McDonalds:

Introduction

Team 11

Introduction
Brand Mc Donalds
Introduction HR Issues HR Role Problem Issues & Solution

Leader in Quick Service Sandwich Industry

Worlds Largest Burger Chain Over 30,000 Stores, $41 billion in sales

Strongest International Presence

120 Countries

Variety Sources of Income

Franchise Rent and %-of-Sales Company-owned Restaurants Brand Portfolio of Restaurants

Employee Base
Conclusion Video Q&A Total employees (excluding franchisee staff = 47500 57% of staff are male 43% of staff are female

HR issues
Customer Service Level
HR Issues HR Role Problems issues & Solution

Slow Service at Drive Through Windows Poor Order Accuracy

Poor Employee Management

Heavy working hours Employees do not want to work for longer period Low Salary

Conclusion Video Q&A

HR Role
HR Issues HR Role Problems Issues & Solution

As a Strategic Partner
Job Designing Hiring Reward

As an Employee Advocate
To create a better work environment Goal Setting

Conclusion Video Q&A

As a Champion Change
Should be able to execute strategies

Issues at Hand
Problems
HR Issues HR Role Problems Issues & Solution

ONE

Employee Grievances

TWO

THREE
Conclusion

FOUR
Video Q&A

Issues at Hand
Problems
HR Issues HR Role Problems Issues & Solution

ONE

TWO

Attrition

THREE
Conclusion

FOUR
Video Q&A

Issues at Hand
Problems
HR Issues HR Role Problems Issues & Solution

ONE

TWO

THREE
Conclusion

Health & Environmental issues

FOUR
Video Q&A

Issues at Hand
Problems
HR issues HR Role Problem Issues & Solution

ONE

TWO

THREE
Conclusion

FOUR
Video Q&A

Customer Satisfaction

EMPLOYEE GRIEVANCE
HR Issues

Mc Mc Employees

HR Role Problems Hourly Paid Employees Issues & Solution Salaried Managers Staff Employees

Conclusion

Crew members

Video
Non Crew Members

Q&A

HR ISSUES RELATED TO SALARY

HR Issues

Crew Members

HR Role Problems Issues & Solution

In House employees They tend to customers, prepare and serve orders

Underpaid and overworkerd

Issues
Monotonous nature of job

Recommendations
HR must give a clearly outline the duties of its employees Incentive based compensation Create a schedule with timely breaks alloted for employees

Conclusion Video Q&A

HR ISSUES RELATED TO SALARY

HR Issues HR Role Problems Issues & Solution

Non Crew Members

Are hired from external agencies They include security personnel, delivery boys, party entertainers Demand higher salaries as they are employed on a short term basis Hence there is no scope for promotions and job development.

Issues

Recommendations
Conclusion Video Q&A HR should track performance and reward them with bonuses Make provisions to absorb performers into the organisation

HR ISSUES RELATED TO SALARY

HR Issues HR Role Problems Issues & Solution

Salaried Managers

Each restaurant has approx. 3 managers May either be hired, or an existing employee of the restaurant may be promoted Dissatisfaction due to varying pay scales Resistance from the crew working at the restaurant

Issues

Recommendations
Conclusion Video Q&A HR should standardize the basic pay package for all the manager Provide performance based incentives, bonuses as a motivational factor for better results Create programs for employee development

Attrition
HR Issues HR Role Problems Issues & Solution

Mc job low pay, low prestige, insignificant breaks, high work hours
Kitchen floor, rudeness of customers, unfit for
educated people Singaporean students, men went for better paying, higher social value jobs

Mc job no growth potential

41% youth today want to progress and grow faster in their jobs. Maximum head of crew position

Conclusion Video Q&A

No quality employees want to apply, hence company suffers Company needs to be an Employee advocate.

Solution
HR Issues HR Role Problems Issues & Solution Increase progress potential - Provide training, sponsor education, develop mindset.

Crew employees promoted to managerial levels.

ensure part of senior management employees who joined at crew level

Future promotions managerial levels recruits at par with those who worked their way up. Employee birthday scheme shares award money with a lucky customer.

Conclusion Video Q&A

Solution
Change perception of the Mc job through
HR Issues HR Role Problems Issues & Solution benefit based advertisements strengthening employer brand

Image creation of quality employees

Company recruits only those individuals with the right attitude and potential to grow, even at the crew level. This should be put into practice also Higher social image of the crew employees

Conclusion Video Q&A

Someone with the right attitude and skills, who understands the companys culture, has potential to be the future that runs the org. This will get quality employees to apply and increase job satisfaction of those in employment.

Burn-out & stress

HR Issues HR role Problems Issues & solutions conclusion video Q&A

Fast food is the USP- employees to complete a range of tasks in a limited amount of time.
Changing requirements
Constantly introducing new products, new technology and innovating Employee expected to perform greater responsibilities, cant adapt to change, hence under pressure

Senior management under pressure to get results for such a global company
Hard working, driven employee emotionally, physically
exhausted. Cant afford to lose such employees star performers.

Some employees work overtime 24 hrs model Death due to burnout straits times case

Solution
HR Issues

Job rotation
HR Role Problems Issues & Solutions Conclusion Video Q&A

Reward crunch time For specific amount of hours logged in reward with benefits Membership to gyms or facilities for physical exercise in the organization. Align work with capability Work in sync with employee goals, Increase shifts & Social interaction like retreats. Better health benefits.

Improved Customer Interaction

Low customer satisfaction
Staff is slow(in terms of service) Inefficient at Value Added Services. Absence of Senior Staff Harsh in their approach Language Barrier Employment of old people- slow and inefficient services

Solution - Training
Increasing Commitment level of Employee. Flexible workers assume Varied responsibilities. Improves interpersonal skills Productivity to achieve desired goals Healthy Work Environment Improves the image of the company

McDonalds:

Thank You.

Team 11