Rethink the Future
Process Mapping
Worksheet Template
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PROCESS MAPPING EXERCISES
Exercise 1 – Map your Process
Take an important process that you or your team own, and that is done on a regular basis. Use the various symbols to map
out the process. Then, if you have data, note how long each step takes on the process map. The next step is to identify
where there are issues or bottlenecks and then create ideas on how to improve the entire process.
Exercise 2 – Create a Standard Operating Procedure
Once you’ve mapped out the process, codify it by writing a Standard Operating Procedure (SOP). Identify the outputs, the
stakeholders, the inputs, and then document the various steps of the process, and also the service levels (how long it
should take, the quality level, etc.) Have someone else read it and try to replicate the process to ensure that anyone, with
the right skill level, can execute the process.
PROCESS MAPPING ICONS
Start / Finish Task / Online
Activity Activity Connectors
Data Input / Sub-Process
Output Delay Stored Data
Manual Input Manual Manual
Task Filing Document
Electronic Online Process
Storage Activity Connector Preparation
PROCESS MAP EXAMPLE – HIRING INTERVIEW PROCESS
A PROCESS MAP
Start / Finish Task /
Input / Output Activity Decision Flow
Hiring Interview Process
NO
Inform
Applicants
Review & NO
START Interview Inform END
Score
Resumes ? Applicants Rejection
Resumes
Schedule Interview
Offer?
Interview & Score
YES
END
Negotiate
YES Offer Letter
PROCESS MAP EXAMPLE – HIRING INTERVIEW PROCESS W/ SWIM LANES
HIRING INTERVIEW PROCESS WITH SWIM LANES
HUMAN RESOURCES
NO NO
RESPONSIBLE Inform Inform END
Applicants Applicants Rejection
START YES END
Schedule
Resumes Offer Letter
Interview
Review &
Interview Interview
Score Offer?
? & Score
Resumes
FUNCTIONAL TEAM Congratulate
IS RESPONSIBLE YES & Negotiate
