
Product Availability/Features Done Continuous TF GE + All Identifying FY22 plan deliverable Prepare Requirement and interaction FY22 features
Identify area where slowness can be reported,
Plan benchmarking with legacy TF GE + when
WIP Nov-21 Gathering information analyse and run validation prior to customer
issues (slowness) appropriate migration
visibility – need to be ready after MVP
Early User Adoption – Identification Building outcome of MVP concept – Need platform deployed, Adaptors and KPIs…
WIP TBD TF GE + All Solutions_MVP
of outcome identifying dependencies Workshop to be organised

© MYCOM OSI Confidential

Best Practices – Maturity score card (off line with Dirk to add)

Item Status RAG Timeline

Continuous upgrades for tenancies WIP Continuous

Metrics and ACS observability In place Grafana and Kibana - Continuous

OCP handling In place Continuous

Day 2 configuration/Sharding In place Continuous

Storage monitoring, throughput, purge,

Storage management In place
raw data
Under control with cloud economics
Node management - scaling In place
and day to day implementation
 7 – AWS Cloud economics – Owner Bruno – To resume 19/1
Committed
Action Status Owner Contributor Comments
date

DONM Done Mounir/Bruno Team Sept 21 Revise this and program a meeting

Cross check – accelerate clean up Done Bruno Project/ISM team NA Post migration/Garbage data

Review the above for further improvement Done Bruno Dirk Oct 21

Publish report on Globe Done Dirk NA NA

Dirk/
Weekly meeting Monday Done NA NA Review post meeting relevance of attending
Francois

Set up meeting for internal spend Done Mounir/Dirk NA Oct 21

Input is with 2 Excel – What is necessary is to re-design our DimTool completely to

Consolidate input Dim Tool Done Bruno Arnaud NA
include the models, extension and accuracy

Monthly AWS spend report, splitting internal and external spend – to be

Build a summary dashboard on cost sheet Done America Matt NA
presented to Mounir

Deepak, Ankur, Central repository with Process, RACI and all the following aspects, owners
Improve process and repository To be done Matt Nov 21
PreSales BARP/Contract/Budget/Procure/Activate/Actual

Update FP&A following BARP profile or Deepak, America,

Done Matt NA Re-BARP is changes in decision (Ex no Upfront) – Implement reservations
changes Bruno

Deploy latest releases and Features WIP Bruno Project/ISM team NA

Monthly “service limits” reports – Control resource limits (BARP) changes or

Measure and Control env. usage and services WIP Bruno Project/ISM team Nov 21
increases from customer. Apply CR

Review Backup policies v BARP/Contract

WIP Bruno Project/ISM team Dec 21
retention © MYCOM OSI Confidential
 12 – End to End Adaptor delivery improvement – Owner Francois/Bruno
Actions Status Target Customers Next Action Link (right click to open link)/Remarks
Calc palette testing may be reduced/eliminated over time during SIT.
Task Force to evaluate effort duplication in QA/SIT and Pragati presented the outcome of first phase
In progress End March, 2022 All - Residual testing started for POC adaptors in SIT
improve efficiency and actions
- Use of VAT (QA test automation) POC for SIT testing is in progress
Review the FM PRs monthly to improve FM adaptor quality through corrective, preventive actions. Data
RCA Process being defined for QA and post QA PRs for FM collected for 2 months and review meeting scheduled on 11-Nov.
In progress Feb-2022 MT, H3G
adaptors 1st review meeting held with FM team members. Few improvement actions identified in CMT creation and
upgrade project creation and planned to be implemented post MT deliveries.
QA Tools enhancement (VAT/MCT) Completed 31-Jan-2022 Internal MCT tools enhancement for checking delta counter DB using automated tool.
VAT enhanced for more user friendly logs for debugging and identifying env issues.
QA Tools enhancement (VAT) In progress Feb-2022 Internal VTT tool to compare exponential counters. Fix being made in PrOptima reports for common format wrt
ICMPreview
Overall Connector building enhancement In progress Feb-2022 Internal CNT-853, CNT-845, CNT-846, CNT-846 open to enhance TT SBI connector flexibility

Completed At present, property files are submitted in GIT. Version control for different vendor/customer property files
Planning centralize restful property file version control 20-Jan-2022
will be centralized.

