START

OPEN ENDED QUESTIONS AT THE END

Allow respondents to comment on any aspect they choose. End with an expression of sincere thanks to respondents

Example
The questions in the survey may not be all-embracing and comprehensive and may not therefore have afforded you an opportunity to report some things you may want to say about your job, organization, or yourself. Please make any additional comments needed, in the space provided

How did you feel about completing this questionnaire? Check the face in the following diagram that reflects your feeling.

Concluding The Questionnaire

End on a courteous note Remind the respondent to check that all the items have been completed Example
I sincerely appreciate your time and cooperation. Please check to make sure that you have not skipped any questions inadvertently, and then drop the questionnaire in the locked box, clearly marked for the purpose, at the entrance of your department

Review Of Questionnaire Design

Questionnaire are the most common method of collecting data. The principles of questionnaire design relate to how the questions are worded and measured, and how the questionnaire is organized. Questionnaire are most useful as a data collection method especially when large numbers of people are to be reached in different geographical areas. They are popular because researchers can obtain information fairly easy and their responses are easily coded.

Several ways of administrating questionnaires:

1.They can be personally administered to respondents 2.Inserted in magazines 3.Periodicals or newspapers 4.Mailed to respondents 5.Electronically distributed through e-mail

 Software is also available to frame subsequent questions based on the subjects response to the preceding question. Companies websites can also elicit surveys responses. Examples: 1. Reaction to customer service 2. Product utility Global research is now vastly facilitated by the electronic system

ELECTRONIC QUESTIONNAIRE DESIGNS AND SURVEY

INTRODUCTION
Easily designed and administered Respondents can respond using their own PCs Respondent can easily go back and change response Easy data collection and analysis Very low cost of survey Reduces the chances of biasness

 The CAPPA system facilitates the preparation and administration of questionnaires It checks for errors in data Provide summary of the survey even if research is in process Data analysis such as cross tabs, ANOVA, multiple regression etc.