What is Information System?

Information systems are a combination of people, processes, and technology to

collect, process, store, and distribute information.
They are used to support decision-making, coordinate activities, and help
organizations achieve their goals.
Information systems can be found in various forms, such as computer-based
systems, and hybrid systems.
Components of Information systems

• Information systems consist of several key components, including hardware, data, people, and
procedures.
• Hardware refers to the physical devices to input, process, store, and input data, such as computers,
servers, and networking equipment's.
• Software includes the programs and applications that enable the hardware to perform specific tasks,
such as operating systems and business applications.
• Data refers to the raw facts and figures that are processed and transformed into meaningful
information.
• People are the individuals who interact with the information system, including users, developers,
and administrators.
• Procedures are the rules and guidelines that govern how the information system is used and
managed.
Types of Information Systems

There are several types of information systems, including transaction processing systems,
management information systems, decision support systems, and executive information systems.
Transaction processing systems are used to process and record routine business transactions, such
as sales and inventory updates.
Management information systems provide managers with reports and summaries of operational
data to support decision-making.
Decision support systems assist in complex decision-making by providing analytical tools and
models.
Executive information provide senior executives with strategic information for planning and
decision-making.
Importance of information systems
Importance of information systems

 Information systems play a crucial role in organizations by improving

efficiency, productivity, and decision making.
 They enable organizations to streamline processes, automate tasks, and
reduce manual errors.
 Information systems facilitate communication and collaboration among
employees, departments, and even global partners.
 They provide timely and accurate information, enabling managers to make
informed decisions and respond to changes in the business environment.
Transaction Processing System

TPS are used to record and process daily business transactions, such
as sales, payments, and inventory updates.
They are typically used by operational staff to support routine
business activities.
TPS help ensure accurate and timely data entry, which is crucial for
the smooth operation of an organization.
Transaction Processing System
Transaction Processing System
Management Information System (MIS)

MIS provides managers with reports and information to support

decision-making and strategic planning.
They summarize and analyze data from various sources to provide
insights into the organization’s performance.
MIS help managers monitor key performance indicators, identity trends,
and make informed decisions.
Management Information System (MIS)
Decision Support System

Decision support system assist managers in making non-routine

decisions by providing interactive tools and models.
They analyze data and present different scenarios to help managers
evaluate alternatives and make informed choices.
DSS are commonly used for financial analysis, forecasting, and
resource allocation.
Business Pressure and IT Support

Businesses face various pressures that can impact their operations and
success.
These pressures include competition, changing customer demands,
economic conditions, and regulatory requirements.
To survive and thrive, businesses need to effectively respond to these
pressures.
Role of IT Support

IT support plays a crucial role in helping businesses address and

overcome the pressures they face.
IT support involves providing technical assistance, troubleshooting, and
maintaining computer systems and network.
IT support helps businesses optimize their technology infrastructure to
improve efficiency, productivity, and competitiveness.
Challenges in IT Support

IT support teams often face challenges such as managing a large volume

of support requests and resolving issues within tight timelines.
They need to keep up with rapidly evolving technology and stay
updated on the latest industry needs.
IT support teams also need to address security concerns and protect
against cyber threats.
IT Support and Business Success

Effective IT support can contribute to business success by improving

operational efficiency and reducing downtime.
It enables businesses to leverage technology to gain a competitive edge
and adapt to changing market conditions.
IT support helps businesses stay agile, innovate, and meet customer
expectations in the digital age.
IT Support Best Practices

IT support teams should prioritize proactive maintenance and regular

system updates to prevent issues before they occur.
Effective communication and collaboration with end-users are essential
for understanding and resolving their technology related challenges.
IT support teams should also document and share knowledge to improve
efficiency and provide consistent support.
Future Trends in IT Support

The future of IT support is likely to involve advancements in artificial

intelligence, automation, and remote support capabilities.
Chatbots and virtual assistants may play a more significant role in
addressing common support queries and providing instant assistance.
IT support may also focus on proactive monitoring, predictive analytics,
and self-healing systems to minimize downtime and improve user
experience.