Target to use Jira webhook feature replace Bonita DI number request.

DI number request migration In progress Feb-2022 Internal
Local webhook test verified, collecting history webservice info for further development
Improve the process of design, building and delivering connectors, Ali P is pencilled as
Overall Connector building enhancement Starting Q1-2022 Internal
champion from delivery
1- Time it takes to deploy/SIT adaptors
2 – TAT on OTS
Overall turn around time adaptor delivery Starting Q1 - 2022 Internal
3 – improvement on SIT execution
4 – TaT from speck pack to delivery

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 13 – Zero Defects – Owner Rob/Francois – Need activities review
Actions
1a. Analyse last 13 months of outages
1b. Analyse and create remediation plans from
Outages
2a. Plan to reduce high number of Problem
Reports
2b. Ticket management governance
3a. Publish Micro-Services map with HA status
3b. Site Resilience Testing campaigns
3c. Micro Service / component HA
improvements by EAA release
3d. Plan & approach for non HA elements
3e. Parametrization and memory settings
Status Objective Owner Comments Next Action
Help to identify key problematic areas that need to be
Done Get RCAs for all 13 months of outages Rob First pass of key messages for Done
addressed
Progressing with prority: (1) Change Contol (2) DA (3) Low
product improvement, config updates,
WIP Rob Priorities agreed and progressing Handing Fixes (4) Oracle Purge (5) 5 Star PR Quality
process/delivery enhancement, etc.
Latest report is here
Provide update on the PR trash plan that was implemented as part
of 3.4 – results and next steps by Done
In There is a high backlog of tickets and an incoming stream of
Reduce PR backlog and growth Francois Results, Pros & Cons of the first PR trash plan was presented
progress new tickets
25th August to execs. Presented conclusion is not to systematize it
but be ad hoc
latest update of their joint monthly review of all open tickets and
key focus areas by Done
In
Manage PRs day-to-day Francois Does this work today? What are the success measures? Based on the fact that 2/3 of raised tickets are from project, new
progress
proposal to launch an initiative to improve investigation
capabilities in the projects teams (Bruno/François)
Application designed to natively deliver high availability and be
resilient to pod crashes and infrastructure issues. Yet in reality
Publish the latest version of our Micro-Services map with the HA
this is not happening, and the organization is not behaving with
status of each micro-service; Focus on the key platform
the mentality of a High Availability cloud native software
Philippe/ components (Reddis, Elastic, Prometheus, Kafka,..) by 31st Aug
Done Clearly show which apps are HA - 5 micro services have HA problems – RCA and mediation on
Dirk Action is to provide a synthetic view
going (EAA 3.5 resolution)
- Other category is micro services which are not meant to be
HA presentation - chief arch.
HA Ex : improving our upgrade methods, preventing us to
execute impact less upgrade
publish the Site Resilience Testing campaigns (Chaos Testing) that
improve the resilience of the SW against Need to be clear on what the will provide and what we do with
Done Dirk are being carried out
random Pods and Nodes crashes it.
Release reliability
What’s coming in each release. – Majority of the issues are
Philippe / publish the roadmap of MicroService/component High availability
Done HA elements aligned to EAA releases addressed in 3a (3.5)
Dirk improvement in coming EAA releases by 27th Aug
Second category needs to be addressed
Agree on operational stop/gap procedures (monitoring, alerting,
escalation to R&D) for all components and micro-services that are
In Plan for handling items not natively High Joint team (SWE, Digital, Delivery, L3, S&M, Archi) to be
Francois not yet proven to be natively HA by 31st Aug
progress Availability formed
3B & 3C SWE/Digital analysis started but not yet completed as a
prerequisite, target for a first set shifted to week 6 Sept
The parametrization and in particular memory settings are
We need default parameters to be optimized by R&D and specific
In Optimised default parameters and causing many on-site issues – Memory parameters are more
Philippe monitoring/alerting with R&D involvement for the biggest pods
progress memory settings complex… On hold as contributors are on other priority
(NBI, NBI-MDDS, etc.) by 31st Aug
subjects
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