INFORMATION
TECHNOLOGY
DEFINITION
• The technology involving the development, maintenance, and use of
computer systems, software, and networks for the processing and
distribution of data (Merriam-Webster)
• It refers to anything related to computing technology, such as
networking, hardware, software, the Internet, or the people that
work with these technologies. (Tech terms)
DEFINITION
• Set of tools, processes, and methodologies (such as
coding/programming, data communications, data conversion, storage
and retrieval, systems analysis and design, systems control) and
associated equipment employed to collect, process, and present
information. In broad terms, IT also includes office automation,
multimedia, and telecommunications. (Business Dictionary)
IT Department
Many companies now have IT
departments for managing the
computers, networks, and other
technical areas of their businesses.
IT jobs include computer programming,
network administration, computer
engineering, Web development,
technical support, and many other
related occupations.
The IT Department is responsible
for providing the infrastructure
for automation. It implements the
governance for the use of
network and operating systems,
and it assists the operational units
by providing them the
functionality they need.
ORGANIZATIONAL CHART
CIO
SYSTEMS
IMPLEMENTATION INFRASTRUCTURE
DATAWAREHOUSE IT PROJECTS
MANAGER
MANAGER MANAGER MANAGER
(SECURITY)
(PLANNING)
TECHNICAL SUPPORT
CHIEF
PLANNING
A senior member of the IT team works with business executives to
develop an IT strategy that supports the organization’s business
objectives and helps build a strong competitive advantage.
They customize software and other elements of the IT system to meet
the needs of business departments. The team also ensures that the
right level of IT resources is available to meet changing levels of
demand.
DATA
IT teams develop tools to collect, store, manage, secure and
distribute data to employees who need access to the latest
information to make decisions about strategic, financial and
operational issues.
They store company information from sources such as
customer records, sales data, market research, financial
records, manufacturing and inventory data in a single data
center.
The team also sets up links to collect data from retailers,
distributors and the supply chain so that managers can make
sales, marketing and production decisions based on the latest
information
SECURITY
Information security management is now one of
the most important IT functions in an
organization. IT teams must protect the IT
infrastructure and corporate data against attacks
from viruses, cybercriminals and other threats.
Attacks on the infrastructure can prevent an
organization carrying out critical business
operations with a consequent impact on
customer service. Data leaks can lead to loss of
confidential corporate and customer data, with
the risk of fines by legislators and damage to the
organization’s reputation
SUPPORT
To enable employees to make the most
effective use of IT resources, the IT team
provides various forms of user support.
After installing new software or network
facilities, the team provides training so
that employees can quickly make
productive use of the new resources.
The team also provides ongoing
support to users through a helpdesk or
self-service facilities on the company
intranet.
