1) Electrical Engineer 2) Hawthorne Works 3) Bell Labs 4) Statistical Sampling and control chart 5) World War 2

(Dec 24, 1904 Feb 28, 2008)

Contributions
1) Pareto Principle
2) Management Theory

3) Cross Functional Management

4) Jurans Trilogy

5) Knowledge Transfer

1) The 80-20 rule. (Effect-cause) 2) The Vital Few and the trivial Many 3) The Vital Few and Useful Many

1) 2) 3) 4) 5) 6) 7) 8) 9)

In Economics In Business In Software Quality Control ABC Analysis Six Sigma Human Development Biology Health Care Resources Criminology

1)

2) 3) 4) a)

b)

Quality of end product by acceptance sampling , inspection plans, and control charts. Juran added Human dimension to Quality Management. Education and Training of Managers. Human Relation Problems Resistance to change. Cultural Resistance.

1) 2) 3) 4) 5) 6) 7)

Different Expertise => Common Goal Less unidirectional Greater scope of information Greater depth of information Greater range of users Increased interactivity More flexibility

1)

Quality Planning: Quality Control:

2)

3)

Quality Improvement:

1) 2)

Wikipedia www.google.com

Amal Agharkar (110801002)

Mahesh Chaudhari