HP ElitePOS G1 Retail System

August 2017

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 Service Qualifications
• Install, Parts and SMG guides should have many “Cautions” to ensure reduced ESD and cable damage.
• Advisory: The Magnetic Scanner Reader (MSR) designed into the ElitePOS terminal has an optional encryption functionality. HP
has partnered with IDTECH Products to perform key injection services remotely. For more information about their service contact
the IDTECH Products sales team at Sales@idtechproducts.com.
• Advisory: Unit won’t Power on self Test (POST). Displays 3 red and 4 white led code. PUSB power communication cable (type-C
cable) plugged into wrong PUSB outlet on HUB. Unit won’t POST and you see 3 red and 4 white LED code. No sound or display
occurs just the LED code.
• Back of head unit: Connection for communication cable. This connector attaches to the back of the system board. You will need to
remove the connector cover if you need to replace system board see the Maintenance Service Guide - Removing the system board
section for further information.
• Thermaltake BlacX 5G (HDD Docking Station) is not compatible on ElitePOS with HUB. Suggest customers use a different
external storage device, such as CyberSlim S1-Ds3 Plus as an alternative. Only provide this information if a customers wants to
know which external power storage device is compatible for their purchase.
• I/O Connectivity Hubs - Only the HP ElitePOS Basic and Advanced I/O Connectivity Hubs are supported. Third Party hubs or
Mini Hubs are not supported. Third Party hubs do not provide the correct power source. BIOS supports configuration on ports for
the ElitePOS Basic I/O Connectivity Base and Advanced I/O Connectivity Base. This functionality is not supported with
other products.

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 Objectives
After completing this course, you should be able to:
• Describe the key product features of the HP ElitePOS
G1 Retail System
• Identify the HP ElitePOS G1 Retail System product
and peripheral components
• Locate the configuration steps for the HP ElitePOS G1
Retail System and Peripherals.
• List the operating systems and software options for the
HP ElitePOS
• Locate troubleshooting information for the HP
ElitePOS G1 and peripherals

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 Product Overview

HP ElitePOS G1 Retail System

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 Product Features
1. All in One (AiO) Form Factor 2
• 14” display panel (wide-aspect 1920 X 1080)
1
• Intel CPU – Intel Kaby Lake “U” version
• Storage 1 X M.2 SSD
3
• Memory 2 X DIMM Slots
• WLAN with optional Bluetooth
• Windows 10 Operating System
2. 2 X 20 inch Customer Facing Display (CFD) 5
3. Magnetic Strip Reader (MSR)*
4. Biometric Fingerprint Reader (FPR)*
5. Column printer or standalone printer* 6
6. Stand with USB-C port connection to Power or Retail
I/O Connectivity bases* 4
NOTE: The peripherals are added based on customer setup
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 Peripheral Ecosystem

Magnetic Strip Reader 2 x 20 Customer Facing Column Receipt Printer (24v Standalone Receipt Printer
(Single-head, Bi-Directional) Display PUSB and Std. USB) (Serial & USB)

Biometric Fingerprint reader Cash Drawer Barcode Scanner

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10 points
Task 1: Identify the companion peripherals 1 min

Which companion peripherals that can be connected to the Retail I/O Connectivity Base? (Select all that apply)
A. Standalone Printer
B. Cash Drawer
Use the
C. Magnetic Strip Reader Hardware
D. Biometric Fingerprint Reader Reference Guide
Handout
E. Barcode Scanner

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 Product Dimensions
1. Head Unit: 0.88kg (351 W X 216 H X 17 D)
2. Collar: 1.09 kg (108.8 mm) Tilt/non-Tilt with Swivel 1
• Display head is set at 50 to 60 degrees
• Rotation: 10° tilt, 180° swivel to one side only

3. Height Spacer: 0.93 kg (3 options: 50,100 and 135 mm)

4. Stability Base: 0.82 kg (284 W X 162 H X 29.2 D)
4
5. Retail I/O Connectivity Base: 0.81 kg (284 W X 162 H X 29.2 D)

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 Download the handout and
HP ElitePOS G1 Retail System Setup Guides use it to find the answers to
the tasks

