!NTERPERSONAL SK!

LLS
2
InterpersonaI SkiIIs/
FaciIitation SkiIIs
listening
questioning
language &
communication
using
feedback
conflict handling
3
SS%IAL IP COMP%CIS
Self awareness
Control
Motivation
Acknowledging the interests of
subordinates
Communication skills
4
'LOPI IP SkiIIs
Developing Assertiveness
Accepting Responsibility
Managing Conflicts
Avoiding
Accommodating
Competing/Forcing
Collaborating
Compromising
5
Life Positions
l'r 0K l'r 0K
You're rol 0K You're 0K
l'r rol 0K l'r rol 0K
You're rol 0K You're 0K
A
l
l
|
l
u
d
e

l
o
W
a
r
d

0
r
e
s
e
|
l
All|lude loWard 0lrers
Negat|ve Pos|t|ve
Pos|t|ve
Negat|ve
6
Management ConfIict StyIes
ssert|ve
behav|or
ggress|ve
behav|or
..ommodat|ng
sty|e
6o||aborat|ng
sty|e
6omprom|s|ng
sty|e
vo|d|ng
sty|e
For.|ng
sty|e
Pass|ve
behav|or
h|gh .on.ern
for others'
needs
Low .on.ern
for others'
needs
h|gh .on.ern
for own
needs
|'m
not 0K -
You're 0K
|'m 0K -
You're 0K
|'m
not 0K -
You're not 0K
|'m 0K -
You're not 0K
7
Factors Hampering InterpersonaI
Interactions
Poor Listening
Emotional Arousal
Lack of Time
Differences in objective
ric Berne and %ransactionaI AnaIysis
%ransactionaI AnaIysis
A unified system of individual and
social psychiatry
Focuses on the individual but also
one's relationship to others
A model for explaining why and how:
People think like they do
People act like they do
People interact/communicate with
others
9
ric Berne and %ransactionaI AnaIysis
%ransactionaI AnaIysis
People have three ego states: parent, adult, child
Parent: when a person thinks, feels & behaves
in ways copied from his/her parents
ChiId: thinking, feeling, behaving as one did
as a child
AduIt: thoughts, feelings, or behaviors that are
a direct result of current happenings
Key point: people shift in & out of these states
10
%he %hree go States
Parent- "Do as do
Child- "What shall do?
Adult- " will be frank with you
Biological conditions are irrelevant to these ego
states.
We shiIt Irom one ego state to another in
transactions.
Parent- "Why don't you prepare a time-table?
Child- "What is the point when one cannot
follow it? Becomes an Adult.
11
go Portraits
People have favorite, preferred ego state, depicted by
larger circle in a diagram
Parent Adult Child
P
A
C
P
A
C
P
A
C
12
ric Berne and %ransactionaI AnaIysis
Transactional Analysis further development
Parent & child ego states subdivided
Parent state: controlling or nurturing
Child state: free child (FC) or adapted
child (AC)
AC a person conforms & adapts to
demands of others
FC a person acts & feels like an
uninhibited & unsocialized child
Adult state: current self
13
%ransactionaI AnaIysis
Transactional analysis (TA): a method of understanding
behavior in interpersonal dynamics.
The three ego states
Parent
Critical parent
Sympathetic/nurturing parent
Child
Natural child (affectionate playful)
Adapted child
Adult
The three types of transactions
Complementary
Crossed
Ulterior
14
%ypes of %ransactions
Complementary Transactions: Appropriate and
Expected Transactions indicating healthy human
relationships.
Communication takes place when transactions are
complementary. A stimulus invites a response; this
response becomes a stimulus inviting further
response and so on.
15
%ransactionaI AnaIysis %ypes (I)
Complementary transaction
Supervisor Employee
P
6

P
6

16
ric Berne and %ransactionaI AnaIysis
Transactional Analysis occurs when the ego states
of 2 people interacting is assessed
CompIimentary interaction:
one person in a nurturing parent ego state
other person in their adaptive child ego
state
17
ric Berne and %ransactionaI AnaIysis
For a leader-follower, the following complementary
transactions could occur:
18
%ransactionaI AnaIysis %ypes (II)
Crossed transaction
Supervisor Employee
P
6

P
6

19
%ypes of %ransactions
Crossed Transaction: This causes most difficulties in
social situations.
"May be, you should improve your study habits.
"You always find fault with me whatever do Parent-
Child interaction.
20
ric Berne and %ransactionaI AnaIysis
Transactional Analysis occurs when the ego states of 2
people interacting is assessed, cont'd.
Crossed transaction:
A leader in the adult ego state deals with
A subordinate who responds from their free child
ego state with somewhat negative, rejecting input
from the leader
21
ric Berne and %ransactionaI AnaIysis
For a leader-follower, there are a number of possible
crossed transactions:
22
%ransactionaI AnaIysis %ypes (III)
Ulterior transaction
Supervisor Employee
Supervisor Employee
P
6

P
6

P
6

P
6