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Case Study
By: Susan Gulick Principal Consultant Solutions Partners, Inc. May 18, 2005
Agenda
Introduction to Solutions Partners, Inc. Review of SSHR functionality implemented Key supporting functionality SSHR challenges SSHR benefits to the business
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Oracle Certified Solution Partner Oracle Authorized Implementer Silicon Valley Industry Expertise
Semiconductor High Tech Software
Proven Business Solutions Experts Proven Project Methodologies A long-term partner on which you can rely Making Oracle Work for You
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Employee Self-Service
Created an alert to HR to trigger appropriate follow up for certain personal changes (name/marital status) Must use Personalizations to update additional Address Styles
Filtered Absence Type LOV to display absences based on the Element Link criteria Renamed menu, workflow notifications to Time Off Required creation of an alert to remind employees to confirm planned requests Created an alert to remind Mgrs. to respond to approval requests Required a custom solution to handle holidays, weekends
Key Learnings:
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Manager Self-Service
Web pages are user friendly, intuitive Setup is time intensive, requires a great deal of planning, very manual Associated PUI forms not especially user friendly
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HR Professional V4.0
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Approvals Manager
Approval routing for SSHR transactions Allows a functional user to create/maintain approval rules once a developer has created all the necessary attributes Key Learning's
Seeded attributes tended not to be the attributes needed for typical HR approval routing requirements Changes to labels/names within Approvals Manager can corrupt a rule Termed persons in an Approval Group corrupt the approval group (must update the approval group names before the termination occurs)
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Key Learnings:
Must maintain seeded responsibilities without any personalization (especially helpful through upgrades) Difficult to determine if page has been personalized Personalize at the Responsibility level (avoided using Site or Function level) Personal Address requires manual update/maintenance of all nonseeded Address Styles (both on the summary and update pages) Some fields can be hidden via Personalizations, but other still must be handled via Workflow. If change isnt accomplished via Personalizations, then must research in Workflow.
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Oracle Alerts/Notifications
Notifies business partners, departments of HR data changes impacting their area of interest Notifies HR of data changes so they can complete any corresponding HR changes Currently have more than 15 different alerts in place and more requested by users Key Learnings
Increased dependence on Self-Service has required greater automated notification Latest direction is to use java based notifications (are in process of weaning ourselves off of Oracle Alerts). Java allows greater content format flexibility and handles large distribution better than Oracle Alerts. Also easier for the developer to work with. The more alerts we put in place, the more alerts the users want
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All SSHR Approval/Notifier Notifications changed via workflow to include transaction details in body of notification (rather than requiring user to take url to view details)
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SSHR Challenges
Responsibility for making work data changes is on managers, many of whom usually have their admin. process these changes.
No Oracle solution currently exists for admin. access to Mgr. SS Managers typical way around this is to share their password with their admin which introduces a new security issue Workarounds so far are awkward and manually intensive
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HR data quality improved due to increased visibility of the data (viewable to managers and employees) Improved TPT for transactions as the HR data entry bottleneck was removedand replaced by a manager approval bottleneck. This was then addressed by creating a pending approval alert sent weekly to managers with pending approvals. Sudden influx from other departments wanting information from the HR system (as they now perceived the data as dependable and most up to date. Previously many departments were tracking HR data outside the Oracle HR. As a result of the improved data quality and timeliness of information, we ended up creating numerous feeds to other company systems and email alerts to the various departments providing each with the information needed for their work. This in turn improved the quality of their data and assisted the company overall in their SOX audit
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Contact Information
Susan Gulick Principal Consultant Solutions Partners, Inc. Cell: 408-396-9811 Email: Susan.gulick@solutionspi.com
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