CT107-3.

5-2 Enterprise Systems

Introduction & Overview

- Lecture
 Content Outline
1. Introduction
2. Strategic and Operational Issues
3. Enterprise Systems Issues
4. Types of Enterprise and their Organizational Needs
5. Distributed Systems Issues
6. Customer Relationship Management (CRM)
7. Enterprise Resource Planning (ERP)/Supply Chain
Management (SCM)
8. Data Warehousing (DW)
9. Data Mining
10. Organizational Knowledge
11. Knowledge Management and e-Learning
12. Collaborative Systems and Workflow
13. Connectivity and Remote Access
14. Special Systems
15. Summary
16. Revision
CT107-3.5-2 Enterprise Systems Introduction & Overview
 ANY PREREQUISITES

No particular prerequisites ….
… a grasp of IT knowledge in terms
of systems, infrastructure and
integrating the various systems will be
helpful

Other helpful areas :-

Enterprise Software

CT107-3.5-2 Enterprise Systems Introduction & Overview

 AIMS OF THE MODULE

• Introduce the issues and concerns of

Informative and Communication
Technology as it is used in large-scale
organisations.
• Emphasise current trends and
developments in Enterprise Systems

CT107-3.5-2 Enterprise Systems Introduction & Overview

 LEARNING OUTCOMES
At the end of the module, YOU
should be able to

identify the main areas (and the

various types of systems used) examine a suitable
where Information and Enterprise Scale
Communication Technology situation, analyse its
support large organisations. needs and propose a
suitable infrastructure
and systems to support
be aware of the it.
organisational, technical
and operational issues
involved in Enterprise
Scale Systems.
CT107-3.5-2 Enterprise Systems Introduction & Overview
 WHAT IS EXPECTED FROM YOU

16 weeks - 1 hour lecture and 2 hours tutorials per week

Week 1 Week 8 Week 16

In-course – 8 weeks

• St n–
udent p li c a t io
partic • Ap
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ipatio
n not ‘boo
• Gr ss work’
o up l
Discu • Critica tion
a
• Pr ssion Appreci
es
• Re entation Ju s t i fi c ation
searc •
h
CT107-3.5-2 Enterprise Systems Introduction & Overview
WHAT SUPPORT IS AVAILABLE FOR YOU

• Textbooks
• Consultation hours
• Email
• Webspace
• Reference material

CT107-3.5-2 Enterprise Systems Introduction & Overview

 FURTHER READING

 Thomas H. Davenport, Mission Critical – Realizing

The Promise Of Enterprise Systems, 2000, Harvard
Business School Publishing.
 J. McGovern, M.E. Stevens, A Practical Guide To
Enterprise Architecture, 2003, Prentice Hall
Professional Technical Reference.

CT107-3.5-2 Enterprise Systems Introduction & Overview

 SAIS DETAILS

• Assessment components (SAIS)

• In-course (Group Project) 50%
• Final Exam 50%

CT107-3.5-2 Enterprise Systems Introduction & Overview

 EXAM ASSESSMENT

Examination format
1. There are no sections.
2. Duration - 2 hours.
3. 6 Questions – Essay Format
4. Choose 4 out of 6.

CT107-3.5-2 Enterprise Systems Introduction & Overview

 IN-COURSE ASSESSMENT

In-course Assessment

• Groups of three (3) students

• Documentation – max 3000 words
• 10 to 15 Power-point slides to
summarise the documentation
• 8 weeks duration

CT107-3.5-2 Enterprise Systems Introduction & Overview

 What is Information Systems?

• Information systems can be defined as a

set of interrelated components (people,
procedure, software, hardware & data) that collect
(or retrieve), process, store, and distribute
information.
– To support: Decision Making, Coordination,
Control, Analyze Problems, Visualize
Complex Subjects, and Create New Product

CT107-3.5-2 Enterprise Systems Introduction & Overview

 What is Information Systems?

• Information Systems is used to convert

data into useful information.
• Three (3) phases:
– Input Phase: capture data and store
– Process Phase: process according to rules
and procedure
– Output Phase: produce display on screen,
printed on a printer, save on a storage device

CT107-3.5-2 Enterprise Systems Introduction & Overview

 Information Systems

• Information Systems are a critical

components of any successful
organization today.
• Provide a high level of computer
automation to support business functions,
such as
– Marketing, finance, accounting, customer
service, human resource management, and
operation
CT107-3.5-2 Enterprise Systems Introduction & Overview
 Organization – Management
Pyramid

CT107-3.5-2 Enterprise Systems Introduction & Overview

 Organization – Management
Pyramid
• Consist of three (3) principle levels
– Senior Management
• Makes long-range strategic decision about products
and services as well as financial performance of the
firm.
– Middle Management
• Carries out the programs and plans of senior
management.
– Operational Management
• Responsible for monitoring the daily activities of the
business.
CT107-3.5-2 Enterprise Systems Introduction & Overview
 Organization – Management
Pyramid
• Each management level has different
information needs and requirements.
• Example: The CEO of a company may
need a report that quickly states how a
particular product is performing in the
market in different time or place.
• Example: Operation Manager more
interested in detail sales report of all
product for last month.
CT107-3.5-2 Enterprise Systems Introduction & Overview
 Organization – Business
Functions
• As organization become larger and more
complex they tend to break functions into
smaller units by assigning a group of staff to
specialize these activities.
• Major business functions:
Function Purpose
Sales & Marketing Selling the organization’s products and services

Manufacturing and production Producing the delivering products and services.

Finance and accounting Managing the organization’s financial assets and maintaining the
organization’s financial records.
Human Resources Attracting, deleveloping, and maintaining the organization’s labor
force; maintaining employee records.

CT107-3.5-2 Enterprise Systems Introduction & Overview

 Functional Systems

• Information Systems are created to support each

business functions.
– Human Resource System
– Accounting System
– Sales & Marketing System
– Logistic System
• All the Information Systems is NOT integrated or
interrelated.
– The information is not shared between the business function

CT107-3.5-2 Enterprise Systems Introduction & Overview

WHAT ARE ENTERPRISE
SYSTEMS?
• Enterprise-wide information systems
• Enterprise Systems are large-scale
organizational systems (people,
processes and IT) built around
packaged enterprise system
software

CT107-3.5-2 Enterprise Systems Introduction & Overview

WHAT ARE ENTERPRISE
SYSTEMS?
• Allows organization to integrate
information across operations on a
company-wide basis.
• Provide a central repository, common
user interface, allow data sharing.
• Can be extended to streamline
communications with customers &
suppliers.
CT107-3.5-2 Enterprise Systems Introduction & Overview
 WHY ENTERPRISE SYSTEMS?

This has put a tremendous demand on

organizations to:
•Lower total costs in the complete supply chain
•Shorten throughput times
•Reduce stock to a minimum (keep Fast Moving
Consumer Goods - FMCG)
•Improve Product quality
•Provide more reliable delivery dates and better
service to the customer
•Efficiently coordinate demand, supply and
production

CT107-3.5-2 Enterprise Systems Introduction & Overview

 Q&A

CT107-3.5-2 Enterprise Systems Introduction & Overview