U.S.

General Services Administration E-Gov Travel Service 2 (ETS2) Pre-Solicitation Conference, May 12, 2010

Federal Acquisition Service

Federal Acquisition Service

Today’s Agenda
Welcome to the E-Gov Travel Service 2 (ETS2) PreSolicitation Conference While you are waiting, please make sure you register in the lobby. We will begin shortly. In the meantime, please fill out the 3X5 note cards with your questions regarding ETS2. Include the section and paragraph number you have a question on.

Welcome and Introduction Tim Burke, Director FAS Office of Travel and Transportation Services Meeting Format and Overview of ETS2

1:00 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Overview of the Draft RFP Jeffrey Meyers, Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session

1:15 pm

1:45 pm

2:15 pm 2:30 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Closing Remarks

4:00 pm

2

GSA 3 . and transparent government for the American people. Martha Johnson Administrator. sustainable.Federal Acquisition Service GSA Mission Statement “GSA’s mission is to use expertise to provide innovative solutions for our customers in support of their missions and by so doing foster an effective.

and results in superior customer satisfaction. Developed in 2002: A unified. high-quality travel service that enables the missions of our Federal agency customers and creates transparency for proficient travel management that ensures cost effective spending on official Federal travel. simplified service that delivers a cost-effective travel experience.Federal Acquisition Service Vision for the E-Gov Travel Service Modernized Revision (under review): An innovative. supports management excellence. 4 .

Federal Acquisition Service Government-wide Objectives  ETS2 serves as the foundation for achieving the Federal goals government-wide travel management  ETS2 will extend and expand upon savings achieved in ETS1  ETS2 expects to consolidate the number service providers lower the government’s cost  ETS2 expects to extend the potential period of performance to 15 years to improve sustainability for Federal agencies  ETS2 will foster a collaborative shared services solution that optimizes delivery travel services to their customer community including utilization of the government’s travel programs and service providers 5 .

Federal Acquisition Service Welcome and Introduction Tim Burke. Director FAS Office of Travel and Transportation Services 1:00 pm Meeting Format And Overview of ETS2 Meeting Format and Overview of ETS2 Frank Robinson. Acting Director. Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session 1:15 pm 1:45 pm 2:15 pm 2:30 pm Frank Robinson. Center for Travel Management E-Gov Travel Service 2 (ETS2) Overview of the Draft RFP Jeffrey Meyers. Acting Director. Center for Travel Management E-Gov Travel Service 2 (ETS2) Closing Remarks 4:00 pm 6 .

all timelines are notional and requirements are draft 7 . and Gain Industry Feedback  Protocol:  In order to ensure accuracy. we request all questions be submitted on note cards  Attendee list and answers to written questions from this conference will be distributed via FedBizOpps  Government is still in market research. comments are not binding on industry or on the government  Comments to draft RFP due May 26th  Until final RFP is issued.Federal Acquisition Service Purpose and Protocol for the Pre-Solicitation Conference  Purpose:  To Provide Transparency and Clarity into the Acquisition Process and Timeline.

Federal Acquisition Service Notional Timeline ETS1 Period of Performance FY10 Q1 FY10 Q2 FY10 Q3 FY10 Q4 FY11 Q1 FY11 Q2 FY11 Q3 FY11 Q4 FY12 Q1 FY12 Q2 FY12 Q3 FY12 Q4 FY13 Q1 FY13 Q2 FY13 Q3 FY13 Q4 FY14 Q1 Final Option Period Renewals Final ETS1 Task Order ETS1 Contract Expiration Final RFP Draft RFP Acquisition Planning Offers Due ETS2 Award Evaluation of Offers Migration Pre-Planning Agency Migration to ETS2 • • • • Migration Planning Task Order Competition Implementation/Interface Training Pre Solicitation Conference .

transaction and aging reports to customer agencies. and expanded vendor documentation deliverables in response to ETS1 lessons learned Security: Enhanced data encryption (transmission and data at rest). authorization. intuitiveness. messaging. government rental car program.Federal Acquisition Service ETS2 Operational Improvements  Usability: Improved navigation. data separation. Government MIS vendor provides travel management reports Master Contract: Period of performance increased to 15 years. technological refreshment. testing of the Contingency Plan/COOP/Incident Response Plan. reservation and vouchering processes       9 . matrix displays of inventory. help aids and travel process location Vendor Management: Requires best practice release management. and positioning ETS2 for mobile device usage Travel Process Functionality: Incorporated agency requirements and the results of market research into the travel planning. data access restrictions. FedRooms® and emerging lodging programs for extended stay Information Management and Reporting: ETS2 vendors provide operational. billing. and incorporation of future industry travel enhancements/capabilities Travel Programs: Includes City Pair Program (CPP) with Lowest Logical Airfare display. added a QASP. improved Price/Cost Model by using separately priced CLINs to address agency-specific requirements. expanded use of SLA incentives/disincentives.

