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Lecture 8 (Roadmap to Quality Excellence)

Lecture 7 (Design for Quality- QFD and Quality Audit)

Lecture 3 (Quality and Medical Tourism Case)

Lecture 5 (Quality Analysis and Tools)

Lecture 6 (Customer Focus- Delight and Loyalty)

Lecture 9 (Quality Improvement- Case in the Public Sector)

Lecture 2 (Quality and Risk Management)

Handout for Lecture 2 (Reputation Risk)

Lecture 1 (Introduction to Quality)

Lecture 4 (Quality Measurement)

Syllabus_QMSX-C_KPhusavat

Chapter 1

Chapter 6

Chapter 3

Innovation

SCM

Os Trade Off

Case_1_3M

case_3_reva

Case 6 Six Sigma

case_2_jet

Case 5 British Airways

Case 4 Honeywell

Mm i Final Course Outline for Coursepack_july2021