Professional Documents
Culture Documents
Excellent reputation for service Historically profitable Joined OneWorld alliance, increasing USA flights 30%
2
Began move from design and coding to acquiring packages and deploying Department name changes from systems development and support to systems delivery Emphasis on faster, cheaper, lower risk installations Less exciting employer for young tech staff Operations expanded to three data centers Issues of control intensified with 1991 fire in data center Mid-size player and IT not sustainable competitive advantage
IT more of a necessity Challenge to be quick follower instead
4
Cost pressures
IBM / Sabre preferred vendor
Commitment to Sabre software aligned with leading airline software provider Smartsourcing 2000, desktop infrastructure outsourced to IBM for $50 million, five year 5 Continued migration from homegrown to package software.
Now what?
Downsize entire IT team and outsource all?