Professional Documents
Culture Documents
HR
Controlling
Is the use of formal authority to assure achievement of goals and objectives Performance is measured against pre determined standards Action is taken to correct discrepancies between this standards and actual performance
Functions
Serves both as means and an end Promotes effective use of resources Provides professional reinforcements Maintains activity and expectations
Principles
Critical few
Fewer
Point of Control
Centralization
by means of personal supervision and utilizing control checks Consist of procedures for any given task or function
as the task or function is being performed or may have been performed Correcting deviations from standards or plans
Types of Control
on operations before they begin Prevent anticipated problems Example: preparing all supplies and equipments for IV insertion, Lumbar tap, safety systems, training programs and budgets
Concurrent Control
Apply
to processes as they are happening; enacted while work is being performed Examples: material/supplies for therapeutic care
Types of Control
Feedback Controls
Focuses
on the result of the operations Guide future planning, inputs, and process designs Examples: timely reports (weekly, monthly, quarterly, annual)
Control system must be designed appropriately to be effective Control standards should be flexible and realistic Control systems must prevent, not cause the problem they were designed to detect
Control Process
Steps in Control Process
A. Standards
Standard
is any guideline establish as the basis for measurement Created when objectives are set during the planning process Precise, explicit statement of EXPECTED results from a product, service, machine, individual or organizational unit Expressed numerically and is set for quality, quantity and time
Development of Standards
Types of Standards
Structure
Focus
Standards
on the structure or management system used by an agency to organize and deliver nursing care Including the number and categories of nursing personnel who provide care Example: TL is responsible for no more than 20 patients, with fewer than 3 TM to provide care
Process
Refer
Standards
Development of Standards
Outcome
Standards
Standards
that are designed for measuring the results of nursing care Conflict Management, Budgeting, Discipline
B. Resource Controls
Time
controls relate to DEADLINES and TIME CONSTRAINTS Material controls relate to INVENTORY and MATERIAL; yield controls Equipment controls are built into the machinery Cost control help ensure COST STANDARDS are met Employee performance controls focus on ACTIONS and BEHAVIORS of individuals and groups of employees Budget control cost or expense related standards.
C. Financial Controls
Facilitate
motive One method of financial control is BUDGETING They become control tools by pointing out deviations between the standard and actual consumption
D. Operations Control
Assess
how efficiently and effectively an organizations transformation processes create goods and services
of statistics or mathematical methods and procedures to determine whether production operations are being performed correctly To detect any deviations and to find and eliminate their causes A control chart displays the results of measurements over time and provides a visual means of determining whether a specific process is staying within predefined limits
JIT system is the timely application of medications for the illness of a patient, and purchased materials just in time to be transformed into parts
2. Monitor and Measure Performance of Nursing Care Services and Evaluate it against the Standards through records, Reports and Observations
Nursing Rounds
Pay
particular attention to issues of patient care and nursing practice Satisfy needs and problems met or unmet
Quality Assurance
Monitors
Nursing Audit
Consists
of documentation of the quality of nursing care in relation to the standards established by the nursing department
2. Monitor and Measure Performance of Nursing Care Services and Evaluate it against the Standards through records, Reports and Observations
nursing care by promoting optimum nursing care Identify deficiencies in the organization and administration of nursing care Used to increase performance to assure that improvements have been maintained
a matrix that uses network of activities presented in a chart, including the goals or product desired, time management, budget and estimation
Benchmarking
Seeks
out the best so as to improve its performance Provides standard or point of reference in measuring or judging quality, values and cost
Correction of deviations and errors Master Control Plan Take necessary action
Market Control
Budgets
and rules
a person against the set standard JD, desired behavior and personal trait
Checklist
Composed
Peer Review
It
is a collegial evaluation of the performance done to promote excellence in the practice and offer information, support, guidance, criticism and direction to one another
employee to evaluate his own performance
Self Appraisal
Allows
Errors in Appraisal
Halo Effect
Tendency
to overrate staff based on the raters first impression of the ratee Based on the good traits or good things one sees in a person
Logical Error
Based
the staff as AVERAGE. Used by the rater when feedback tools are inadequate
Errors in Appraisal
Leniency Error
Propensity
to overlook the weaknesses and mistakes of the person being evaluated leading to an inaccurate picture of the job performance
of the ratee changes simply because he is observed by the rater when rating an employee very low because of an error committed
Hawthorne Effect
Behavior
Horns Effect
Occurs