Professional Documents
Culture Documents
in Global Business
Today
LEARNING OBJECTIVES
• Explain why information systems are so
essential in business today.
Productivity:
Investment in I.T plays a critical role in increasing the
productivity of firms
Threat of
New Entrants
Threat of Substitute
Products or Services
Why Information Systems Matter
7
Capital Management:
Information Technology is largest component of
capital investment for most firms and double as
a percentage of total business investment since
1980
Why Information Systems Matter
8
Globalization opportunities
Internet has drastically reduced costs of operating on global
scale, increases in foreign trade, outsourcing
Presents both challenges and opportunities
Business Transformation through
Technology 10
In contemporary systems there is a growing interdependence between a firm’s information systems and its
business capabilities. Changes in strategy, rules, and business processes increasingly require changes in
hardware, software, databases, and telecommunications. Often, what the organization would like to do depends
on what its systems will permit it to do.
The Role of Information Systems in
Business Today….cont.
Promote operational excellence:
Improvement of efficiency to attain higher
profitability
Information systems and technology are
important tool in achieving greater efficiency and
productivity
• Example: Shoprite’s MyWebGrocer System links
suppliers to stores for superior replenishment system
The Role of Information Systems in
Business Today….cont.
Create new products, services, and business
models:
Business model: describes how a company
produces, delivers, and sells product or service
to create wealth
For example:
The Role of Information Systems in
Business Today….cont.
Create new products, services, and business
models:
Technology are a major enabling tool for new
products, services, business models
• Examples:
– Ride-hailing apps Uber, Bolt, Yango, Taxify,
Indriver
– Facebook’s cross-platform messaging and
voice-over-IP (VoIP) service, WhatsApp
– Apple’s iPhones,
– Netflix’s Internet-based box-office movies
The Role of Information Systems in
Business Today….cont.
Enhance Customer and Supplier intimacy:
Serving customers well leads to customers
returning, which raises revenues and profits
• Example: High-end hotels that use computers to
track customer preferences and use to monitor and
customize environment
Types:
physical – solar, planet, sun,…
biological – human body (respiratory, digestive,…..)
technological – computer, oil refinery,…
socioeconomic – business organization, land tenure…
20
What is an Information System?
21
What Is an Information System?
(1 of 3)
Information system
Set of interrelated components
Collect, process, store, and distribute
information
Support decision making, coordination, and
control
Information vs. data
Data are streams of raw facts
Information is data shaped into meaningful
form
Figure 1.3: Data and Information
1. People
2. Technology
3. Processes
4. Data
27
1. People
The human element plays a crucial role in the
success or failure of most information systems
Users
User-generated content
2. Technology
Hardware
Software
Telecommunications
3. Processes
Set of activities to achieve a task
Organizations implement IS to support, streamline,
and eliminate business processes
Business process
management (BPM)
focuses on designing,
optimizing, and
streamlining processes,
taking into account the
ITEC 1010
human element
Information and Organizations
4. Data
• Raw ingredient for
every information
system