Presentation on Five Major Challenges of HR and How HR Manager shall face them.

Ramandeep Kaur (1173137) CT IEMT, Shahpur Jalandhar

Introduction Human Resource Management System(HRMS) Five Major Challenges of HR How an HR Manager shall face the HR Challenges Examples Case Study Conclusion

Human Resource Management (HRM) is the management of organizations workforce, or human resources. resources. It is responsible for the attraction, selection, training, assessment and rewarding of employees, while also overseeing organizational leadership and culture , and ensuring compliance with employment and labour laws. laws.

Challenges of Globalization

Managing Technological Change

Managing Change

Market Challenges

Challenges of Developing Human Capital

HR Manager shall face HR Challenges by different ways.

Managing Change
Develop capability of learning Develop capacity between employees of shifting and changing

Work Culture
Analyze the prevailing culture Moving everyone towards desired culture

 Define Values and Ethical Standards Communicate those Values and Standards

Design system to support values & ethics Reward Behavior consistent with values

Keep open door to resolve tough cases Maintain audit/discipline system for minimum standards

MANAGING STRESS

Transform conflict into a positive, productive force

Respond to on-the-job conflicts quickly & effectively

Understand the difference between organizational & interpersonal conflicts

Retaining talent is major challenge for HR Managers

Retention rate is quite low in BPOs and this is one of the biggest challenge for HR Managers in BPO sector.  Retail industry also faces the challenge of lower retention rate as far as salesman grade is concerned.


IMPACT OF HR TECHNOLOGY SOLUTION IN RETAIL INDUSTRY

This case study is about the Human Resources Management challenges faced by a retail organization and the appropriate HR Technology solution provided to meet out these challenges.

The organization in the study is one of the largest retail stores chain across the globe. They have around 100 retail stores in India in different locations and looking to expand further to more than 200 stores across India.

Organizational Structure

Organization has a centralized Human Resource Department located in Head Office. HR decision and process are controlled centrally. However, many HR tasks, policies and procedures are managed by retail Store Managers or regional offices.
Current

HR management Process

The organization used excel sheets to exchange reports. Reports coming from various regional offices and stores were compiled in Head Office by a team of HR Executives and HR managers.

Irregularities in the attendance data

There was no mechanism to track the leave data of employees

Discrepancy in HR Reports

Salary Discrepancies and Issues

Mis-Management of employees expense during travelling

Training and Communication Issues

The above challenges directly or indirectly effected critical business metrics like availability of staff at the stores, Customer Service, Professionalism, and financial issues like unnecessary expenses, lowered sales and poor customer experience.

FIRST PHASE
In first phase, Organization opted for online Employee Database and Employee Self Service. This helped them to painlessly switch from current traditional practices to a paperless global HR system. On-line Employee Database helped organization's HR Department to slowly absorb the benefits and challenges of on-line management. While Employee Self Service with functions like on-line leave approvals, travel and expense management, personal data update slowly transformed the HR practices.

SECOND PHASE

The second phase is still under process. The second phase will focus on Performance Management to measure & improve employee performance and meet organizational Goals. Goal Setting Process will be initiated for all employees for a specific period. At the end of the duration, Appraisals based on the Goal Sheets will be initiated for all employee.

It is concluded that in todays faster changing scenario and technological world, it is noticed that every organization faces HR Challenges at every step. These challenges force an HR Manager to decide that how they overcome these challenges and make the other people to positively react to these challenges. An HR Manager must be capable enough so that he can move the other people towards the changing scenario while keeping in mind the growth and development of the business as well.