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2016 students ch04_lovelock_Developing Service Products_6e_STUDENT.pptx

2016 students ch02_lovelock_Customer behaviour culture and service encounters_STUDENT_6e.pptx

2016 Students Ch05_lovelock_Distributing Services Through Physical and Electronic Channels_6e_STUDENT

2016 students ch01_lovelock_Marketing in the Service Economy_STUDENT_6e.pptx

2016 students ch03_lovelock_Positioning Services in Competitive Markets_6e_STUDENT.pptx