Sanatos Healthy Restaurant

and Marketplace
Improvement Plan
MA50200: Business Operation Management

Alonso De las Casas Zolezzi

Adriana Manuela Ortiz Rodríguez
Cesar Rojas Polo
 TABLE OF CONTENTS
INTRODUCTION SERVING AND PACKING
01 Motivation and general
objectives
04 Strategies to improve these stage
of the operation

EXECUTIVE RECOMMENDATIONS
02 Description of the current status
SUMMARY 05 Other opportunities areas that
and practices could be improved

TAKE ORDERS CONCLUSIONS

03 Strategies to improve this 06 Final principal ideas of what
process were analyzed
 INTRODUCTION
Healthy food options are part of a growing tendency to keep a healthy
lifestyle. Sanatos is a small healthy restaurant with a lot of opportunities
in this growing market.

Its main objective is to bring its customers meals of the best quality in the
shortest time possible. The strategies that will be presented will be:

● Simple and easy to implement

● Made to make the process efficient
● Useful to facilitate tasks
A PICTURE IS WORTH A
THOUSAND WORDS
 EXECUTIVE SUMMARY

PRODUCTS PROCESS SERVICE

Their menu have They ensure their process Customer service is kind
95 options and their are not longer than 15 but they don't have any
ingredients came from minutes customer loyalty program
different suppliers
 CURRENT WORKFLOW
0. Start
1. Customer gets into Santos
2. Greet customers and offer a menu
Q1. Does the customer need time to decide?
3. Yes: Give time and come back later
4: No: Write customer order
5. Introduce order in the system
6. Process the payment
7. Start preparing order
Q2. Is the order to go?
8. Yes: pack and handoff the order
9. No: Serve food and/or drinks to the customer
Q3. Does the customer need anything else?
10. Yes: Address additional customer needs
11. No: Thank the customer for their visit
12. Organize the table and implements
13. End
 PROCESSES ANALYSIS
Menu analysis and optimization
• Over 80 options, overwhelmed by the
number of options.
• Not visually attractive. www.freepik.com/
• Queue to order.
Order taking
• Queue repositioning so as not delaying.
• Hard to choose (first timers or not frequent
clients).
Delivery applications
preparation
• Not stablished processes to prioritize local
consumers if possible.
https://www.bloomberg.com/news/articles/2018-10-
29/restaurants-shrink-as-food-delivery-apps-get-
more-popular
 RECOMMENDATIONS
Focus of

Improve pre-cook prep.

2024
2023 2024
Reduce menu. Training programs.
 CONCLUSIONS
CONTROL
SERVICE Maintain sinergy by PRE-PREPS
High level of adjusting and controlling Improve pre-
service operations cook prep saves
increase loyalty time and effort

TRAINING SAFETY
Training
programs to
standardize Clean installments and well
procedures equiped enhance safety
REFERENCES Elizabeth Meza Rodríguez. (2023, Apr 10).
Arroyo, P. E., Liñan, J., & Jorge Vera Martínez. De México para el mundo, el restaurante que
(2021). Who really values healthy food? lleva los tacos a todas partes por medio
[Healthy food] British Food de crowdfunding. El Economista
Journal, 123(2), 720-738. https://www.proquest.com/newspapers/de-méxic
https://doi.org/10.1108/BFJ-04-2020-0328 o-para-el-mundo-restaurante-que-lleva-los/docvi
ew/2799418233/se-2
Fathi, M. D., Hassan, T. H., Palei, T., Helal, M.
Caridad González Sánchez, Rosario Garza
Y., Mabrouk, S., Saleh, M. I., Salem, A. E.,
Ríos, & Eduardo Pérez Malo. (2014).
& Elshawarbi, N. N. (2023). Enhancing
Enfoque híbrido simulación-proceso
Digital Presence for Maximizing Customer
analítico jerárquico: caso de estudio del
Value in Fast-Food
rediseño de un restaurante. [Hybrid
Restaurants. Sustainability, 15(7), 5690.
Approach between Analytic Hierarchy
https://doi.org/10.3390/su15075690
Process and Simulation: Case Study,
Gustafson, C. R., ⨯, R. K.,
Redesign of a Restaurant] Revista De
& Prate,Michael R.,,Jr. (2018). Retail-based
Métodos Cuantitativos Para La Economía
healthy food point-of-decision prompts (PDPs)
y La Empresa, 17, 23-41.
increase healthy food choices in a rural, low-
https://www.proquest.com/scholarly-journ
als/enfoque-híbrido-simulación-proceso-a income, minority community. PLoS One, 13(12)
nalítico/docview/1908767300/se-2 https://doi.org/10.1371/journal.pone.0207792
 THANKS!
Do you have any questions?

CREDITS: This presentation template was created by Slidesgo, including icons by

Flaticon, and infographics & images by Freepik