Kaizen Excellence Center

Introduction to Kaizen

Presented by: Esayas Assefa

( kaizen Consultant)
Presented by: Esayas Assefa Eshetu
(Senior kaizen Consultant)
 Outline

1. Change Management
2. Definition KAIZEN
3. KAIZEN Pillars
4. Guiding Principles of Kaizen
5. Why Kaizen is necessary?
??
 Definition
Dictionary meanings of change
1. The act, process, or result of altering or
modifying.
2. The replacing of one thing for another;
substitution
3. A transformation or transition from one
state, condition, or phase to another.
 Change Cont’d…..

• Change is the situation in which

individuals, groups ,organizations and
countries make adjustments to the
matters they face.
 Why Change???

 The only one who like change is a wet

baby. (haha)

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 Change Cont’d…..

• Unless you change the process why would

you expect the results to change?
The president of Texas instrument, Defense services and electronic group.

• Change is inevitable - Death and Tax.

So, Why do we resist?
 One word…Fear.
 Barriers of Positive Change ?
• Fear of failure (example)
• Creatures of habit
• No obvious need
• Loss of control
• Concern about support system
• Closed mind
• Unwillingness to learn
• Fear that the new way may not be better
• Fear of the unknown
Barriers of Positive Change ???

” Thosewho cannot change their

minds cannot change anything.”
George Bernard Shaw
The lift theory
01/21/2024 05:58:33 PM
 Growth mindset Vs Fixed Mindset
1. Willing and keeps on trying 1. Gives up after 1st try
2. Tries again when they fail 2. Looks on negative side
3. “I can do this!” 3. “I can’t do this!”
4. Tries to go above and 4. Doesn’t want to try
beyond. 5. Doesn’t put in effort.
5. Not afraid to make mistakes 6. Doesn’t practice
6. Confident and optimistic 7. Pessimistic
7. Hopeful 8. Problem exercising

"Hope is a passion for the possible."

With growth mindset

"Hope is a passion for the possible."

 Attitude
Activity 1.
Group discussion and
reflection
. What did you see?
. What is attitude
means to you?
. How dose it formed?
. Why is it important?

time provided 10 min.

 Attitude can be defined as one word…LIFE.
 It makes an incredible difference in your LIFE.
 It can be a powerful tool for positive action.
 It can be a poison that cripples you.
 It dictates whether you’re living life or life’s living
you.
 It determines whether you’re…

ON THE WAY or IN THE WAY.

 Attitude Proverbs

• Our attitude determines our approach to life

• Often, our attitude is the only difference between
success and failure.
• Our attitude at the beginning of a task will affect
its outcome more than anything else.
• Our attitude can turn our problems into blessings.
• Our attitudes determine our relationships with
people.
• Our attitudes can give us an uncommonly positive
perspective.
1) COGNITIVE
Opinion or beliefs about …. (positive &
negative)
2) AFFECTIVE
Emotions and feelings that is triggered (positive &
negative)
3) BEHAVIORAL
Reaction toward the object, person, event… (positive
& negative actions)
Change……………………………….
• As per the Psychologist Kurt Lewin in any
change processes there are two opposing forces,
1) Change Catalysts
Those who pave the way for and facilitate
changes
2) Change Blockers
Those who are stumbling blocks of change and
resistant
Change Management
 Change management is the process, tools and
techniques to manage the people-side of change to
achieve the required business outcome.
 Organizational change can be represented by the
following three States of Change

Current state Transition state Future state

How things are How to move How things will

done today? from current to be done
future? tomorrow?

Change can be more effectively managed as specific tactics

can be developed for each of the 3 states of change. 21
 Successful Change Addresses

Solution is designed, developed

Project management and delivered effectively
(Technical side)

Current Transition Future

+

Change management utilized effectively

(People side)

= CHANGE SUCCESS
Building blocks of successful change
1. Awareness of the need for change

2. Desire to participate and support the

change

3. Knowledge on how to change ADKAR

4. Ability to implement required skills and MODEL

behaviors

5. Reinforcement to sustain the change

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Connecting ADKAR and the current,
transition and future states.

Current State Transformation State Future State

Awareness Desire Knowledge Ability Reinforcement

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 ADKAR Gap Model
Awarenes Successful
Desire Knowledge Ability Reinforcement
s change

Desire Knowledge Ability Reinforcement Confusion

Awareness Reinforcement Resistance

Knowledge Ability

Awareness Desire Ability Reinforcement Fear/Anxiety

Awareness Desire Knowledge Reinforcement Frustration

Awareness Desire Knowledge Ability Backsliding

 The impact of change …
Eagle; the king of birds kingdom

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Reaction of People To Change……….