Hardware Reference Guide

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80 points
Task 2: The HP ElitePOS G1 Retail System key components 2 min

Sequence the components to the numbers. 4

1. Bar code location on display
2. Bar code location on stand
3. Bar code location on I/O
Connectivity base 2
4. Customer-facing Display (CFD) 5
5. Integrated Magnetic Strip Reader 7
6. Biometric Fingerprint Reader
1 3
7. Power button for display
8. Power button for I/O
Connectivity base

6 8

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 Retail Basic I/O Connectivity Base

USB USB LA
Cash DC in USB Type Power Serial – DB9 USB Type
2.0 3.1 N
Drawer C C
1 2 3 4 5 6 7 8

9 10

Micro Audio
SD Port on
USB Type C Port is used to power Reader Side

the HP ElitePOS Head Unit

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 Retail Advanced I/O Connectivity Base

Cash 24V PWR 12V Power DC USB Type PWR Serial – USB USB Type LA
Drawer USB USB In C DB9 3.1 C N
1 2 3 4 5 6 7 8 9

10 11

Micro Audio
SD Port on
Reader Side
USB Type C Port is used to
power the HP ElitePOS Head
Unit
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90 points
Task 3: Identify the I/O Connectivity base components 1 min

Use the attached Hardware

Reference Guide to complete
Sequence the components to the numbers. this activity
1. Cash drawer port
2. Power connector
3. USB Type C port for powering head unit
4. DB9 Power serial ports
5. USB 2.0 ports
6. USB 3.1 Gen 1 ports 1 2 3 4 5 6 7 8 9
7. USB Type C port
8. RJ-45 network interface
9. Security cable slot
 HP ElitePOS cable matrix with integrated column printer and basic I/O
connectivity base
CAUTION: Install, Parts and SMG guides should have
many “Cautions” to ensure reduced ESD and cable damage.

6 1

4
5
2

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 HP ElitePOS cable matrix with integrated column printer and advanced
I/O connectivity base
CAUTION: Install, Parts and SMG guides should have
many “Cautions” to ensure reduced ESD and cable damage.

4
3
2

4
5
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60 points
Task 4: Identify the HP ElitePOS G1 cable components 2 min

Sequence the components to the numbers.

Use the attached Hardware
Reference Guide to complete
this activity
1
1. Stand internal USB Type-C cable
2. I/O connectivity base USB Type-C cable
3. Advanced I/O connectivity base 180 W
AC power adapter
5 4. Basic I/O connectivity base 120 W AC
power adapter
6 2
5. Printer USB Type-A cable
6. Printer serial cable

3
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 Product Models

HP ElitePOS G1 Retail System

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 HP ElitePOS G1 Retail System Models
Feature Model 141 Model 143 Model 145
14-inch diagonal display • Anti-glare WLED • Anti-glare WLED Ultra • Anti-glare WLED Ultra
panel Standard Viewing Angle wide viewing angle wide viewing angle
• 300-nit panel • 500-nit panel • 500-nit panel
• FHD 1920 x 1080 • FHD 1920 x 1080 • FHD 1920 x 1080
resolution resolution resolution

CPU (Kaby Lake U – Ultra
low power processor)
RAM
• Intel ® Celeron® 3965U • Intel® Core™ i3 - 7100U • Intel® i5 - 7300U
2.20 GHz • 2.40 GHz • 2.60 GHZ
• 2MB SmartCache • 3MB SmartCache • 3MB SmartCache
• 2133 2C6 processor • 2133 2C6 processor • 2133 2C6 processor
4GB RAM, DDR4 4GB RAM, DDR4 8GB RAM, DDR4

SSD 128 GB NVME M.2 128 GB NVME M.2 256 GB NVME M.2

Retail I/O Connectivity Base Basic Basic or Advanced Advanced

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60 points
Task 5: Identify the HP ElitePOS G1 system board components 2 min
Sequence the components to the numbers.

