Professional Documents
Culture Documents
CHAPTER 1
• Stakeholders are those persons and entities that have an interest in the
strategy of an entity. Stakeholders normally include:
• Shareholders;
• Customers;
• Staff; and
• The local community.
(CIMA Official Terminology)
• Entities often have many, sometimes conflicting objectives.
Local Communities
Pressure Groups External
Government
Connected
Shareholders
Customers
Suppliers
Internal
Bankers
Managers
Employees
• Goal congruence
• In a control system, the state which leads individuals or groups to take actions
which are in their self-interest and also in the best interest of the entity.
(CIMA Official Terminology)
• Goal congruence can often be achieved by offering management and
staff incentives (i.e. performance related pay, share options or
bonuses).
Strategy
Financial Non-financial
Objectives Objectives
Wealth Customer
maximisation; satisfaction;
Increase Welfare of
earnings per employees;
share. Welfare of society.
Contribution X 100
PBIT
• Interest cover is calculated as:
Profit before interest and tax
Interest expense
• Interest expense is also known as finance costs.