U.S.

General Services Administration E-Gov Travel Service 2 (ETS2) Pre-Solicitation Conference, May 12, 2010

Federal Acquisition Service

Federal Acquisition Service

Todays Agenda
Welcome to the E-Gov Travel Service 2 (ETS2) PreSolicitation Conference While you are waiting, please make sure you register in the lobby. We will begin shortly. In the meantime, please fill out the 3X5 note cards with your questions regarding ETS2. Include the section and paragraph number you have a question on.

Welcome and Introduction Tim Burke, Director FAS Office of Travel and Transportation Services Meeting Format and Overview of ETS2

1:00 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Overview of the Draft RFP Jeffrey Meyers, Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session

1:15 pm

1:45 pm

2:15 pm 2:30 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Closing Remarks

4:00 pm

Federal Acquisition Service

GSA Mission Statement GSAs mission is to use expertise to provide innovative solutions for our customers in support of their missions and by so doing foster an effective, sustainable, and transparent government for the American people.

Martha Johnson Administrator, GSA

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Vision for the E-Gov Travel Service Modernized Revision (under review):
An innovative, high-quality travel service that enables the missions of our Federal agency customers and creates transparency for proficient travel management that ensures cost effective spending on official Federal travel.

Developed in 2002:
A unified, simplified service that delivers a cost-effective travel experience, supports management excellence, and results in superior customer satisfaction.
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Federal Acquisition Service

Government-wide Objectives
ETS2 serves as the foundation for achieving the Federal goals government-wide travel management ETS2 will extend and expand upon savings achieved in ETS1 ETS2 expects to consolidate the number service providers lower the governments cost ETS2 expects to extend the potential period of performance to 15 years to improve sustainability for Federal agencies ETS2 will foster a collaborative shared services solution that optimizes delivery travel services to their customer community including utilization of the governments travel programs and service providers

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Welcome and Introduction Tim Burke, Director FAS Office of Travel and Transportation Services 1:00 pm

Meeting Format And Overview of ETS2

Meeting Format and Overview of ETS2

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Overview of the Draft RFP Jeffrey Meyers, Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session

1:15 pm

1:45 pm

2:15 pm 2:30 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Closing Remarks

4:00 pm

Federal Acquisition Service

Purpose and Protocol for the Pre-Solicitation Conference

Purpose:
To Provide Transparency and Clarity into the Acquisition Process and Timeline, and Gain Industry Feedback

Protocol:
In order to ensure accuracy, we request all questions be submitted on note cards Attendee list and answers to written questions from this conference will be distributed via FedBizOpps Government is still in market research; comments are not binding on industry or on the government Comments to draft RFP due May 26th Until final RFP is issued, all timelines are notional and requirements are draft
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Federal Acquisition Service Notional Timeline

ETS1 Period of Performance

FY10 Q1 FY10 Q2 FY10 Q3 FY10 Q4 FY11 Q1 FY11 Q2 FY11 Q3 FY11 Q4 FY12 Q1 FY12 Q2 FY12 Q3 FY12 Q4 FY13 Q1 FY13 Q2 FY13 Q3 FY13 Q4 FY14 Q1

Final Option Period Renewals

Final ETS1 Task Order

ETS1 Contract Expiration

Final RFP Draft RFP

Acquisition Planning

Offers Due

ETS2 Award
Evaluation of Offers

Migration Pre-Planning

Agency Migration to ETS2

Migration Planning Task Order Competition Implementation/Interface Training

Pre Solicitation Conference

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ETS2 Operational Improvements

Usability: Improved navigation, messaging, intuitiveness, matrix displays of inventory, help aids and travel process location Vendor Management: Requires best practice release management, technological refreshment, and incorporation of future industry travel enhancements/capabilities Travel Programs: Includes City Pair Program (CPP) with Lowest Logical Airfare display, government rental car program, FedRooms and emerging lodging programs for extended stay Information Management and Reporting: ETS2 vendors provide operational, billing, transaction and aging reports to customer agencies; Government MIS vendor provides travel management reports Master Contract: Period of performance increased to 15 years, added a QASP, improved Price/Cost Model by using separately priced CLINs to address agency-specific requirements, expanded use of SLA incentives/disincentives, and expanded vendor documentation deliverables in response to ETS1 lessons learned Security: Enhanced data encryption (transmission and data at rest); data separation; data access restrictions; testing of the Contingency Plan/COOP/Incident Response Plan; and positioning ETS2 for mobile device usage Travel Process Functionality: Incorporated agency requirements and the results of market research into the travel planning, authorization, reservation and vouchering processes

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Emerging Requirements
Security governance and requirements
FedRAMP initiative under review