Use the
1 3 2 Hardware
Reference Guide
Handout
5 1. MicroSD card
2. WLAN module
4 3. CFD connector
4. M.2 SSD
5. SDRAM
6 6. CPU

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10 points
Task 6: Match the HP ElitePOS model to the CPU specs 1 min

Match the HP ElitePOS model to the CPU specifications.

Model 141 Intel ® Celeron® 3965U 2.20 GHz 2MB SmartCache

Model 143 Intel® Core™ i3 - 7100U 2.40 GHz 3MB SmartCache Use the
Hardware
Model 145 Intel® i5 - 7300U 2.60 GHZ 3MB SmartCache Reference Guide
Handout

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10 points
Task 7: Identify the DDR memory for the Model 145 1 min

Select the DDR memory configuration options for the HP ElitePOS G1 Model 145. (Select all that apply)
A. 8 GB (2 x 4 GB) DDR 42400 SODIMM memory
B. 16 GB (1 x 16 GB) DDR 42400 SODIMM memory
Use the
C. 16 GB (2 x 8 GB) DDR 42400 SODIMM memory Hardware
D. 32 GB (2 x 16 GB) DDR 42400 SODIMM memory Reference Guide
Handout

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10 points
Task 8: Identify the HP ElitePOS G1 model number 1 min

Which model has 128 GB NVME M.2 SSD and an Advanced I/O Connectivity Base? (Select the correct answer)
A. Model 141
B. Model 143
Use the
C. Model 145 Hardware
Reference Guide
Handout

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 Retail system configuration

HP ElitePOS G1 Retail System

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 HP ElitePOS G1 configuration Customer
Facing
Display

Scanner USB Printer Use your

Handouts

Fingerprint Column
reader Printer

I/O
Connectivity
base

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40 points
Task 9: Connect the HP ElitePOS to the I/O connectivity base 2 min
Sequence the steps to the numbers.
4.Connect the USB Type-
2.Connect the USB Type-
1.Remove the cover on the 3. Secure the I/O C power cable from the
C power cable to the USB
I/O connectivity base connectivity base computer to the I/O
Type-C port on the stand
connectivity base

1 2 3 4

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10 points
Task 10: Configure the I/O connectivity base serial ports 2 min

If the serial port is configured as a powered port,

devices that support a powered serial interface do not
require an external power source.
[True of false]

TRUE

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10 points
Task 11: Configure the I/O connectivity base serial ports 2 min

What are three voltage settings for each serial port?

[Enter the 3 voltage settings]

0, 5, and 12 Volts

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40 points
Task 12: Identify the possible causes of the printer problems 3 min

Issue Possible Causes Possible solutions

1. Paper roll is empty 1. Load a new paper roll.

1. Green LED, quick steady flashing 2. Receipt cover is open 2. Close the cover
3. The knife is unable to return 3. Stop using the printer

2. Green LED, slow steady flashing Other problems may be indicated Stop using the printer

3. Printer beeps (two-tone—low Printer has been turned on and is ready

frequency, high frequency) No action is required
to operate

4. Printer beeps and flashes green

LED in various combinations These all indicate a serious condition Stop using the printer

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 Customer Facing Display (CFD) Setup Guide

Download the CFD

Setup Guide

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30 points
Task 13: Attach the Customer Facing Display (CFD) 1 min
Sequence the steps to the numbers.