Federal Acquisition Service Emerging Requirements  Security governance and requirements  FedRAMP initiative under review  Agency Business System data integration requirements based on emerging standards  Potential additional requirements reflecting technological advances and draft RFP comments relating to:      Mobile Devices Web Booking Capabilities Usability Capturing Ancillary Fees Promotion of Green Travel 10 .

Acting Director. Acting Director. Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session 1:15 pm 1:45 pm 2:15 pm 2:30 pm Frank Robinson. Center for Travel Management E-Gov Travel Service 2 (ETS2) Closing Remarks 4:00 pm 11 . Director FAS Office of Travel and Transportation Services Meeting Format and Overview of ETS2 1:00 pm Frank Robinson.Federal Acquisition Service Overview of the Draft RFP Welcome and Introduction Tim Burke. Center for Travel Management E-Gov Travel Service 2 (ETS2) Overview of the Draft RFP Jeffrey Meyers.

SLAs.Federal Acquisition Service Sections of the Draft RFP  Section B – Pricing and CLINs  Section C – Statement of Objectives  Section D – Clauses. and Deliverables  Section E – Instructions to Offerors  Section F – Evaluation Criteria 12 .

. VIP services. on-site reservation services.g.Federal Acquisition Service Section B – Pricing and CLINs  What is the critical goal of GSA in this section?  Allow for price analysis  Single and dual award pricing  How is this section different than ETS1?  New CLIN Structures for ETS2 – Large & Small Business TMCs – Some services are mandatory but separately priced (e. JFTR) 13 .

Federal Acquisition Service Section C – Statement Of Objectives  What is the critical goal of GSA in this section?  Provides mandatory and objective requirements for ETS2  How is this section different than ETS1?      Usability Data management Travel consulting and travel management support Continuous improvement through technology refresh Industry best practices. e..g. CMMI. IEEE  Automated mid-office quality control 14 . Travel Service Delivery.

Software Development Plan 15 . e. SLAs and Deliverables  What is the critical goal of GSA in this section?  Provides Terms and Conditions  Provides Service Level Agreements (SLAs) & Deliverables  How is this section different than ETS1?  Single Award or Dual Award  SLAs are: – SLA 1 .g.Federal Acquisition Service Section D – Clauses.Customer Satisfaction – SLA 2 .Service Performance – SLA 5 .Small Business TMC Subcontracting – SLA 4 .Data Transfer – Exchange of ETS2 Standard Data Elements  Additional vendor deliverables.Online Domestic Travel Reservation Performance – SLA 3 .

IV&V will be performed as one of the evaluation criteria 16 .Federal Acquisition Service Section E – Instructions to Offerors  What is the critical goal of GSA in this section?  Provides instructions on how to submit the offers  How is this section different than ETS1?  GSA may award without discussions – If discussions are not held. IV&V may be conducted on presumptive awardees  If GSA opts to open discussions.

IV&V will be performed as one of the evaluation criteria 17 . IV&V may be conducted on presumptive awardees  If GSA opts to open discussions.Federal Acquisition Service Section F – Evaluation Criteria  What is the critical goal of GSA in this section?  Informs offerors of evaluation criteria and method of award  How is this section different than ETS1?  GSA may award without discussions – If discussions are not held.

2.  Section C: Attachment 1: Agency Profiles. “The full capability of the ETS2 may be tested. Live Demonstration (pg 17 of 42): The wording.” will be replaced with specific functionality comprising the Live Demonstrations.2 Vol 2.  Section C: C. Travel process order of precedent (Reservation before Authorization) is emerging as a Federal agency preference.4. 18 .6. including 508 accessibility capabilities. Tab 6. Booking and Expense Flow Diagram. Some profile data was populated incorrectly.2 Travel Process Workflow and Attachment 2: ETS2 Authorization.Federal Acquisition Service Clarifications and Corrections to the RFP  Section E: E.Technical.3.

