Problems in the dining room

Attend to your customers

1. What can I do for you?
2. Is there a problem?

Apologize
3. I’m so sorry for the inconvenience.
4. I’ll take the dishes back to the kitchen.

Make an offer
5. You could look at the dessert menu.
6. Any dessert you order will be on the house.
Customer: Excuse me.

Server: Yes, ma’am. What can I do for you?

Customer: It’s about our food.

Server: Is there a problem?

Customer: I asked for my steak to be prepared medium-well and it’s very underdone.

Server: I’m so sorry, ma’am.

Customer: And my son has the opposite problem. His chicken is overcooked. In fact, it’s actually burned on one side.

Server: I’ll take the dishes back to the kitchen right away. There might be a slight wait while we prepare fresh plates.

Customer: How long do you think that will be? We have theater tickets.

Server: Maybe fifteen minutes but I’ll make sure your food is a priority.

Customer: Thank you.

Server: I really am so sorry for the inconvenience. Perhaps while you’re waiting you could look at the dessert menu.
Any dessert you order will be on the house.

Customer: Okay. That sounds good. We don’t have much time, though.

Server: I’ll bring the dessert the second you finish your entreé.

Customer: I’d appreciate that.

Server: No problem, ma’am.