CFD

Use the CFD

Setup Guide
3
1
3

1 = Route the CFD cable through the routing channel on the computer head unit
2 = Pull the cable all the way through the channel
3 = Slide the screw tabs on the CFD into the slots on the computer head unit

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 Fingerprint Reader (FPR) Setup Guide

Download the FPR

Setup Guide

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40 points
Task 14: Connect the Fingerprint reader to the I/O base 1 min

Sequence the steps to the numbers. Use the FPR Setup

Guide
2

3
Fingerprint reader 4
1

1= Connect the USB cable to the fingerprint reader

2= Route the cable under the routing clip on the fingerprint reader
3= Remove the mounting screw from the underside of the I/O connectivity base
4= Attach the bracket on the fingerprint reader assembly to the underside of the I/O connectivity base

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 Download Scanner
Scanner Setup Guide Setup Guide

Voyager Area-Imaging Scanner User Guide

Using the Scanner Guide

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10 points
Task 15: Connect the scanner to the I/O base 2 min

Select the correct port connection for the scanner.

Use the Scanner

Setup Guide

3
Scanner

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 Download the
HP ElitePOS Serial USB and Column Thermal Printers Guides handout

HP ElitePOS Serial USB Thermal Printer User Guide

Programming Guide HP ElitePOS Serial USB

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 USB Thermal Printer

1. Receipt cover
1
2. Status LED
3. Receipt paper
3
4. Paper feed button
5. Cash drawer port
6. Power connector
4 7. Serial port
2 5 6 7 8
8. USB port

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40 points
Task 16: Identify the printer error on startup diagnostics 2 min

Use the Thermal

Printer Guide
Match the error/failure to the blinks.

A. EEPROM failure = 3 blinks

B. Boot CRC error = 1 blink
C. Memory initialization failure = 4 blinks
D. RAM failure = 2 blinks

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 Software

HP ElitePOS G1 Retail System

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 Software

Supported OS
HP BIOSphere and
Pre-Installed OS (certified, not pre- Security Manageability
other BIOS Features
installed):
• Windows 10 • SuSE Linux • HP Client Security • HP Sure Start • HP Touch Point
Professional, 64-bit Enterprise Desktop • HP Device Access • Hardware Root of Manager
(Redstone) 12 SP2 Manager Trust • HP Image
• Windows 10 IoT • SLEPOS, SuSE • HP Security • Pre-Boot Touch Assistant
Enterprise for Linux Enterprise Manager • Absolute • HP System
Retail, 64-bit for Point of Service • Device Guard & Persistence Software Manager
(Redstone) Credential Guard • WoWLAN • HP SoftPAQ
• FreeDOS • TPM Download
Manager
• HP Power Saver
• Support for SCCM
and LANDesk

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10 points
Task 17 answer: Identify the operating system software 2 min

What operating systems are supported?

Select all that apply.
A. Windows 10 Professional, 64-bit
B. Windows 10 IoT Enterprise for Retail 64-bit
C. Windows 8, Professional, 64bit
D. Windows 7, Professional, 64 bit
E. SUSE Linux 12 SP2
F. SUSE Linux Enterprise Point of Service
G. FreeDOS

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 HP ElitePOS Touchpad AiO Software Download handout

Hardware Reference Guide

Getting Started Guide

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 Customer Support and Service

HP ElitePOS G1 Retail System

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 Customer Self Repair (CSR) and CSR Return Procedure

CLICK HERE TO BOOKMARK THIS WEBSITE

CLICK HERE TO BOOKMARK THIS WEBSITE

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 Customer Self Repair Services Media Library

CLICK HERE TO BOOKMARK THIS WEBSITE

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 Partner Services Media Library

CLICK HERE TO BOOKMARK THIS WEBSITE

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 Review

HP ElitePOS G1 14 inch Touch AiO Retail System

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 Congratulations on completing this course!
You should be able to:
• Describe the key product features of the HP ElitePOS G1 Retail System
• Identify the HP ElitePOS product and peripheral components
• Locate the configuration steps for the HP ElitePOS G1 Retail System and Peripherals.
• List the operating software options for the HP ElitePOS G1 Retail System
• Locate troubleshooting information for the HP ElitePOS G1 Retail System and peripherals

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 Thank you

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 Marketing slides

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 Next-Generation Retail All-in-One Platform

Built for Purpose Fully Modular Design: Companion Peripherals:

