Organisational Climate uncertainty and chaos Rapidly Changing Environment

Current

Technological Economic Political Cultural Changes

Organisations

must adapt Create effective responses to changes, and proactively influence strategic direction

 Globalisation Information Managerial

Technology Innovation

 To

increase organisation effectiveness and capability to change itself by a key executive

Initiated With

the help of an external or internal OD practitioner

 Lewins Action

Change Model

Research Model Model

Positive

Current Set of Behaviours Quasi Stationary Equilibrium

FORCE 2 Forces pushing for Change

FORCE 1 Forces Striving to Maintain Status Quo

change

Current Set of Behaviours Quasi Stationary Equilibrium

FORCE 2 Forces pushing for Change

FORCE 1 Forces Striving to Maintain Status Quo

change

Current Set of Behaviours Quasi Stationary Equilibrium

NEW Behaviours
FORCE 1 Forces Striving to Maintain Status Quo

FORCE 2 Forces pushing for Change

change

Unfreezing

Moving

Refreezing

Unfreezing

Moving

Refreezing

REDUCING FORCES MAINTAINING CURRENT BEHAVIOUR PSYCHOLOGICAL DISCONFIRMATION A way to motivate people to engage in Change activities By introducing information that shows a discrepancies between desired and current behaviours

Unfreezing

Moving

Refreezing

SHIFTING BEHAVIOUR TO THE NEW LEVEL

CREATE CHANGES IN PROCESSES AND STRUCTURE to develop new behaviours, values, attitudes

Unfreezing

Moving

Refreezing

STABILIZING THE ORGANISATION AT NEW STAGE OF EQUILIBRIUM

SUPPORTING MECHANISMS TO RE-INFORCE NEW STATE Organisation Structure, Policies, Norms, Culture,

Cyclical Process ------ Action ----- Research

Research Requires Heavy

considerable co-operation

emphasis on data gathering and diagnosis

Problem Identification

ACTION RESEARCH
Consultation

Data Gathering & Primary Diagnosis

Data Gathering After Action

Feedback to Client

ACTION

Joint Diagnosis of the Problem

Joint Action Planning

 Current

Trends

From smaller sub-units to total systems and

communities International Setting developing nations/ Southern Hemisphere Community Development and Social Change projects Greater involvement of organisation members to learn about their org and how to change it
Participatory Action Research/ Action Learning

in Focus what the organisation in doing right, rather than a deficit focus Builds off capabilities to achieve even better results Based on research on Expectation Effects
Difference

People tend to act in ways that make their

expectations occur

The Positive Model

Initiate the Enquiry Enquire into Best Practices

Discover Themes Envision a Preferred Future

Design and Deliver

The Positive Model

Initiate the Enquiry Enquire into Best Practices

Member Involvement Determine the subject of change Successful Male/ Female Collaboration Customer Satisfaction Effective Work Teams Successful Product Development Process An organisational Issue they have most energy to discuss

Discover Themes Envision a Preferred Future

Design and Deliver

The Positive Model

Initiate the Enquiry Enquire into Best Practices

Gather information about the best of what is Example Organisational Innovation Develop an interview protocol Interview each other

Discover Themes Envision a Preferred Future

Stories are pulled together to create a pool of information

Design and Deliver

The Positive Model

Initiate the Enquiry Enquire into Best Practices

Examine the Stories Identify a set of themes Provides basis for moving from what is to what could be

Discover Themes Envision a Preferred Future

Design and Deliver

The Positive Model

Initiate the Enquiry Enquire into Best Practices

Members visualise Organisations Future Develop Possibility Propositions Statements that bridge the organisations current best practices with ideal possibilities for the future Identify Stakeholders and Processes that need to be aligned Vision is a statement of what should be

Discover Themes Envision a Preferred Future

Design and Deliver

The Positive Model

Initiate the Enquiry Enquire into Best Practices

Discover Themes Envision a Preferred Future

Design and Delivery of ways to create the future Specific Activities and Plans Created Includes Action and Assessment Phases

Design and Deliver

Entering & Contracting

Diagnosing

Planning and Implementing Change

Evaluating and Institutionalizing Change

 Incremental

Change

Limited dimension and level

Occurs within Org Strategy/ Structure/ Culture
Quantum

Change

Significantly alters how Organisation operates May involve Org Strategy/ Structure/ Culture

Involves multiple levels of the Org