Uploads by Quan Fu

EVIEW OF LIFE STYLE SEGMENTATION

Service Innovation Through Touch-points-Development of an Innovation Toolkit for the First Stages of New Service Development

Mapping touchpoint exposure in retailing

Evaluating Serviceability of Healthcare Servicescapes-Service Design Perspective

case study -Lin, M., Hughes, B., Katica, M., Dining-Zuber, C., & Plsek, P. (2011). Service design and change of systems- Human-centered approaches to implementing and