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Tempworks Software3140 Neil Armstrong BlvdEagan, MN 55121 USA651-452-0366www.tempworks.comgreggd@tempworks.com
Vendor Management Rebooted
Setting the New Standard for Cost Containment, PerformanceManagement, and Staffing Excellence in a Web 2.0 World
By Gregg Dourgarian, CEO, TempWorks.Com1/11/2009
This paper describes the components – the roles, tasks and tools - of Tempworks Software’sVendor Management System (VMS). Based on the principles of multi-tenancy, Web 2.0 frameworks, and database centralization,Tempworks liberates the various parties involved in the VMS equation and allows end-clients toachieve cost containment, performance management and staffing excellence. With trueintegration, end-clients maximize cooperation between employees, candidates, hiring managers, payroll/AP, 3
rd
party recruiters, staffing agencies and the government, and the result is better talent, better security and compliance and lower costs.The Tempworks story goes back to 1959 when engineer Ara Dourgarian began implementing avariety of mechanical recruitment devices. In 1975, at a Manpower staffing franchise inSacramento, CA, Ara and his son, the author of this paper, began developing systems to handlethe needs of its large clients. A generation later, Tempworks VMS serves BMW, branches of the federal government and many leading employers.
Tempworks Software3140 Neil Armstrong BlvdEagan, MN 55121 USA651-452-0366www.tempworks.comgreggd@tempworks.com
Roles, Tasks, Tools
Role NameRole DescriptionTasks Related to SystemTools
MSP
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Managed ServiceProvider
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Administrates workforcemanagement system
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Manages contingent workforce
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Provides single source billingto client
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Pays contractors and agencies
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TWX
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TempWorks payrolland billing modulesAgency
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Outside source for candidates
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May maintainestablishedrelationships with hiringmanagers
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Does not solicit tohiring managers
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Receives and manages joborders assigned to it
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Submits resumes against a joborder
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Arranges interviews betweenhiring manager and candidate
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Staffing system.Proprietary or hosted as a node onTWXEnd-ClientOrganization
•
Employs hiringmanagers and other employees
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Needs to managecontingent workforce
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Needs to recruit andmanage its own in-house workforce
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ATS, Hire/Fire, Benefits,Payroll
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Hiring Manager interfaces
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Contingent workforce reporting
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MSP’s TWXsystemHiringManager
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Hiring Managers arelooking to fill, extend or end job orders
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Uses the system through anonline interface
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Creates requisitions that, whenapproved, become job orders
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Reviews ongoing billing for accuracy
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TempWorksWebCenter.
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Requisition facilityRequisitionApprovalAuthority
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May manage hiringmanagers
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Manages approval process
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Finalizes approval
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Uses system through onlineinterface
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Reviews and approvesrequisitions
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Reviews ongoing billing
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Manages budgets
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Requests purchase orders andincreases and extensions to purchase orders
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TWX
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3
rd
PartyRequisitionApproval System(i.e. WorkforceLogic)
Tempworks Software3140 Neil Armstrong BlvdEagan, MN 55121 USA651-452-0366www.tempworks.comgreggd@tempworks.com
Role NameRole DescriptionTasks Related to SystemTools
Candidate
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A candidate is a personseeking a temporary or direct hire job
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Once hired to a directhire position, thecandidate becomes anemployee of the hiringmanager’s organization
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A candidate maymaintain a status of both direct hirecandidate andtemporary employee;the system provides a blended coverage of these two states
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Uses the system through anonline interface
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Submits resumes
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Submits applications,confidentiality agreements andother security forms
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Searches open orders on web
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TempWorksApplicant portalTemporaryEmployee
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Temporary employee of an agency
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Performs work relatedto an assignment
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A candidate becomes anassigned employee or temp when the firsttemporary assignment begins
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Uses the system through anonline interface
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Submits time cards
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Submits resume
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Changes profile, personal or professional data
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Searches open orders on web
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Reviews pay history on web
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TempWorksEmployee portalStaffingSpecialist
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Staffing Specialistsmanage the opening andfilling of job orderswith Temps or Candidates
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Manage relationshipwith Hiring Manager
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Search database for matching candidates
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Conduct outboundemail broadcasts of jobdescriptions tomatching candidates
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Receives and opens job ordersin system
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Submits job order to Recruiter
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Sends job orders to Agencies insystem
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Sends Candidate resumes toHiring Manager
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Manages bill rate changes,Temp address changes andextensions
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Tracks temp performance onassignment and proactivelyreview their status
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Interviews Candidate
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Fills job orders
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Proprietary systemor TWXSales TeamLeader
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Generates businessfrom assigned accounts
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Generates new accounts
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Manages accounts
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Assures accountsatisfaction with thework of staffingspecialists
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Conducts outbound directmarketing campaigns includingemails and direct mail
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Reviews sales and profit results by account
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TWX
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