Introduction to Total

Quality Management
(TQM)
Total Quality Management (TQM) is a comprehensive system designed to
improve quality at every level of an organization. It involves a strategic approach
that aims to create long-term success by focusing on customer satisfaction and
continuous improvement.

by najib Almathhji
Background of the manufacturing company
(TOYOTA)
Pioneering Innovations Commitment to Global Impact
Excellence
Toyota's influence extends
Toyota is renowned for its The company's commitment globally, shaping the
pioneering approach to to excellence is reflected in its standards and practices of the
manufacturing, introducing dedication to delivering high- automotive manufacturing
groundbreaking techniques quality, reliable vehicles to sector.
and philosophies that have customers worldwide.
transformed the industry.
Challenges faced by the company prior
to implementing TQM

1 Lack of Standardization 2 Inefficiencies

Prior to TQM, Toyota struggled with Operational inefficiencies led to
inconsistent processes and varying production delays and increased costs
standards across its manufacturing units. for the company.

3 Customer Dissatisfaction
Complaints from customers regarding product quality and reliability were a significant
concern for the company.
Implementation process of TQM in the
company
Cultural Transformation
The implementation of TQM
required a shift in the
organizational culture,
emphasizing teamwork,
continuous improvement, and
customer focus.
Process Improvement
TQM led to the streamlining of
processes, reducing waste and
enhancing overall operational
efficiency.
Employee Engagement
The active involvement of
employees in the TQM process
fostered a sense of ownership
and accountability, driving
meaningful change.
Benefits and improvements achieved through
TQM
1 Enhanced Product 2 Customer 3 Operational
Quality Satisfaction Efficiency
TQM elevated the standard Customer feedback Streamlined processes and
of manufactured products, indicated a notable increase reduced waste led to
ensuring higher quality and in satisfaction levels due to improved operational
reliability. improved product quality efficiency and cost savings.
and service.
Case study analysis of the company's success
with TQM

30% 95% 20%

Reduction in Defects
Significant decrease in product
defects, leading to improved
overall quality.
Customer Satisfaction Rate
Remarkable increase in customer
satisfaction rate following TQM
implementation.
Reduction in Costs
Substantial reduction in
manufacturing costs due to
enhanced efficiency and waste
reduction.
Lessons learned from the company's
experience with TQM
1. Adaptability Embracing change and
adaptability are crucial for
successful TQM
implementation.

2. Continuous Improvement Constantly striving for

improvement is essential to
sustain the benefits of TQM.

3. Employee Involvement Empowering and involving

employees at all levels is
critical for the success of TQM
initiatives.
Conclusion and key takeaways

Reflection Achievement Continued Progress

Reflecting on the Celebrating the significant Committing to ongoing
transformative journey of achievements and positive progress and continuous
embracing TQM and its far- outcomes resulting from the improvement as an integral part
reaching impact on the TQM implementation. of the company's culture.
organization.