GRIEVANCE MANAGEMENT

SYSTEM
(गुनासो)
PRESENTED BY:
SURAJ ACHARYA
SURAJ KAPALI
INTRODUCTION

• Enables employees and related individuals to report organizational issues, while helping the
organization identify areas for improvement.
• Offers a platform for both organizations and employees to identify weaknesses and report problems
within the organization.
• Allows anonymous submission of feedback and complaints by employees, providing a secure
environment for whistleblowers.
• Helps organization to know their weakness and improve overall performance
PROBLEM STATEMENT

• Current feedback solutions are cumbersome, not user-friendly, resulting in low participation rates and
unreliable data.
• A lack of secure feedback system hinders employees from sharing concerns, and organizations struggle
to address unreported problems.
• Current feedback solutions lack analytical capabilities, needing an empowering web-based system for
valuable insight.
OBJECTIVES

• To develop a secure and user-friendly feedback system for anonymous feedback, ensuring
confidentiality and minimizing fear of revenge.
• Provide analytical capabilities for organizations to make data-driven decisions, improving organizational
performance and employee engagement.
SCOPE

• Provides organizations with a powerful platform for insights into strengths and weaknesses.
• Enables data-driven decisions and targeted improvements for a positive work environment.
• Emphasizes anonymous feedback submission for safe reporting of concerns and irregularities.
• Encourages collaboration between employees and management to address challenges effectively.
LIMITATION

• Due to anonymity of user any one can write anything which may result in false issues being raised.
• Although this system makes higher authority know about the issues in organization, it cannot compel
them to act against those issues.
EXPECTED OUTCOME

• Efficient handling of the issues and grievances.

• Increased willingness of employees to report grievances without fear of retaliation or discrimination due
to the system's anonymity features
CONTEXT DIAGRAM
ARCHITECTURAL DESIGN
USE CASE DIAGRAM
USER ACTIVITY DIAGRAM
ADMIN ACTIVITY DIAGRAM
ALGORITHM USED

Recommendation Algorithm
1. Among the posted article user clicks one article
2. Then the system recommends the related article using SpaCy natural language processing library.
3. SpaCy Natural Language Processing algorithm returns the articles similar to the article that is clicked by
user.
4. SpaCy library first converts the string into the word vector
5. those word vectors are tokenized in and are assigned to corresponding word vector.
6. Then SpaCy calculates the document vector by averaging the word vectors of all the tokens present in the list
of articles.
7. The cosine similarity is measured among the document vectors and is sorted as per the similarity index.
TOOLS USED

• Python version 3.11.0 (Django Framework version 4.2)

• TypeScript (Angular Framework version 14.1.3)
• HTML, CSS and JavaScript
• MySQL version 8.0
• Draw.io
• Django Development Server version 4.2(Backend)
• Angular CLI Development Server version 14.1.3 (Frontend)
CONCLUSION

• Grievance Management System (GMS) is a web-based application serving both organizations and
employees in managing workplace grievances.
• GMS allows anonymous reporting of concerns, creating a safe environment for whistleblowers to voice
their grievances.
• GMS fosters open communication and collaboration, promoting a transparent and respectful work
environment.
SCREENSHOTS
REGISTRATION & LOGIN PAGE

Registration Page Login Page

DASHBOARD

Admin Dashboard

User Dashboard
Pending Grievance Page on Admin Side

Post Grievance on Admin Side

THANK YOU