• Full Retail Connectivity • Traditional POS Setup • Receipt Printers
• Screen rotation for customer interaction • Clean-counter POS Setup • BarcodeFull
Scanner
Retail
• 14” wide aspect ratio display • Wall-mount Self-Service Stack
• Customer Displays
• Pole-mount Kiosk • Authentication Devices

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 Product Positioning

Value Configuration: Performance Configuration:

• Targeting Small Business (SMB)
• Notebook-leveraged, commercial display panel
• Intel Celeron processors
• Fixed-position stand
• Value hub – Retail Basic connectivity base
• Targeting Tier 1 “Technology Fashionistas”
• Long-life, high-brightness industrial display panel
• Intel Core i3 & Core i5 processors
• Swivel and Tilt stand, anodized aluminum
• High-performance hub – Retail Advanced
connectivity base

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 Positioning the HP Retail AiO Portfolio
Performance Series

HP ElitePOS G1 Retail Advanced HP RP7 Retail System HP RP9 G1 Retail System

• Innovative, Scalable Design • Versatile • Stylish and Slim-lined Wide-
• Long Lifecycle • Long Lifecycle Aspect
• High Performance • Retail Hardened • Long Lifecycle
• vPRO & HP Sure Start • Powerful • Retail Hardened
• High Performance
Value Series

HP ElitePOS G1 Retail Basic HP RP2 Retail System

• Innovative, Scalable Design • Entry-Level
• Long Lifecycle • Opening Price Point
• Opening Price Point • Affordable
• HP Sure Start • IP54 Rated

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 HP RP2 to HP ElitePOS G1 AiO Solution Transition
Reinventing the POS Experience

HP ElitePOS G1
Security AiO Retail Solution

1. HP BIOSphere with SureStart

2. TPM (Trusted Platform
Module)
Performance 3. HP Client Security
1. Kaby Lake U – Celeron with 4. Microsoft Device Guard
50% faster performance & Credential Guard
2. DDR4 RAM: lower power Support
5. Integrated SD Card
Design and better performance than
DDR3: Storage
1. Innovative AiO • 30% faster
powerin consumption
performance
2. Swivel & Tilt (Elite version only) savings
3. Detachable I/O Connectivity 3. M.2 Storage (PCIe Gen 3.0
Base with
4. 60% or 1” thinner display head NVME is 4x faster than SATA)
5. Overall smaller footprint
6. Direct bonding for brighter
display
HP RP2 7. Ecosystem of peripherals
Retail 8. Pre-Boot Touch
Solution
POS AiO Competitors

HP ElitePOS G1
Key Aures Technologies Aures Technologies FEC Square
AiO Posiflex Jiva XT Clover
Differentiators Yuno 151 Nino (J2, Model Gladius Smart 7435 Stand w/
"Value Series" 3815 Station
225) iPad Air 2
Street Price $900 $976 $1,008 $857 $1,004 $999 $700
Specialize Specialize Regionally
Brand Globally $10 Specialized $5 Specialized $5 $20 Specialized $5 ($10)
Known d "legacy" d "legacy" well-known
Intel Celeron Kaby Intel Intel D2550 D525
Processor Lake "U" Series Celeron-
J1900 2GHz $10 $10 1.86GH $20 1.8GH $20 AR $30 A8X $20
Celeron-
J1900 2GHz z Z M ARM
Thermals 2 Fans Fanless ($10) Fanless ($10) Fanless ($10) Fanless ($10)

