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Cam Nang Chuyen Doi So

LMX

Chapter 3- Forecasting and Demand Planning

Chapter 8 - Capacity Management

Chapter 7 - Supply Chain Design

Chapter 4 - Goods and Service Design

Chapter 5 - Process Selection, Design, and Analysis

Chapter 12 - Measuring Performance in Operations

SERQUAL - A Review of Twenty Years of SERVQUAL Research

SERQUAL - Using SERVQUAL to Measure the Quality of the Classroom Experience