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Reduce portfolio to 400 core brands Path to growth Initiative (brand building and brand development separate functions) Concentrate on product innovation to fuel internal growth An initiative to create an overall umbrella brand across all Unilevers brands
Masterbrand: Dove
If you are not crystal clear what the brands mission is, you cannot control what happens when people amplify it. Everyone working on Dove knows these words by heart. They know that the mission statement does not say Dove is about women feeling more beautiful, but that Dove is about more women feeling beautiful. Our notion of beauty is not elitist. It is celebratory, inclusive, and democratic. - Philippe Harousseau, Unilever VP Brand Development For too long, beauty has been defined by narrow, stifling stereotypes. Women have told us it's time to change all that. Dove agrees. We believe real beauty comes in many shapes, sizes and ages. That is why Dove is launching the Campaign for Real Beauty. - campaignforrealbeauty.com
Masterbrand: Dove
1940s Formula for Dove Bar (Mild Soap) 1950s Refined to original Dove Beauty Bar 1960s Launched in the market 1970s Popularity Increased as a milder soap 1980s Leading brand recommended by Physicians 1990s Dove beauty wash successfully launched
History of Dove:
Masterbrand: Dove
Problems
Declining Sales, lost in crowded market
Increased competition (L'oreal, Olay, P&G, Nivea, Johnson & Johnson) Resulting advertising clutter Stagnation in one or two categories, In spite of increase in product range Need for Brand Positioning, evolve brand image without losing their existing customer base
Research Study "The Real Truth about Beauty: A Global Report" (2004) Only 2% described themselves as beautiful
Research Study "The Real Truth about Beauty: A Global Report" (2004) 47% said they were overweight, trend increases with age
Research Study "The Real Truth about Beauty: A Global Report" (2004) 68% believed that the unrealistic standard of beauty set by the media would never be achieved
Research Study "The Real Truth about Beauty: A Global Report" (2004) 75% wished that media would portray more diverse measure of physical attractiveness
Research Study "The Real Truth about Beauty: A Global Report" (2004)
Research Study "The Real Truth about Beauty: A Global Report" (2004) 79% said that beauty could be achieved through non-physical apperance
Research Study "The Real Truth about Beauty: A Global Report" (2004)
Research Study "The Real Truth about Beauty: A Global Report" (2004)
Research Study "The Real Truth about Beauty: A Global Report" (2004) 48% strongly agree with: "When I feel less beautiful, I feel worse about myself in general."
Research Study "The Real Truth about Beauty: A Global Report" (2004)
Research Study "The Real Truth about Beauty: A Global Report" (2004)
45% believed that beautiful women have greater opportunities in life
Research Study "The Real Truth about Beauty: A Global Report" (2004) 26% have considered plastic surgery (54% in Brazil)
This group also likely has young daughters, for whom selfesteem issues are a real concern for their mothers
Dove also incorporated self-esteem building tools for young girls
Much affliation and attachment, creates patronage (Dove Self-esteem Fund) Women love and trust the dove brand, use the brand to develop self-esteem
World No. 1 Cleasing Brand. Has depth and breath in the market
For Whom?
Women aged 30-39 Had not yet used skin-firming products with wrinkles and cellulite problems
Competitors What?
Hair care: Shampoo, Spray and Gel Skin Care: Soap and Moisturizer Deodorants L'Oreal Oil of Olay Johnson and Johnson The Body Shop Nivea
Outcome
As a result of Dove positioning itself as being in the beauty Industry and focusing on functional benefits as well as a successful marketing mix Dove became one of the Americas most recognizable brand icons
Outcome
Shift from broadcast media to digital media, YouTube & Blogs Film evolution viewed by 3 million visitors in 3 months Marketing communications gave Dove a wide exposure
April 2004 launched DOVE FIRMING LOTION o Ads named as LETS CELEBRATE CURVES
Sept 2004 launched "GLOBAL CAMPAIGN" o It was renamed as CAMPAIGN FOR REAL BEAUTY (CFRB)
"[...] to make more women feel beautiful every day, by widening today's stereotypical view of beauty and inspiring women to take great care of themselves."
Core Message: "No models -- but firm curves"
source: http://www.nytimes.com/imagepages/2008/07/07/business/07doveA.ready.html
source: www.thirdwayblog.com
source: www.uncivilsociety.org
Results:
Reached premium segment 800 newspaper and magazine articles Market share increased in six European core markets from 7.4% (2003) to 13.5% (2004) 4000 visitors to website everyday Sales of firming lotion in UK rose by 700% Sales in the US went up by 11.4% Total Sales for the Dove Brand rose 6% Number of visitors to website increased by 200% Grand EFFIE award for advertising effectiveness Positive response from the masses
Target Market
Primary: Women 30-39 Secondary: Girls & Teenagers
Objective
Further engagement and differentiation with competitors Touch the lives of 70,000 girls in Canada towards the global objective of touching over 1,000,000 girls by 2008 over the world (achieved in 2 months) To do so in a meaningful way by providing tools, resources, educational materials that can make a real and lasting difference Drive mass awareness of the workshops and available materials, reaching Canadian women through viral email blasts, word of mouth, on-line advertising and PR.
Modes
Social Media (Youtube) and WoM
Besides being posted on YouTube, an e-mail with a link to the movie was sent to 460,000 people in Canada, Followed by targeted e-mails to 15,000 women who attended a DSEF workshop. An online media plan focusing on womans websites supported the launch of the movie. A targeted PR and Media campaign was developed to coincide with LA Fashion Week to maximize share of conversation for the campaign. Press releases, a DVD with the Evolution movie as part of the goodie bag ... generated mass PR coverage (e.g. publication in several talk shows, television programmes, newspapers and magazines) 7,990,801 views on YouTube upload, more than 30,000 testimonials about real beauty on the campaign website 68,905 search results for Dove Evolution on blogsearch.google.com The movie is launched in more than 40 countries The winner of two Grand Prix and one Epica D'Or awards - Cannes Lions International Advertising Festival Sat of a evolution-frenzy online, including numerous videos
Results:
Relies on the word-of-mouth principle, where the receiving audience will either distribute the message by conversation, or social media networking.
Superbowl 2006 Ad
source: www.alexa.com
Google Searches
Weakness
Women featured are comparatively slim Use of idealized images in other brands under the same flagship/Contradictory in nature (with Unilever's Axe)
Opportunities
Target male customers Cross-culture advertising throughout the globe
Threat
Risk of being a brand for fat girls Copied by the competitors / PoP