4GB 4GB $5 4GB $5 4GB $5 2GB $20 2G $20 2G $20

RAM
DDR4 DDR3 DDR3 DDR3 DDR3 B B
128GB M.2 SDD 128GB 64GB $40 64GB $40 160 GB ($30) 16G $60 16G $60
HDD/SSD
SSD SSD SSD HDD B B
Display 14" Wide 15" Std 15" Std 14" 15" Std 11.6" $10 9.7" $15
Aspect Wide
Touch P-Capacitive P-Capacitive P- P- Resistiv $50 Capacitiv Capacitiv
Capacitive Capacitive e e e
OS Win 10 POSReady 7 POSReady 7 POSReady POSReady Androi iOS ($5)
IoT d 9
Ports: 3-
Retail Basic I/O Ports: 4- RJ50, 6-USB Ports: 4- RJ50, 4-USB Ports: 2- DB9, 1-RJ50,
Input/Output DB9, 1-
Connectivity: ports, 1-LAN, 1-mini-DP ports, 1-LAN, 1-DP 5-USB, 1-CD 4x 3x
RJ50, 7- $10 $10
USB, Serial, LAN, USB USB
USB, 1-CD,
Cash Drawer, USB-C 1-
LAN, Audio Audio
VGA ,
Contemporary, Industrial, Color White rotating base
Design & Dual-hinge, Large, Brushed aluminum,
customizable, utilitarian options, integrated I/O
Technology $10 $10 low profile, $10 industrial, $20 glossy white
flexible , plastic thin/light,
color options thick
configurations; HP look/feel moderate
BIOS with Sure Start convertibility bezels
Warranty 1 year, 3 year Depot ($25) 3 year, Depot ($25) 3 year, Depot ($25) 1 year 1 year 1 year
Onsite
Incl. Pin Pad,
Mini- Mini- Cash Drawer,
Other M.2 PCIe ($350)
WLAN WLAN PCIe PCIe Receipt Printer
WLAN WLAN

Adj. Price $900 $976 $1,043 $902 $1,094 $784 $810

HP ElitePOS G1 AiO Peripherals
Peripheral- Nantucket Unique AMO CTO DIB

Retail Basic I/O Connectivity Base (Aruba)   

Retail Advanced I/O Connectivity Base (Cayman)   

HP Top Mount 2 x 20 CFD   N/A

HP Serial & USB Thermal Receipt Printer  N/A N/A

HP Column Printer N/A  N/A

HP 2D Imaging Bar Code Scanner  N/A N/A

HP Biometric Finger Print Reader   

HP L8010t 10.1" Touch CFD (Revere)  N/A N/A

HP L8010 10.1" Non-Touch CFD (Attucks)  N/A N/A

Note: 10.1 CFDs (Touch and Non-Touch) and 2D Imaging Bar Code Scanner are not part of the Nantucket
POR

AMO = After Market Option

CTO = Configure to Order (at L-10
China) DIB = Drop in Box (at L-10
 HP ElitePOS G1 AiO Peripherals AMO Kits: Leveraged from CMIT
AMO Kits leveraged - CMIT AMO CTO DIB
4GB (1x4GB) 2400 DDR4 SODIMM (DDR4-2400)   N/A
8GB (1x8GB) 2400 DDR4 SODIMM (DDR4-2400)   N/A
SSD 128GB 2280 M2 SATA  N/A N/A
SSD 256GB 2280 M2 SATA  N/A N/A
SSD 128GB 2280 PCIe-3x4 NVMe (M.2)  N/A N/A
SSD 256GB 2280 PCIe-3x4 NVMe (M.2)  N/A N/A
HP USB Optical2.9M Mouse  N/A N/A
HP Wireless Premium Keyboard  N/A N/A
HP Type-C to DisplayPort Adapter  N/A N/A
HP Type-C to HDMIAdapter  N/A N/A
HP USB Hardened Mouse  N/A N/A
HP Promo USB Hardened Mouse  N/A N/A
HP USB Business Slim Keyboard  N/A N/A
HP USB to SerialPort Adapter (HP USB)   
HP Type-C to VGA Adapter  N/A N/A
HP USB 1000dpi Laser Mouse  N/A N/A
HP Keyed Cable Lock Kit  N/A N/A
AMO = After Market Option
Business PC Security Lock v2  N/A N/A
CTO = Configure to Order (at L-10
72 Business PC Security Lock Kensington  N/A N/A China)