Training and

Development

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 Training defined
“Training is the act of increasing the knowledge and
skills of an employee for doing a particular job.”
(Edwin Flippo)
Training is any process by which the attitudes, skills
and abilities of employees to perform specific jobs
are improved.” (Michael
Jucius)

Present Current job Required

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 Development defined
Development refers to formal education, job
experiences, relationships, and assessments of
personality and abilities that help employees
perform effectively in their current or future job
and company.
Future-oriented

Career development

Voluntary

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 Benefits of Effective Training
Programs
Increasing Skills & competency

Effective utilization of existing HR

Ensuring Personal growth

Better Heath and Safety condition

Ensuring Organizational growth and development

Enhancing Competitive Advantage

Improving Customer Satisfaction

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 Training Process

Determining Evaluating
Training Training
Needs Program

Developing Implementing
Training Training
Objectives Programs

Selection of
Identifying
Training
Trainer(s)
Techniques

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 Training Need Assessment
Upper-Level Managers
Organizational Is training important to
Analysis achieve our business
objectives?
How does training support
our business strategy?
Person Analysis What functions or business
units need training?
Task Analysis Does the company have
the people with the
knowledge, skills, and
ability needed to compete
in the marketplace?
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Midlevel Managers Trainers
Do I want to spend money Do I have the budget to
on training? buy training services?
How much? Will managers support
training?
Who should be trained? How will I identify which
Managers? employees need training?
Professionals?
Core employees?
For what jobs can training What tasks should be
make the biggest trained?
difference in product What knowledge, skills,
quality or customer ability, or other
service? characteristics are
necessary?
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 Training Methods

Lectures

Simulators

Coaching/Mentoring

Technology-Based Learning

Role Playing

Group Discussions

On-The-Job Training

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 Training Evaluation:
Kirkpatrick’s Model
Level Criteria Focus
1 Reactions Trainee satisfaction

2 Learning Acquisition of knowledge, skills, attitudes, behavior

3 Behavior Improvement of behavior on the job

4 Results Business results achieved by trainees

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 Questions and comments

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