Center for Travel Management E-Gov Travel Service 2 (ETS2) Overview of the Draft RFP Jeffrey Meyers. Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session 1:15 pm 1:45 pm 2:15 pm 2:30 pm Frank Robinson.Federal Acquisition Service Break Welcome and Introduction Tim Burke. Center for Travel Management E-Gov Travel Service 2 (ETS2) Closing Remarks 4:00 pm 19 . Acting Director. Director FAS Office of Travel and Transportation Services Meeting Format and Overview of ETS2 1:00 pm Frank Robinson. Acting Director.

Federal Acquisition Service Q&A Session Welcome and Introduction Tim Burke. Acting Director. Center for Travel Management E-Gov Travel Service 2 (ETS2) Overview of the Draft RFP Jeffrey Meyers. Director FAS Office of Travel and Transportation Services Meeting Format and Overview of ETS2 1:00 pm Frank Robinson. Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session 1:15 pm 1:45 pm 2:15 pm 2:30 pm Frank Robinson. Center for Travel Management E-Gov Travel Service 2 (ETS2) Closing Remarks 4:00 pm 20 . Acting Director.

Acting Director.Federal Acquisition Service Closing Remarks Welcome and Introduction Tim Burke. Acting Director. Director FAS Office of Travel and Transportation Services Meeting Format and Overview of ETS2 1:00 pm Frank Robinson. Center for Travel Management E-Gov Travel Service 2 (ETS2) Closing Remarks 4:00 pm 21 . Center for Travel Management E-Gov Travel Service 2 (ETS2) Overview of the Draft RFP Jeffrey Meyers. Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session 1:15 pm 1:45 pm 2:15 pm 2:30 pm Frank Robinson.

gov .Federal Acquisition Service ets2@gsa.

41$39880...7/  489880..943  31472841107478410.943.:88438 ' '-0 50714720/.0..:88438 1/8.79.90/435708:259.943.9890.3%$  $2.:88438.4.7/94:9/8..:.843041900.43/:.-0 ...7907.6:8943$07.943 ..0/07.7907.  .0 $0...943/11070399.9437907.3/2094/ 41.7/008  1$4598944503/8..:.703490/ ' '2.:.  .

.3.943 802073..!74108 $42057410/.4770.08847/0741570.943 443.0/039 #0807.- .0 0243897..3/4770.94399.1...8545:.03.94389490#!  $0.943   %7..00243897...90/3.943-01470 :947..0/07.2  %7.8.5.0/07.-908 -0 705.42578390.-94190%$2.:/3 .088-9.9438  $0.0 .3/99..7.9.71.0574.57010703. ...943.3/503804.0884714..203903. -090890/ 3.0!74.6:8943$07.2039 %$:947.1:3..9438.943   '4 %0..5.9.0/9850. %.9   .0  $0.943 541 %047/3  %01:.

3.9370.9370.0$07.3. 0.943 %2:70 70..0 %$ .78  52 52 52 52  52  52  .9.%7..041%7.0.0/07..0$07.07..943$07.19#! 011700078 4397.041%$ 7.0 70.%7.0 %$ 70.07  4..3#4-3843 .07..0 .%7.3/ ..0 .041907..0 %$ 483#02.420. " $08843 7.947 03907147%7.93 11.08 0093472.6:8943$07.3#4-3843 ..02039  4.385479..02039  4.3/%7.3/3974/:...0$07.947 $ 11..947 03907147%7.

93 11.041%$ 7.0 %$ .3.%7.0 .0$07.947 $ 11. " $08843 7.08 0093472..3..07  4.041%7.0 " $08843 0.19#! 011700078 4397...3/3974/:.0 %$ 70.3/ .0/07.%7.3#4-3843 .947 03907147%7..943 %2:70 70.3/%7..3#4-3843 .9370..0 .%7.07..0 %$ 483#02.385479.6:8943$07.943$07..0$07.78  52 52 52 52  52  52  .9.041907.0$07.420.947 03907147%7...02039  4.07.9370...02039  4.0.

0 %$ ...0 %$ 70..19#! 011700078 4397.07  4.6:8943$07.78 0.07.3/%7.%7.78  52 52 52 52  52  52  .0$07.3.3..041907.08 0093472.%7.943$07.0$07.3/ .420.02039  4.0.0 .0 %$ 483#02.947 $ 11.3#4-3843 .9370.041%7..9. " $08843 7.947 03907147%7.0/07.9370.943 %2:70 70..02039  4..%7.3/3974/:..041%$ 7.0 483#02.93 11..0 .385479..0$07.947 03907147%7.07....3#4-3843 .

6:8943$07..0/07. 4..0 0988. .