የኢትዮጵያ ከይዘን ኢንስቲትዩት 28

 Promise For Change

① Do not say it cannot be done.(yes we can)

② Do not fear a failure.

3) Do not deny opinions of others.

Respect others opinion.
 Vision

Current Situation
Definition and Evolution of KAIZEN
 Definition Of KAIZEN
According to Masaaki Imai Kaizen is
 Everybody improvement
 Everywhere improvement
 Everyday improvement

“The message of the KAIZEN strategy is that not a day

should go by without some kind of improvement
being made somewhere in the company”
 KAIZEN Philosophy Assumes

Working S oc
life ia l
life

Home Deserves
o f
life to be
Wa y
constantly
improved life
 KAIZEN DNA
Quality
Productivity
Gender

Moral KAIZEN Cost

men s
imp ultaneou
t
rove
Environment Delivery

Sim
Safety

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 KAIZEN Pillars

Kaizen Kai
Sys zen Kaizen
Philosophy tem
s Tools

01/21/2024 35
1. KAIZEN AS A PHILOSOPHY
 Cont.…….
• KAIZEN is a philosophy of continuous
undertaking by an organization to improve its
activities and processes with the goal to always
improve quality and productivity so that the
organisation can meet full customer satisfaction.
• It will be built and implemented by uses as an
inter-institution-wide approach. That is, senior
management, middle management, and all staff
directly involved in the work hand in hand.
 Characteristics of KAIZEN
1. Continuity
2. Participatory approach
3. Accumulation of small improvements
4. Improvement without a large amount of
investment

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 KAIZEN AS A PHILOSOPHY cont’d…..

Continuity
• KAIZEN is a dynamic activity in revolving
cycles of PDCA, (Plan, Do, Check and Act).
 KAIZEN AS A PHILOSOPHY cont’d…..
2. Participatory Approach

Core kaizen team

Division 1 Division 2 Division 3 Cross functional

organization
KT
KT
KT

KT
KT

KT
KT

Hare and tortoise 40

 3. Accumulation of Small Improvements
• attain significant result through
accumulation of small improvement.
• “Accumulation of a small dust builds a
mountain”.

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 4. Improvement without a large amount of money

• Waste elimination may not require

investment or it requires little
investment.

• Introduction of 5S may need only a little

investment.

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 2. KAIZEN Systems
• Toyota Production System
• Total Productive Maintenance
• Company Wide Quality Control(QCC,
Suggestion system)
• Total Quality Management System
 3. KAIZEN TOOLS
1. 5S (workplace Organization)
2. 7QC tools
3. Standard Operation Procedure (SOP)
4. Work study (Method Study, Time study)
5. Line Balancing
6. Kanban
7. Andon
8. Poka Yoke
9. Single Minute Exchange of Dies (SMED)

01/21/2024 45
Why Kaizen is necessary?
 Why Kaizen is Necessary?
At Company Level
Objectives of Seeking Profits &
the Company customer satisfaction

Elimination of “Muda”

Quality Improvement
Training
for the Employees Cost Reduction

Delivery Time

Profits

Continuity
of the Company

Higher Level of Living Conditions of Employees

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 Why Kaizen is Necessary? Cont….
At National level
Increase in profit
Enhancement in
competitiveness
Increase in wage
Job generation
Increase in payable tax → Contribution to
National finance

National Growth
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 Why Kaizen is Necessary? Cont….

 Make optimal use of peoples’ skills

 Reduce overall cost
 Maintain high quality (or improve quality)
 Reduce or eliminate wastes (MUDA)
 Improve productivity
 Safety
 Shorten lead time & improve delivery time
 Reduce space-use etc

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 Guiding Principles of Kaizen cont…

 Put quality first even than

cost and delivery.
 Bottom-up approach.
 Top management
commitment.
 Learning process and
customization
 Customer satisfaction
THE THREE RULES FOR SUCCESS

Rule 1: Do things write the first time and every

time

Rule 2 :Always there is better ways of doing

things

Rule 3 : Don’t forget rule 1 and 2

5151
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Comments
THANK YOU!!!
Two seeds lay side by side
in the fertile soil
 The first seed said, ‘‘I
want to grow!’’

I want to send my roots deep

into the soils beneath me, and
thrust my spouts through the
earth’s crust above me
And so she grew…
 The second seed said,
‘‘hmmm.
If I send my roots into the
ground below, I don’t know
what I will encounter in the
dark.
 …If I push my way
through the hard soil
above me and I may
damage my delicate
sprouts
…what if I let my buds
open and a snail tries to
eat them
 And if I were to open my
blossoms, a small child may pull
me from the ground.
No, It is much better for me to
wait until it is safe,’’
And so she waited…
Then, one day…
 A yard hen scratching around the
early spring ground for food found
the waiting seed and promptly ate it.