Adebiyi - S Module 6 Lecture

Introduction to Information Systems
Fourth Edition
Chapter 5
Information Systems for the
Enterprise
Copyright © 2021, 2018, 2015, 2012 Pearson Education, Inc. All Rights Reserved
Learning Objectives
1. Information systems in organizations

2. Human capital management (HCM)
3. Supply chain management (SCM)
4. Customer relationship management (CRM)
5. Enterprise resource planning (ERP)
Long description is available in notes, Press F6.

Finance Management
• Components
• Integration
• Workflow
Reporting and Compliance
• Exception reporting
• Compliance reporting
• eXtensible Business Reporting Language
(XBRL)
• Improved transparency

Human Capital Management
• Human resources
management
• Workforce
management
• Talent management
Human Capital Metrics
• Do we have the talent we need?
• Are key people leaving?
• How productive are our employees?
Supply Chain Management
• Optimize flow of products from source
to customer
• Align supply with demand

Supply Chain Operations Reference
1. Plan Figure 5.7 Steps in supply
chain management.
2. Source
3. Make
4. Deliver
5. Return
Measuring Performance
• Visibility
• Demand forecast accuracy
• Dell
Figure 5.10 Dell’s supply chain synchronizes
delivery of the monitor with the PC so that they
both arrive at the same time.
IS for Supply Chain
• Supply chain planning
• Warehouse management
• Transportation management
• Manufacturing execution
• Global trade management

Collaboration and Sensing
Collaboration Sensing
• Internal and • Radio frequency
external identification (RFID)
• Electronic data • Global positioning
interchange (EDI) systems (GPS)
• Electronic markets

Customer Relationship Management
• Customer retention
• Profitability
• Revenue
• Listening to customers

CRM Technologies
• Email marketing
• Sales force automation
• Customer service and support
• Mobile CRM
Enterprise Resource Planning
• Support back
office business
processes
• Modules and
applications
Integration Strategies
• Suite
• Best of breed
• Middleware
Figure 5.22 Strategies for integrating ERP
modules.
Implementation Issues (2:2)
• SAAS
– Subscription-based
• ERP
– Pros and cons

Summary
1. Information systems in organizations

2. Human capital management (HCM)
3. Supply chain management (SCM)
4. Customer relationship management (CRM)
5. Enterprise resource planning (ERP)

Salesforce.com Case
• Rapid annual growth
• “Pay-as-you-go” subscription pricing
• Enterprise-level cloud computing
• Competitive advantages
• Constant technology upgrades
• Security challenges

Netflix ERP Case
• Pioneer in DVD rental and video streaming
• Had a need for a modern ERP
• Turned to Workday (cloud-based ERP)

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Introduction to Information Systems

1. Information systems in organizations

Long description is available in notes, Press F6.

Long description is available in notes, Press F6.

Long description is available in notes, Press F6.

Long description is available in notes, Press F6.

Long description is available in notes, Press F6.

Long description is available in notes, Press F6.

Long description is available in notes, Press F6.

1. Information systems in organizations

Long description is available in notes, Press F6.

Long description is available in notes, Press F6.

Long description is available in notes, Press F6.

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