Presentation Topic : Metrics and Key Performance Indicators (KPIs) for Maintenance

Presented By:
Sanjatul Hasan Siam Sourav Barman Sultana Marjan Naimur Rahman

ASH1925023M BKH1925030M BKH1925010F ASH1925011M

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Title : Performance indicators for measuring the effects of Smart Maintenance

Authors: Camilla Lundgren, Jon Bokrantz and Anders Skoogh

This study evaluating how maintenance PIs measure the anticipated effects of maintenance in digitalised
manufacturing

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 Background Study

Smart Maintenance

The four underlying dimensions of smart maintenance

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 Methodology

Fig: Three major steps of the selection of maintenance PIs

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 Methodology

Fig: Procedure used to generate a list of PIs to analyse

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Pros
● Smart Maintenance Focus: The study centers around Smart Maintenance, an organizational
design for managing maintenance in manufacturing plants using pervasive digital technologies.
● Productivity Enhancement: The paper aims to ensure productive, robust, and sustainable
production systems through Smart Maintenance.
● This study produced 13 categories of maintenance PIs, providing clarity and enabling effective
implementation

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Cons
● No maintenance PIs were categorised as measuring “competitive advantage”
● Integrate the use of PIs with other departments (especially production), as well as linking maintenance
PIs to business goals

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Research Question:

● How does Smart Maintenance impact product quality and reliability?

● What are the environmental implications of Smart Maintenance (e.g., energy consumption, waste reduction)?
● Which PIs can quantify the financial benefits (e.g., cost savings, increased efficiency) relative to the investment in
Smart Maintenance technologies?

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Paper Title: Review of Key Performance Indicators for Process Monitoring in the Mining Industry

Authors: Paulina Gackowiec, Marta Podobi ´nska-Staniec, Edyta Brzychczy, Christopher Kühlbach, Toyga Özver

Objective: The paper discusses the importance of process monitoring and control in the mining industry, and the
need for identifying and applying key performance indicators (KPIs).

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Methodology

Approach: Systematic Literature Review (SLR), Industrial Internet of Things (IIoT)

Database/Source: Web of Science, Wiley Online Library

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● Systematic Literature Review (SLR)

- Examines existing KPIs in mining and related

fields

- Identifies main areas and perspectives of

process monitoring

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● Original Classification

- Presents a novel classification of KPIs covering

operational, safety, and maintenance aspects

- Assigns KPIs to different interest groups and

management levels in mining organizations

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● Chain of Causality

- Introduces a chain of causality concept

illustrating interdependencies in hierarchically
structured mining operations

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● IIoT and Real-Time Data

- Demonstrates potential benefits and challenges

of using IIoT and real-time data for process
optimization

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Results

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Results

Areas where KPIs are most often used-

● Finance
● Human Resources
● Customer Services
● Information Technology
● Marketing and Sales
● Logistics
● Technical/Operational

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Results

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Cons:

● Lack of Empirical Evidence

- Does not provide empirical evidence or case studies to validate proposed KPIs in the mining
industry

● Neglect of Ethical, Social, and Environmental Aspects

- Does not address ethical, social, or environmental implications of using sensor data and IIoT in
mining

● Absence of Trade-Off Considerations

- Does not consider trade-offs or conflicts among KPIs or interest groups

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Research Question:

● How can ethical, social, and environmental concerns of using sensor data and IIoT in mining be
addressed?

● What are the best practices and guidelines for ensuring data privacy, security, governance, and
sustainability?

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Paper Title: Multi-criteria decision methodology for selecting maintenance key performance indicators

Authors: Cesar Duarte freitas Goncalves, Jose Antonio Mendonca, Virgilio Antonio Cruz Machado

This paper presents a methodology for selecting relevant maintenance key performance indicators (KPIs) using a
modified version of the ELECTRE I method, which is a multi-criteria decision making (MCDM) technique.This
paper also applies the methodology to a case study of an airport maintenance department.

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Methodology: Multi-criteria decision methodology (ELECTRE I)

Fig: Conceptual framework of the proposed methodology

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Case Study : Consider a
maintenance department of an
important airport realized that
there should be a relevant set
of indicators for maintenance
service quality measurement
of their facilities.

Fig: Weights of criteria generated by RFS software

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Fig: Evaluation of the proposed KPIs against criteria
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Fig: Ranking KPIs where the KPIs are presented in the
descending order of the NC value 25
Pros:

● The paper addresses a practical and important problem of choosing the best KPIs for measuring maintenance
performance in different contexts and objectives.
● The paper proposes a novel and comprehensive methodology that combines the original Electre I method with a
complementary analysis of net concordance and net discordance values to rank and select the most relevant KPIs.
● The paper provides a detailed and clear description of the methodology and its steps.
● The paper validates the methodology with a realistic case study and shows that it can effectively support
maintenance managers in the KPI selection process.

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Cons:

● The paper does not compare the proposed methodology with other existing MCDM methods or approaches for
selecting KPIs.
● The paper does not discuss the limitations or assumptions of the proposed methodology such as sensitivity of the
results to the weights of the criteria.
● The paper does not provide any statistical or empirical analysis of the results obtained from the case study.

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Research Question:
● How does the proposed methodology compare with other MCDM methods ?
● How can the proposed methodology be applied to other domains or contexts where selecting relevant KPIs is a
critical decision problem, such as health care, education, or environmental management?

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Title : Empirical analysis of maintenance performance measurement in Belgian
industries
Peter N. Muchiria , Liliane Pintelon , Harry Martinb and Anne-Marie De Meyerc
International Journal of Production Research

The study aims to:

● Identify the most critical maintenance performance indicators (KPIs) utilized in the industry.
● Understand the selection process of these KPIs and how they correlate with the manufacturing environment
and maintenance objectives.
● Examine the application of these indicators in driving maintenance decisions, their measurement
techniques, the actions they trigger, and the satisfaction level of managers with these metrics.

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Maintenance operating environment

● British Standards Institute (BSI): Maintenance involves all activities (technical and administrative) needed to keep
or restore equipment and assets to their desired operating condition.

Objectives of Maintenance (According to Kelly, 1998):

● Ensuring Plant Functions

● Achieving Design Life
● Plant and Environmental Safety
● Cost Effectiveness and Resource Utilization

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Maintenance performance measurement

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Methodology

● Approach: Survey

● Data: From 400 Belgium’s manufacturing companies

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Pros:

● The maintenance
environment

Figure: The level of importance and the frequency of

production disruptions encountered by the plants.
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Pros:

● The maintenance
environment

Figure: The preferred alternatives of countering production

disruptions by different plants

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Pros:

● The maintenance
environment

Figure: The maintenance objectives pursued by different

plants.

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Pros:

● Maintenance KPIs used

in practice

Figure: Usage of maintenance KPIs.

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Pros:

● Source of maintenance
KPIs

Figure: The source of KPIs.

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Pros:

● Effective use of KPIs

Figure: Use of KPIs in maintenance management support.

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Pros:

● Effective use of KPIs

Figure: The percentage of decisions and process changes

triggered by KPI use.
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Pros:

● Effective use of KPIs

Figure: Degree of satisfaction with the maintenance performance

measurement.
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Cons:

Some possible cons of this paper are:

● Lack of empirical validation

● Lack of comparison with other frameworks
● Lack of implementation guidelines

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Research Question:

Here are some possible research questions based on this research

● How can maintenance managers select or derive relevant and effective KPI for their manufacturing environment and
objectives?
● How can maintenance performance measurement systems be enhanced to support decision making and performance
improvement?

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Proposed Research Idea:

● Investigating the key performance indicators(KPIs) for maintenance in software industry?

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