PAGE

Chatbot
Presentation

PA G E 1
 PAGE
What Is Chatbot?
A chatbot is a computer program designed
to simulate conversation with human users,
especially over the Internet. Chatbots are
often used in customer service, virtual
assistants, and various other applications
where interaction with users is necessary.

ARTIFICIAL INTELLIGENCE (AI)

PA G E 2
 PAGE

How Do Chatbots
Work?
Chatbots work by using various
technologies to understand and respond to
user input in a conversational manner. The
basic process involves natural language
processing (NLP), intent recognition, and
generating appropriate responses

PA G E 3
 PAGE

How Chatbots
Typically Work

01
User Input:
Users interact with the chatbot by typing
or speaking natural language input,
asking questions, or making requests.
02
Natural Language Processing:
NLP is a key component of chatbot
functionality. It involves the ability of the
chatbot to understand and interpret
human language.
03
Intent Recognition:
Once the chatbot has processed the user
input, it identifies the user's intent—what
the user is trying to accomplish or inquire
about.

PA G E 4
 How Chatbots Typically Work
PAGE

04 05 06 07

Dialog Query Delivery of Integration with

Management
Smart chatbots maintain
context, recalling past
interactions for improved,
coherent responses in
communication.
Processing Response External Systems
Chatbot interprets user Chatbot responds via Chatbot integrates with
intent, extracts entities, platform interface— external systems for
and fetches data from messaging app, website, or tasks, real-time data
databases, APIs, or other channels, facilitating retrieval using
knowledge bases. user interaction seamlessly. databases, or APIs.

PA G E 5
 PAGE

Why Were Chatbots

Created?
Chatbots were created to automate and
streamline communication processes,
providing a more efficient way for businesses
and organizations to interact with users. The
development and deployment of chatbots
have been driven by several key motivations:

PA G E 6
 PAGE
Customer Service and Support
Chatbots aid customer service,
offering instant responses and 24/7
availability for common queries and
assistance.
Several Key
Cost Savings
Chatbot automation cuts costs by
handling routine tasks, streamlining
operations, and reducing support
teams.
Automation of Repetitive Tasks
Chatbots automate tasks like
scheduling, tracking orders, and
retrieving information, streamlining
routine operations.
Scalability
Chatbots scale efficiently, managing
numerous conversations without
proportional resource increase, ideal
for engagement spikes.
PA G E 7
Several Key

PAGE
Marketing and Engagement:
Chatbots are used in marketing to engage with users,
answer product-related questions, and provide
information

Data Collection and Analysis:

Chatbots can collect valuable data on user preferences,
behavior, and frequently asked questions.

Technological Advancements
Advances in natural language processing (NLP), machine
learning, and artificial intelligence have made it possible
to create more sophisticated.

PA G E 8
Are Chatbots Bad?

PAGE

Design and User Privacy

Accessibility
Functionality Experience Concerns
Effective chatbots Effective chatbots, offering If chatbots handle Chatbots can enhance
enhance user experience, swift and relevant sensitive information accessibility by providing
meeting needs and information, enhance user without proper security information and services
delivering accurate experience and garner measures, it can lead to to users with diverse
information positively. positive reception privacy concerns. needs.

PA G E 9
 PAGE

Chatbot Design And

Development
Designing and developing a chatbot involves
several steps, including planning, implementation,
and testing. Here is a comprehensive guide for
the design and development of a chatbot:

PA G E 10
Here Is A Comprehensive Guide For The Design
And Development
PAGE Of A Chatbot

Define Objectives Understand the Select Technology Design Intent

and Scope Audience and Tools Conversational Flow Recognition

Clearly define the Identify the target Choose the appropriate Plan the conversation Define various user intents
purpose of the chatbot audience for the technology stack for your flow considering and train the chatbot to
and its intended goals. chatbot. chatbot different user scenarios. recognize them.

Identify the tasks it will Understand user Consider using existing Design user prompts Create corresponding
perform and the preferences, language, chatbot development and system responses actions or responses for
problems it will solve. and expectations. platforms or frameworks. for each interaction. each intent.

PA G E 11
Why Do Users Use Chatbots?

Quick Assistance:
Chatbots are designed to provide quick responses to user queries,
helping users find information or solutions to their problems
without delay.

Efficiency:
Chatbots streamline processes by automating routine tasks and
interactions, allowing users to complete tasks more efficiently.

Availability:
Chatbots are always available, providing users with support or
information even during non-working hours or peak times when
human agents may be unavailable.

Cost Savings:
Businesses use chatbots to reduce operational costs associated
with customer support and repetitive tasks, as they can handle a
large volume of inquiries simultaneously.

Personalization:
Advanced chatbots can analyze user preferences and behavior to
provide personalized recommendations or tailored experiences.
Why Do Users Use Chatbots?
PAGE

Learning and Reducing Language

Improvement Human Error Support

Chatbots evolve, learning Chatbots can minimize Chatbots can support

from interactions, enhancing errors that may occur due multiple languages,
performance, and better to human factors, providing making them accessible
addressing user needs over consistent and accurate to users around the
time. information world.

PA G E 13
 Chatbot Features

PAGE

Intent Recognition Context Awareness Personalization Multichannel Support

Chatbots can identify the Advanced chatbots grasp Chatbots may offer Chatbots offer consistency
intent behind a user's context for coherent personalized responses across websites, messaging
message, determining conversations, based on user preferences, apps, and social media for
the user's goal or query comprehending references history, or profile seamless communication.
to provide a relevant and handling follow-up information.
response. questions seamlessly.

PA G E 14
 Chatbot Features

PAGE

Task Fallback Emotion

Automation
Chatbots can be
programmed to perform
specific tasks, such as making
reservations, providing
information, or guiding users
through processes.
Mechanism
In cases where the chatbot
doesn't understand a user's
input, a fallback mechanism
allows it to provide a default
response or ask clarifying
questions.
Recognition
Advanced chatbots may
incorporate emotion
recognition to understand
and respond appropriately
to the emotional tone of
the user.

PA G E 15
Chatbot Problem
PAGE

Misunderstanding User
Input
The chatbot is not correctly
understanding or interpreting
user queries.`

Limited Responses
The chatbot provides limited or
repetitive responses, leading to a
poor user experience.

PA G E 16
Chatbot Problem
PAGE

Integration Security Lack of Context Limited Platform

Issues Concerns Awareness Support
The chatbot fails to Users are concerned The chatbot struggles to The chatbot is not
integrate smoothly with about the security and maintain context across available on the desired
external systems or APIs. privacy of their data. multiple turns of platforms or channels.
conversation.

PA G E 17
Chatbot Solution
PAGE
Testing
Comprehensively test your
chatbot for expected
performance, user inputs,
Here are the key steps edge cases, and errors.
and considerations to
guide you through the
process: Choose a
Platform
Decide whether you want to
build your chatbot from scratch
using programming languages
and frameworks or use a
chatbot development platform.
Deploy Define
Objectives
Deploy chatbot on website, Define chatbot tasks: info
app, Facebook, Slack, delivery, FAQs, transaction
WhatsApp for broader assistance. Clarify specific
accessibility and
engagement.
interactions for effective
performance.
Design Flow Compliance and
Security
Design the conversational Ensure chatbot complies
flow of your chatbot. Plan with privacy laws, secure
how the chatbot will greet data, prevent unauthorized
users, handle user inputs, access for user protection
and provide responses.
PA G E 18
PAGE

Thank you

PA G E 19