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Products, Services & Brands

Instructional Format: Copyright © Sales Coach LLC, 2016-2018


What Is a Product
Levels of product and services

Instructional Format: Copyright © Sales Coach LLC, 2016-18


Class Teams
• Snickers Candy Bar
• Toyota Prius
• BGSU
• Bose Home Sound System
• Red Cross Blood Drive
• Prada Handbag
• State Farm Insurance

Instructional Format: Copyright © Sales Coach LLC, 2016-2018


Describe the following with
your product
• Core Benefit
• Actual Product
• Augmented Product

Instructional Format: Copyright © Sales Coach LLC, 2016-2018


Which Type of Product Classification is Your
Product? Why?

• Convenience Product
• Shopping Product
• Specialty Product
• Unsought Product

Instructional Format: Copyright © Sales Coach LLC, 2016-2018


A Product Can Also Be....
• Organization
• Person
• Place
• Social Marketing

Table Teams: Give 1 example of each

Instructional Format: Copyright © Sales Coach LLC, 2016-2018


Product and Services Decisions
Product Line Decisions

Product line stretching


• Downward
• Upward
• Combination of both
Product Line Stretching
• Table Teams: Determine one example and
explain

Instructional Format: Copyright © Sales Coach LLC, 2016-2018


Product Line Filling
• Example: DeWalt

Table Teams:
– Determine 2 Examples

Instructional Format: Copyright © Sales Coach LLC, 2016-2018


Brand Value
• Which Brand has the Highest Value in the
World?

• Interbrand Top 100

• Interbrand History

Instructional Format: Copyright © Sales Coach LLC, 2016-2018


Brand Sponsorship Option
• Table Teams
– Determine Example of each Brand Option

• Manufacturer’s Brand
• Private Brand/Store Brand
• Licensed Brand
• Co-Branding

Instructional Format: Copyright © Sales Coach LLC, 2016-2018


Services
Assign teams to cover one of these services:

• Football Game
• Hotel
• Tax Accountant
• Hairdresser/Barber
• Fast Food Restaurant
• Internet Provider
Instructional Format: Copyright © Sales Coach LLC, 2016-2018
Characteristics of Services Marketing
Table Teams: Describe your assigned service
provider relative to these characteristics

Instructional Format: Copyright © Sales Coach LLC, 2016-2018

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