Importance of values at workplace –The

case of a multinational IT organization

PRESENTED BY: GROUP-12

Anushka Saxena (413)
Mansi Sharma (460)
Rishab Roy Choudhry (421)
Mohd Aman Raza (409)
Parth Mishra (448)
ABSTRACT
This study aims to assess the role of values in a large organization. A literature review was
undertaken through which various themes were identified. A questionnaire was designed to
assess the various themes for the case of Tata Consultancy services a multinational IT
company. Five managers of TCS were interviewed. Insights were derived from the analysis of
the respondents

OBJECTIVES

Assess the role of values in an IT

organizations operations
 Significance of Values in Organizational

Dynamics
Values play a crucial role in shaping individuals' beliefs about
what is right, good, or desirable, influencing their attitudes and
behaviors in various contexts, including the workplace. The
intensity and alignment of personal values with those of the
organization are essential for coherence in attitudes and
behaviors among employees. This forms the basis for the
organization's culture and its impact on employee engagement
and organizational citizenship behavior (OCB).
 Literature Review: Organizational Dynamics
Organizational
Citizenship
Behavior (OCB) &
Employee
Engagement
Trust has a positive impact on
organizational Citizenship
behavior(OCB)
OCB has a positive impact on
employee engagement.
Trust organizational identification,
corporate ethical values, positive
impact on employee engagement and
organizational citizenship .
Srivastava, S., & Madan
Organizational Culture
& Commitment
Organizational culture that
allows for confrontation and
experimentation leads to
normative commitment
among the employees.
Age, autonomy, collaboration
and experimentation directly
linked to affective
communication
Neelam, N., Bhattacharya, S.,
Sinha, V., & Tanksale
Perceived
organizational fit ,
support and
commitment
Significant relationship
between person’s
organization fit and
commitment.
A person has a moderating
role on relationship between
perceived organizational
support and commitment.
Pattnaik, L., Mishra, S., &
Tripathy, S. K
Employee organization
fit impact on employee
retention accounting for
HR practices
Employee organization fit
mediates the impact of HR
practices on employee
retention.
Remuneration, training and
development, work-life
balance positive impact on
employee retention.
Presbitro, A., Rokas, B., & Chadee,
D
Corporate Social Organizational justice
Responsibility and
employee engagement

Employee CSR motivation has an The role of trust as a mediator in

impact on the relationship between relationship between
employee perception and CSR and organizational justice and work
work engagement . engagement
Employee perception of CSR and Procedural justice, interactional
autonomy and engaging in CSR has justice has a positive impact on
positive impact on work work engagement with trust
engagement. having impacting the relationship.
Agarwal, U. A. (2014)
Rupp, D. E., Shao, R., Skarlicki, D. P., Paddock, E. L.,
Kim, T.-Y., & Nasidic
Methodology: Research Approach
Data Collection
1
Interviewed with 5 managers from TCS as a primary
data collection method.

2 Questionnaire Development
Designed a set of questions based on themes identified in the literature
review to gather insights into organizational dynamics.

3 Data Analysis
Analyzed their responses to derive insights such as citizenship
behavior, employee trust and engagement.
Insights into Tata Consultancy Services
(TCS)
Global Presence Financial Performance
TCS operates in 46 countries and boasts a TCS witnessed a 16.3% YoY increase in
vast workforce of over 616,000 annual turnover in FY 2023, attaining 2.25
employees. trillion INR.

Industry Verticals
TCS offers services ranging from IT solutions to consulting and business process
transformation.
 Questionnaire Design: Collecting Insights

Employee Engagement and OCB Relationship

Organizational culture and person organization fit

Employee wellbeing and support
Organizational justice and
work engagement
Corporate Social Responsibility (CSR) and Work Engagement
Analysis of Organizational Dynamics

Positive Relationship Between Employee Engagement and OCB-

Role of Trust
Highlighting the correlation between employee engagement and OCB for
organizational success.Trust and organization perception have positive influence
towards organization.
Challenges in Promoting OCB
Identifying and addressing obstacles to promoting OCB, ensuring a conducive work
environment, Lateral hierarchy.
Key Focus Areas at TCS

Employee Well-being Corporate Social Responsibility (CSR)

Efforts and initiatives focused on promoting the well-
being of TCS employees. Integration of CSR activities and initiatives to drive a
positive impact.
 Organizational Dynamics Conclusion: TCS
Case Study

The detailed analysis of Tata Consultancy Services' organizational dynamics showcases a well-rounded and thoughtful
approach to promoting employee engagement, values, and social responsibility. The company places a strong emphasis
on employee well-being, organizational justice, and CSR, while acknowledging potential challenges and demonstrating a
commitment to strategic management.
THANKYOU