Location and activities of room service

and collaboration with other departments

in the hotel
[ROOM SERVICE]
Name of group

1 I Made Budhi Arthaya 2 I Made Krisna

Saniscariawan
P Location & Activities

a
of room service
The room service center area is
ideally located in a strategic area,

r
not visible to hotel guests, close to
the main kitchen, dishwashing area,
lift and service bar.

t Generally, the room service activity

center consists of several parts,
namely the room service office and
the room service pantry

1
room service activity
center
1 T h e r o o m s e r v ic e
o ffi c e i s w h e r e th e
o r d e r ta k e r w o r k s ,
n a m e ly r e c e iv in g
g u e s t o r d e r s , u s u a l ly
th i s o ffic e i s a d ja c e n t
to th e r o o m s e r v ic e
manager's workplace
2 T h e r o o m s e r v ic e
p a n tr y i s a p l a c e w h e r e
r e a d y - to - u s e r o o m
s e r v i c e e q u ip m e n t i s
s to r e d a n d i n th is p l a c e
th e e q u i p m e n t fo r
s e r v i c e is a l s o
p r e p a r e d b e fo r e b e in g
d e l i v e r e d a l o n g w ith
fo o d a n d d r i n k s to th e
guest room.
room service location
plan
Room service pantry

Room service
office

Dishwashing
area

Main kitchen

Service
bar

To restaurant
Room service activities
Room service is ready to serve orders 24
hours a day, and room service is divided
into three sections (shifts), namely
morning shift, afternoon shift and night
shift. The number of workers in each
shift varies depending on service needs.
Because the workload on the morning
shift is the highest, the number of room
service staff on the morning shift is the
highest compared to other shifts
In general, room service activities consist of
preparation, service and other activities after
service
The preparation referred to is
1. cleaning, equipping and arranging service equipment
2. recording guest information,
3.preparing information on special dishes.
Service starts from
1. receiving and recording guest orders by
telephone,
2. ordering food from the kitchen and drinks from
the bar,
3. serving them to the room,
4.to taking back the cutlery that has been used by
the guest.
Other activities are processing the Guest Bill to the cashier,
bringing used cutlery to the Dishwashing Area, cleaning the
Tray and Trolley, then storing them neatly for the next
service
Part 2
collaboration with other
departments

Department parts that are closely

related to room service include:
1. Kitchen
Room Service officers will always be in contact with kitchen staff or cooks to follow up on orders
from guests. Apart from that, room service staff must also always look for information in the
kitchen to find out the availability of food and special dishes so they can be explained to guests.
2. Bar
Service bar or Dispense bar is a bar that specifically serves drink orders from
Room Service and Restaurants. This type of bar is usually located at the back
or not directly facing guests. For smooth service of drink orders, Room Service
staff should be able to collaborate well with bar staff and must know all
information about the drink products being sold.
3. Steward
R o o m Se r v ic e s ta ff w i ll
a lw a y s b e in c o n ta c t w i th
th e d is h w a s h e r r e g a r d i n g
c le a n i n g o f e q u ip m e n t a n d
s to r a g e o f s e r v ic e
e q u i p m e n t. All e q u i p m e n t
th a t h a s b e e n u s e d fo r
s e r v i c e in th e r o o m i s
ta k e n to th is s e c tio n to b e
c le a n e d a n d th e n ta k e n
b a c k i n p r e p a r a tio n fo r th e
n e x t s e r v ic e .
 4. Housekeeping
Room Boy or Room Maid is an officer from the Housekeeping Department
whose job is to clean and organize guest rooms. Room Service staff
collaborate a lot with these officers. For example: Room Boy will provide
information to Room Service if there are used cutlery in the room, Room
Service staff must immediately come to collect them.
5. Front office

A g u e s t l i s t c o n ta i n in g i m p o r ta n t
in fo r m a tio n a b o u t g u e s ts ( c h e c k in ,
c h e c k o u t, V IP, ty p e o f g u e s t r o o m a n d s o
o n ) w h o a r e s ta y i n g i s r e a ll y n e e d e d b y
Room Service. For example, when
p r e p a r i n g th e D a il y F r u it B a s k e t in th e
r o o m , i n fo r m a ti o n a b o u t g u e s t s ta tu s ( V IP
o r n o n - V IP, c h e c k - i n a n d c h e c k - o u t tim e s )
is r e a l l y n e e d e d .
 6. Accounting

T h e c a s h ie r is a p a r t o f th e A c c o u n tin g d e p a r tm e n t w h i c h is c l o s e l y r e la te d to th e
R o o m S e r v ic e s e c tio n . A l l ty p e s o f p a y m e n t fo r d is h o r d e r s w i l l b e h a n d l e d b y th e
c a s h ie r. P a y me n t b y c a s h , c r e d it c a r d , a n d p a y m e n t m a d e w h e n g u e s ts c h e c k o u t. Al l
o f th e s e a c tiv itie s r e q u ir e g o o d c o o p e r a ti o n b e tw e e n th e w a i te r a n d th e c a s h i e r.
 Question

1. Explain what a room service office and room service

pantry are?
2. Mention the preparation and service activities for room
service?
3. Name the department that collaborates with room
service?
4. Explain what role a room boy plays in room service?
5. How long is room service available and divided into
N-Word