ORGANISATIONAL BEHAVIOUR

ORGANISATIONAL CULTURE -
TUTORIAL – Jane Southall

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Agenda for the session

 Review of lecture content

 Exercises to develop understanding
and skills
 Check learning – completion of
interactive quiz
 Review of employability skills

2
What can you remember?

 Define organisational culture

 Edgar Schein defined 3 levels of organisational culture.

What are they?

 Give an example of a surface manifestation of culture at

McDonalds.

 What is organisational socialisation?

 When does it happen?

 What 6 factors affect national culture?

3
 Can you define organizational culture?

 No consensus on
its meaning

 Large number of different

definitions

 ‘How things are done

around here’
What can you remember?

 Define organisational culture

 Edgar Schein defined 3 levels of organisational culture.

What are they?

 Give an example of a surface manifestation of culture at

McDonalds.

 What is organisational socialisation?

 When does it happen?

 What 6 factors affect national culture?

5
 1. Surface
manifestations/Observable
culture

2. Values

3. Basic underlying assumptions

What can you remember?

 Define organisational culture

 Edgar Schein defined 3 levels of organisational culture.

What are they?

 Give an example of a surface manifestation of culture at

McDonalds.

 What is organisational socialisation?

 When does it happen?

 What 6 factors affect national culture?

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Organisational socialisation

 Pre- arrival
 Encounter
 Metamorphosis

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What can you remember?

 Define organisational culture

 Edgar Schein defined 3 levels of organisational culture.

What are they?

 Give an example of a surface manifestation of culture at

McDonalds.

 What is organisational socialisation?

 When does it happen?

 What 6 factors affect national culture?

9
Factors affecting National
culture

- Languages spoken
- Extent of education
- Legal system
- Political system
- Values espoused
- Dominant religion

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Group exercise

 Working in groups of 4 or 5 (different

ones to last week) analyse the
culture of Kingston University using
the three levels of culture defined by
E Schein.
 Be prepared to present your
findings..

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 1. Surface
manifestations/Observable
culture

2. Values

3. Basic underlying assumptions

 What do these surface
manifestations tell us?

– Partners

– The Family

– Crew
Do they match the next layer - values?
John Lewis - values

http://www.youtube.com/watch?v=kDB
bglknn9M

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Organisational and national
culture
 Watch the video and note down answers to the
following questions;

1. How does Ritz-Carlton make sure that their staff

understand their corporate culture?
2. Have Ritz-Carlton taken account of differences in
national culture?
3. What does Ritz-Carlton call the 16 statements that
sum up their culture?
4. What does Ritz-Carlton call their staff and what does
this tell us about their culture?

http://www.youtube.com/watch?v=W_iFSAAoQ-A

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What examples do you have?

 Can you think of any examples

whereby a multinational organisation
has amended aspects of its culture to
suit national differences?

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To sum up......

 http://www.youtube.com/watch?v=sO
2vNyBroco

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Test your knowledge and
understanding.....

 Completion of interactive quiz

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 Organisational culture is a controversial
subject because;

A. There is not one, agreed

definition of it
B. Some people argue that
organisations cannot
have a culture
C. Both of the above. 0% 0% 0%

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 Which of the following is a popular
definition of organisational culture?

A. The way things are

done around here
B. The existence of set
patterns of working
C. The time we get to
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 The process which influences an
individual to conform to the values,
attitudes and motives desired by an
organisation consists of three stages.
These are pre-arrival, encounter and .......

A. Transmutation
B. Synthesis
C. Metamorphosis
D. Melding
E. Alteration 0% 0% 0% 0% 0%

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 The GLOBE framework can be used to
assess;

A. External factors
B. National cultures
C. Organisational
cultures
D. Global warming
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 Organisational socialisation is a process
through which individuals;

A. Change their
behaviour and values
B. Make a difference to
the organisation
C. Spend time with their
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Employability skills review

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