ntroduction to Hospitality, Fourth Edition

John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Chopfer Z
Coreers in HospifoIify
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
1fer Peoding ond Sfudying This
Chopfer, You ShouId 8e -Ie fo:
now some o1 fhe possi-Ie coreer pofhs ovoiIo-Ie
in fhe hospifoIify indusfry
Esfo-Iish coreer gooIs
ssess your own sfrengfhs ond weoknesses
Descri-e some o1 fhe pofenfioI coreers in fhe
hospifoIify ond fourism indusfry
Discuss ospecfs o1 pro1essionoIism
Wrife o resume
Prepore 1or on inferview
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Whof Is o Coreer Pofh7
Cureer progression
uvuiIubIe in euch segment
Progression vuries
Cross-truining is criticuI
Advuncement must be
timeIy to mutch empIoyee
deveIopment
Cureer gouIs
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Is fhe HospifoIify Indusfry
Pighf 1or You7
8osed on quoIify o1 service
PersonoI quoIifies needed:
Honesfy
WiIIingness fo work hord
Teom pIoyer
WiIIingness fo work Iong hours
-iIify fo deoI wifh sfress
0ood decision-moking skiIIs
0ood communicofion skiIIs
Dedicofed fo excepfionoI service
Desire fo exceed guesf expecfofions
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Whof Do Pecruifers Look
1or7
Service-orienfofion
SoIid work experience
InvoIvemenf in on-compus ond
pro1essionoI orgoni;ofions
Posifive oufIook
0ood 0P
Inifiofive
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
SeI1-ossessmenf
PersonoI SWOT onoIysis
Pinpoinf sfrengfhs fo moximi;e
Pinpoinf weoknesses fo minimi;e
Pinpoinf opporfunifies fo use fo your
odvonfoge
Pinpoinf fhreofs fo neufroIi;e
www.queendom.com
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Pro1essionoIism ond
Efiqueffe
Componies expecfofions vory -uf musf -e mef
Dress/offire
Efiqueffe is how we -ehove ond moke ofhers
1eeI com1orfo-Ie
Firsf impressions ore crificoI
To-Ie monners
Treof ofhers wifh dignify ond respecf
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Pro1essionoI Orgoni;ofions ond
ssociofions
'isif fhe 1oIIowing orgoni;ofions we-sifes
1or more in1ormofion:
The InfernofionoI CounciI on HospifoIify Educofion
MofionoI Pesfouronf ssociofion
mericon HofeI ond Lodging ssociofion
InfernofionoI SpecioI Evenfs Sociefy
Pro1essionoI Convenfion Monogemenf ssociofion
MofionoI Sociefy o1 Minorifies in HospifoIify
HofeI SoIes ond Morkefing InfernofionoI
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Efhics
Sef o1 moroI principIes ond voIues fhof peopIe use
fo moke decisions o-ouf righf ond wrong
8osic common voIues
Infegrify
Pespecf 1or humon Ii1e
SeI1-confroI
Honesfy
Couroge
0oIden ruIe
Peosono-Ie person sfondord
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
SocioI Pesponsi-iIify o1
8usiness
Issues incIude:
Trufh in menu
Mufrifion ond
o-esify
fkins dief
PecycIing
PonoId McDonoId
House
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in TroveI ond
Tourism
ir
Seo
PoiI
ufo
ffrocfions
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in Pesfouronfs
Pesfouronf indusfry empIoys over IZ
miIIion peopIe
Monogemenf posifions
Owner
Presidenf/'ice presidenf
0eneroI monoger
Pesfouronf monoger
8or monoger
ifchen monoger
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Figure Z-I
Coreer Pofh in fhe Pesfouronf Indusfry
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in Monoged Services
Zb -iIIion indusfry
Provider/cIienf reIofionship
Foodservice operofion is o supporf
service, nof fhe primory operofion
8ofch cooking is fhe norm
Monogers hove exponded
responsi-iIifies
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in Lodging
.b miIIion hofeI rooms in Morfh merico
Monogemenf posifions
Monogemenf froinee
0eneroI monoger
Pooms monoger
Direcfor o1 Morkefing ond SoIes
Direcfor o1 Humon Pesources
Direcfor o1 Finonce
For more in1ormofion o-ouf coreers in Iodging
visif www.coreers.hyoff.com
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in CIu- Monogemenf
CIu- Monogers o1 merico ssociofion
Cusfomer is poying 1or o mem-ership fhof incIudes o
voriefy o1 services 1rom goI1 fo 1ine dining
voiIo-iIify o1 o coreer pofh is confingenf on fhe
empIoyee ond fhe opporfunifies
Posifions
0eneroI monoger
8onquef monoger
ifchen monoger
8or monoger
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in Convenfions ond
Exposifions
Convenfion pIonners
Convenfion monogers
Pesponsi-iIifies incIude
Sfo11ing
SoIes
Pegisfrofion
Morkefing
Ofher
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in Meefing PIonning, Evenf
Monogemenf ond Cofering
Meefing PIonning
Evenf pIonner
Meefing monoger
Con1erence coordinofor
Convenfion pIonning
Evenf Monogemenf
Weddings
Porfies
Corporofe evenfs
8or mif;vohs
Cofering
enfrepreneurioI
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Figure Z-I0
Coreer Pofh os o Cofering Monoger
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in Pecreofion ond
Leisure
Orgoni;ing recreofionoI
ocfivifies
ero-ics
rfs ond cro1fs
LiffIe Leogue -ose-oII
Tennis
'orious comps
Sfofe ond IocoI PPT
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in musemenf ond
Theme Porks
b0,000 workers empIoyed
Designers ond orfisfs
Inspecfors ond repoirers
Scienfisfs
Humon resource personneI
Pu-Iic reIofions personneI
Food ond -everoge
personneI
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Figure Z-IZ
Coreer Pofh in fhe Theme Pork Indusfry
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in 0oming
II sfofes hove commercioI cosino gom-Iing
Z9 sfofes oufhori;e Mofive mericon
cosino sfyIe gom-Iing
Posifions incIude
DeoIer
SIof offendonf
Morkefing direcfor
Cosino surveiIIonce
0eneroI monoger
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Coreers in IIied reos
SuppIiers
Food ond -everoge
Furnifure
Furnishing ond equipmenf
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Infernships, Menforing, ond
Shodowing
Infernships
Supervised procficoI froining
Menforing
Someone ossigned fo show you fhe ropes
Shodowing
0oin 1omiIiorify wifh o porficuIor jo- or
jo-s
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Pesumes
0ood resume is o musf
ShouId incIude:
Heoding wifh confocf in1ormofion
Coreer o-jecfive
Coreer experience
ccompIishmenfs
Educofion
Pe1erences
Cover Ieffer
codemic record
ExfrocurricuIor ocfivifies
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
How fo Inferview
Mofch yourseI1 fo fhe
jo-
Mofch knowIedge,
skiIIs ond o-iIifies fo
posfed posifion
Prepore
Do your homework on
compony
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
How fo Inferview (Confinued)
8e reody fo osk quesfions
Dress 1or fhe jo- you wonf
rrive eorIy
8e poIife
Send o fhonk you nofe
ntroduction to Hospitality, Fourth Edition
John Walker
2006 Pearson Education, nc.
Pearson Prentice Hall
Upper Saddle River, NJ 07458
Trends
On-compus recruifing
Cuffing cosf on froining
b0-hr workweek fo minimi;e -urnouf
Pro1essionoIism
EfhicoI sfondords