BY: SHREYA MURALIDHAR VARUNA SINGH ROHAN GULATI PRAVESH DHAVALE SIDDHARTHA JANA

Global Management Consulting, IT Services & BPO Company Headquarters Dublin, Ireland Present In 200 Locations In over 50 Countries 180000 employees and operations in 49 countries generated $19.7 billion. Head count had changed from 1000 in 2002 to 12,000 in 2005 and nearly 37000 by 2007

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In 2007,they focused on the need to hire 2000 management consultants in India. India emerged as a leader in offshoring due to availability of 1.Educated,technical speaking workforce 2.Technological advancements 3.Indian programmers Indian IT companies offered offered an inexpensive labor pool. Both foreign and local players fought to attract talent in India.

Relocating And Managing Operations In Different Parts Of The World 2001 Accenture Implements Global Expansion Expansion To India (Low Costs, Easy Communication) Initial Hiring Traditional Methods Major Hiring Problem in 2003 ( 500 People To Be Recruited In 5 Weeks) Move To The New Recruitment Model

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SOURCING Agencies Employee Referrals Internet Advertisements

CANDIDATE MANAGEMENT Relationship & Assessment Managing Interviews & Tests

ONBOARDING Tracking Engaging Inducting

Was done on the basis of

Must Have Nice to have

Hiring profiles had three dimensions: A skill-set profile (eg. Java Programming Skills) The responsibility level (eg. Programmer or project manager) Location of work (eg. Mumbai or Bangalore)

1) 2) 3)

Sourcing of candidates was done through internet, job fairs, employee referrals, headhunters, staffing agencies and print media. To facilitate this search the team partnered with an external consultant to develop a talent supply map showing the concentrations of individuals with particular skills in specific cities across India. Sourcing Team was evaluated on to meet deadline, cost and conversion rates

Three Level Of Interview:

x Initial Interview With HR x Technical Interview x Final Interview

Team could introduce case-by- case additional steps could be taken on basis of interview feedback and complexity of skills required.

Candidate Sourcing and Evaluation processes were separate.

Keeping the candidates actively engaged on the first few weeks to prevent prospecting for other options.

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Multiple Touch Points With Candidates (emails or phones) Buddy Program For Peer & Joiner (peers would call) Technology Portal To Help Candidate Know About Company Processes and the Cit in which they would be working Video Blogs by other new employees Included managing background checks of candidate s work experience, education and conduct as well as ensuring that recruitment was done in compliance with the company s internal policies and local labout laws.

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Evaluation of Recruitment Process Perfomance:

Demand Fulfillment - Number Of Times Team Was Successfully Able To Hire Quality Of Hire Capabilities Of The New Recruit Cost Per Joiner Total Recruitment Cost To Candidates Recruited Delivery Cycle Time Time Between Hire Request & Onboarding Monthly Joiners Per Recruiter - Joiners Per Recruit

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2003 Accenture moved to BPO service delivery to India. Needed large scale recruitment which differed from earlier IT recruitments.

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Challenges: Candidates accepted offers which paid more Compete with MNCs in addition to other outsourcing firms

To induct and integrate new employees, 60-90 day check points were set up. Call and begin a conversation to solve their doubts and queries. Buddies were assigned who helped them settle down. Had pre-launcher part joining parties to be easily accepted in the organization. Head count increased as a result, since the start up I 2003.

HR SERVICE DELIVERY TEAM Induction+ Resource Staffing & Scheduling Training + Career Management Employee Retention
NEW HR SRTUC TURE (3 COMPO NENTS)

CENTRALIZED HR ARCHITECTURE TEAM Compensation Capability Development Policies

CENTRALIZED HR BACK OFFICE ATLAS Personal File Management Data Management Of Business

Three Step Employee Engagement Model

x SAY x STAY x STRIVE

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Employee Showing All Three Is Engaged Engagement Survey Having 71 Questions Done On Six Main Matrices (Score Required 3.65 Or Above)

Needed Management Candidates To Look After Consulting Business Worldwide

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First Company To Offer Offshore Consulting Services Labeled It As Global Talent & Innovation Network (GTIN)

Management Consultants To Perform Roles Across Seven Functions

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Accenture Perceived To Hire For IT And BPO Services Needed To Hire Industry Specialists, PhDs, CAs To Look After Different Business Functions

Needed To Determining Correct Sources For Advertising & Attract The Right Talent

Needed To Offer Value Proposition To Attract And Retain Talent

THANK YOU