24 July 2012

24 July 2012

Think > listen > talk

24 July 2012 4

Why is communication important ?

Inspires confidence Builds respect Helps make friends Reveals your ability to others Develops a distinct personality
5

24 July 2012

We need to improve communication... as

70 % of our communication efforts are: misunderstood misinterpreted rejected distorted or not heard

24 July 2012

24 July 2012

24 July 2012

PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND

SUCCESS IS ENSURED.

24 July 2012

PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US

24 July 2012

10

THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
24 July 2012 11

IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION

INTO ACTION
24 July 2012 13

LISTEN TO,

OBSERVE &

INTERPRET
ALL FORMS OF LANGUAGE
IS ESSENTIAL FOR EFFECTIVE COMMUNICATION
24 July 2012 14

Love is so caring COMMUNICATION

INCLUDES

BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.

55% +
38% +
7%
24 July 2012

=
15

1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY

ARE CONGRUENT
[ ALIGNED AND SENDING THE SAME MESSAGE ]

2. MAINTAINING EYE CONTACT

[ EXPRESSION OF YOUR INTEREST ]

3. IMPROVE YOUR VOICE CULTURE

[ MAKE IT INTERESTING ]

4. BE POSITIVE, PRECISE AND CLEAR

[ ~ Dont forget to complete the work by tomorrow. ] [ ~ Please remember to complete the work by tomorrow. ]

5. GOOD LISTENING
SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS
~ Listening is an active process involving : Ears for verbal communication Eyes for non-verbal communication Body for gestures

6. WELL-TIMED PAUSES
GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT
~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence

7. SUMMARISING
IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED

8. EMPATHIZE
WITH THE RECEIVER OF THE MESSAGE
~ put yourself in the other persons position, understand the other persons perspective and then proceed to interact

9. COMMUNICATION
MUST APPEAL TO

BOTH MIND AND HEART

~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires touching the soul based on mutually respected values

10. KEEP THE COMMUNICATION SIMPLE

~ say it in simple sentences, with no twists and turns communicate to express but not to impress

11. TELL IT AND TELL IT AGAIN,

IF NECESSARY
~ tell the point once then come back and hit it again, and again.

12. COMMUNICATE WITH CONFIDENCE

~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.

13. PRACTICE THE ART OF COMMUNICATING ON PAPER

~ thinking on paper & saying on paper

14. COMMUNICATION IS IRREVERSIBLE

~ communication cannot be reversed
[ reversible processes water and ice irreversible processes milk and coffee ]

Only minimizing the hurt feelings is possible, but the damage has already been done.
[ ~ forgive but not forget ]

Be highly careful, thoughtful and purposeful

15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS

~ communication is a series of actions and reactions communication influences our own and that of others behaviour communication reflects the true personality of an individual

16. COMMUNICATION
CAN ALWAYS BE IMPROVED
~ practice, more practice and much more practice

17. COMMUNICATION AND FEEDBACK

~ feedback ensures that message has been received in the manner, that was originally intended

18. COMMUNICATION AND CLARITY

19. COMMUNICATION AND COMMITMENT

20. COMMUNICATION AND CHARACTER

24 July 2012

36

In case YOU liked this speech and presentation

~ for listening to more speeches and for viewing more presentations,

Please Visit:

http://www.viswam-becomingbetter.blogspot.com
In case YOU want to see some more presentations : Please visit : www.slideshare.net/viswanadham In case YOU want a copy of this presentation Please mail your request to:

viswam.vangapally@gmail.com

38October 31, 2002

24 July 2012