Agency Business System data integration requirements based on emerging standards Potential additional requirements reflecting technological advances and draft RFP comments relating to:
Mobile Devices Web Booking Capabilities Usability Capturing Ancillary Fees Promotion of Green Travel

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Federal Acquisition Service

Overview of the Draft RFP

Welcome and Introduction Tim Burke, Director FAS Office of Travel and Transportation Services Meeting Format and Overview of ETS2

1:00 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Overview of the Draft RFP Jeffrey Meyers, Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session

1:15 pm

1:45 pm

2:15 pm 2:30 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Closing Remarks

4:00 pm

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Federal Acquisition Service

Sections of the Draft RFP

Section B Pricing and CLINs Section C Statement of Objectives

Section D Clauses, SLAs, and Deliverables

Section E Instructions to Offerors Section F Evaluation Criteria

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Section B Pricing and CLINs

What is the critical goal of GSA in this section? Allow for price analysis Single and dual award pricing How is this section different than ETS1? New CLIN Structures for ETS2 Large & Small Business TMCs Some services are mandatory but separately priced (e.g., VIP services, on-site reservation services, JFTR)

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Federal Acquisition Service

Section C Statement Of Objectives

What is the critical goal of GSA in this section?
Provides mandatory and objective requirements for ETS2

How is this section different than ETS1?

Usability Data management Travel consulting and travel management support Continuous improvement through technology refresh Industry best practices, e.g., Travel Service Delivery, CMMI, IEEE Automated mid-office quality control
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Federal Acquisition Service

Section D Clauses, SLAs and Deliverables

What is the critical goal of GSA in this section? Provides Terms and Conditions Provides Service Level Agreements (SLAs) & Deliverables
How is this section different than ETS1? Single Award or Dual Award SLAs are: SLA 1 - Customer Satisfaction SLA 2 - Online Domestic Travel Reservation Performance SLA 3 - Small Business TMC Subcontracting SLA 4 - Service Performance SLA 5 - Data Transfer Exchange of ETS2 Standard Data Elements Additional vendor deliverables, e.g. Software Development Plan
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Federal Acquisition Service

Section E Instructions to Offerors

What is the critical goal of GSA in this section? Provides instructions on how to submit the offers How is this section different than ETS1? GSA may award without discussions If discussions are not held, IV&V may be conducted on presumptive awardees If GSA opts to open discussions, IV&V will be performed as one of the evaluation criteria
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Federal Acquisition Service

Section F Evaluation Criteria

What is the critical goal of GSA in this section? Informs offerors of evaluation criteria and method of award How is this section different than ETS1? GSA may award without discussions If discussions are not held, IV&V may be conducted on presumptive awardees If GSA opts to open discussions, IV&V will be performed as one of the evaluation criteria
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Federal Acquisition Service

Clarifications and Corrections to the RFP

Section E: E.6.3.2 Vol 2,Technical, Tab 6, Live Demonstration (pg 17 of 42): The wording, The full capability of the ETS2 may be tested, including 508 accessibility capabilities. will be replaced with specific functionality comprising the Live Demonstrations.
Section C: C.4.2.2 Travel Process Workflow and Attachment 2: ETS2 Authorization, Booking and Expense Flow Diagram. Travel process order of precedent (Reservation before Authorization) is emerging as a Federal agency preference. Section C: Attachment 1: Agency Profiles. Some profile data was populated incorrectly.
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Federal Acquisition Service

Break

Welcome and Introduction Tim Burke, Director FAS Office of Travel and Transportation Services Meeting Format and Overview of ETS2

1:00 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Overview of the Draft RFP Jeffrey Meyers, Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session

1:15 pm

1:45 pm

2:15 pm 2:30 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Closing Remarks

4:00 pm

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Federal Acquisition Service

Q&A Session

Welcome and Introduction Tim Burke, Director FAS Office of Travel and Transportation Services Meeting Format and Overview of ETS2

1:00 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Overview of the Draft RFP Jeffrey Meyers, Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session

1:15 pm

1:45 pm

2:15 pm 2:30 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Closing Remarks

4:00 pm

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Federal Acquisition Service

Closing Remarks

Welcome and Introduction Tim Burke, Director FAS Office of Travel and Transportation Services Meeting Format and Overview of ETS2

1:00 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Overview of the Draft RFP Jeffrey Meyers, Contracting Officer E-Gov Travel Service (ETS) Break Q & A Session

1:15 pm

1:45 pm

2:15 pm 2:30 pm

Frank Robinson, Acting Director, Center for Travel Management E-Gov Travel Service 2 (ETS2)
Closing Remarks

4:00 pm

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Federal Acquisition Service

ets2@gsa.gov