Management & Leadership

Understanding the Difference

 Guidelines & Syllabus
 Welcome
 Biography
 Course Guidelines
 Reading Assignments
 Class Assignments
 Final Exam
 Attendance & Participation
 Office Hours
 Evaluation System
 Academic Honesty
 Syllabus
 Student Profiles
 Resumes
 Contact Information
 Questions
 Leadership vs. Management
 What is management?
 What is leadership?
 What has effected the nature of management
and leadership?
 Focus will be on leadership
 Your success as both a manager and leader will
depend upon your willingness and ability to
change
 Functions of Management
 Planning
 Organizing
 Coordinating
 Staffing
 Directing
 Controlling
 Why does the gap exist between these functions
and actual behavior of managers?
 Management Roles
 Interpersonal
 figurehead, leader, liaison

 Informational
 monitor, disseminator, spokesperson

 Decisional
 Entrepreneur, disturbance handler, resource allocator,
negotiator
 Theory of Management Skills
 Technical

 Human Relations

 Conceptual

 Which is more important?

 Traditional Management Styles
 Autocratic

 Bureaucratic

 Democratic

 Which styles are best and when?

 Focus vs. Vision
Focus of Management
 Do things right
 Direct operations
 Enforce policies and rules
 Design procedures and
tasks
 Control results
 Foster stability
Vision of Leadership
 Do the right things
 Monitor guest
expectations
 Communicate vision and
values
 Manage systems and
procedures
 Support people
 Engage in continuous
improvement
 What Is Leadership Today?
Then Now

 Commerce  Compassion
 Work  Balance life and work
 Answers  Questions
 High-tech  High-touch
 Directives  Participation
 Rationalism  Spirituality
 Serious  Fun
 Independent  Interdependence
 Exclusive  Inclusive
 Return-on-investment  Human worth
 …and still there’s more!
Then Now

 Directives  Conversations
 Homeostasis  Ambiguity
 Company goals  Self-knowledge
 Conventional  Unconventional
 Speaks  Listens
 Objective  Relational
 Colloquial  Global
 Leadership Theories
 Personality-based

 Situational

 Transactional

 Transformational
 Next Week
 Chapter 1: The Changing Nature of Leadership
and Management
 Tom Segesta – Four Seasons Hotel