CONCPTS AN PROBIMS IN

COMM\NICATION
MANAGRIAI COMM\NICATION
COCIITS & I!OI!IMS OI COMM!ICATIO :
o fwo orson or cuIfuros nro snmo. Thus, rosuIfIng In
dIfforonco In fhoIr nffIfudo, sfyIo, fhInkIng, ofhIcs ofc.
Thoso dIfforoncos cronfo nnd cnuso robIoms In convoyIng
Infondod mossngo.
IrobIoms wIfh communIcnfIon nro moro IIkoIy fo occur
whon fho communIcnfor`s fIIfors nro shnrIy dIfforonf.
Tho mossngo sondor`s monnIngs & fho rocoIvors rosonso
nro nffocfod by numorous fncfors, such ns
ConvonfIons of monnIng
IorcofIon of ronIIfy
VnIuos, nffIfudos & ofIons
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COMM!ICATIO I!OI!IM I
COVITIOS OI MIAIC
Tho fundnmonfnI rIncIIo of communIcnfIon Is fhnf
fho symboIs fho sondor usos fo communIcnfo
mossngos musf hnvo ossonfInIIy fho snmo monnIng
bofh fho sondor`s & rocoIvors mInds.
Ono cnn`f nssumo fhnf fho mossngo In onos mInd wIII
bo orfocfIy frnnsmIffod fo rocoIvor
OnIy fhrough common oxorIonco Is n connocfIon
mndo bofwoon fho symboI or word nffnchod fo your
nnd fho orson you nro roInfod fo.
Ig. Thoro nro corfnIn ncronyms fhnf nro undorsfood In
common IngIIsh such ns loeer(ligl/ onplifico/ion I,
e/inulo/eJ enieeion of roJio/ion). Wlereoe ocron,ne
li/e IIIO nnd !IIO nro nof undorsfood by ooIo
who nro nof nccounfs.
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COMM!ICATIO I!OI!IM I
COVITIO OI MIAIC :
SomnnfIcs I.o. fho monnIng of words, nro consfrucfod wIfhIn
onch orson`s oxorIonco of ronIIfy.
Ifforonf word InforrofnfIons nro osocInIIy In
MIs-communIcuted InstvuctIons.
In veuctIons to denotutIons & connotutIon
MIscommunIcnfod InsfrucfIons :
O MIscommunIcnfIons occurs whon fho sondor & rocoIvor hnvo
dIfforonf monnIngs for fho symboIs usod.
O CorfnIn IngIIsh words hnvo sovornI dIcfIonnry monnIngs. In n
dIcfIonnry fho word run hns ?l monnIngs ns n vorb, 35 ns
noun nnd 4 ns ndjocfIvo.
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!oncfIon fownrds onofnfIons, ConnofnfIons:
O onofnfIon: IcfIonnry monnIng of word
O ConnofnfIon: Tho omofIonnI ImIIcnfIon nnd
nssocInfIon fhnf word mny cnrry
O Ior oxnmIo : one, ouee, Villo, Co//oge
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COMM!ICATIO I!OI!IM I
COVITIO OI MIAIC :
COMM!ICATIO I!OI!IM I
II!CIITIO OI !IA!ITY
ComIox, InfInIfo, nnd confInuousIy chnngIng
worId rovIdos n socInI ronIIfy fo onch
IndIvIdunI.
Inch onos monfnI fIIfor Is unIquo nnd mnkos
vnrIous nbsfrncfIons, Inforoncos, nnd ovnIunfIons
of fho worId nround us.
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COMM!ICATIO I!OI!IM I
II!CIITIO OI !IA!ITY
AbsfrncfIng:
O IocusIng on somo dofnIIs nnd omIffIng ofhors
O ocossnry, dosIrnbIo nbsfrncf: You nro IImIfod by
fImo nIwnys, honco noods fo soIocf fho fncfs fhnf nro
orfInonf fo nccomIIsh your uroso
O Ofhors mny nof bo nbsfrncfIng fho fncfs ns you do,
honco Ionds fo mIscommunIcnfIon
SInnfod Sfnfomonfs:
O Tho Inngungo you uso, fho fyo of InformnfIon you
IncIudo nnd oxcIudo cnn rosuIf In sInnfIng, rovonIIng
your own bInsos.
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COMM!ICATIO I!OI!IM I
II!CIITIO OI !IA!ITY
InforrIng : Inforoncos nro concIusIon drnwn from
ovIdonco.
Wo mnko nssumfIons nnd drnw concIusIons
ovon fhough wo nro nof nbIo fo ImmodInfoIy
vorIfy fho ovIdonco.
Somo Inforoncos nro bofh nocossnry nnd
dosIrnbIo; ofhors nro rIsky , ovon dnngorous.
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InforrIng:
O ocossnry, osIrnbIo Inforoncos:
Somo of fho oxnmIos of fnIrIy roIInbIo Inforoncos
Wlen ue lonJ o/ o foreign oirpor/, ue oeeune ue uill Ie
/reo/eJ loepi/oIl,.
Wlen ue eenJ o fox, ue oeeune /lo/ i/ uill reocl /o
in/enJeJ receiter.
O !Isks of Inforoncos:
Whon fho nssumfIons mndo nro wrong nnd cnn Iond
fownrds n fnIIuro of busInoss, or fownrds wrong
dIrocfIons or sImIy rosuIfs In undosIrod ncfIons.
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COMM!ICATIO I!OI!IM I
II!CIITIO OI !IA!ITY
A rocoIvor`s nffIfudo fownrds n mossngo cnn
doformIno whofhor If Is nccofod, rojocfod,
dIsforfod, or nvoIdod.
IooIo roncf fnvornbIo whon fho mossngo fhoy
rocoIvo ngroos wIfh fhoIr vIows fownrd fho
InformnfIon, fho fncf nnd fho sondor.
!ndosIrod roncfIons cnn bo gonornfod duo fo
unfnvornbIo InformnfIon, Inndoqunfo or Incorrocf
InformnfIon, cIosod mInds (!IgId vIows on corfnIn
subjocf), ofc.
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COMM!ICATIO I!OI!IM I
VA!!IS, ATTIT!I A OIIIOS