LYRICAL LETTER OF COMPLAINT: B version: 1) 2) 3) 4) 5) 6) I am writing to express my great dismay at the way I was treated on my The week of leisure

e I had been led to expect. was ruined due to your companys . The facilities and services your brochure promised. were largely lacking, which I find .

10) 11) 12) 13) 14) 15) 16) 17) 18) 19) 20) 21) 22)

7) My first point concerns our accommodation: 8) I feel you misled us about its .. 9) Thrilled by the prospect of being near the beach, we discovered that the latter was quite . Denied the exchange of hotels we demanded, we were left with facilities which proved .. Assured that our rooms would be clean and luxurious, we found once again that your claims were quite . Infested by flies and stuffy as well, Our room resembled a Dismayed at the conditions we had to live under, We tracked down the rep, whose face like .. showed him to be not a bit contrite. Seldom have I met someone so . Expecting apologies and sensible action, we were led by his insults to near 23) Secondly, I feel I must not omit 24) to mention the restaurant and .. 25) Allow me to make a small suggestion: 26) Have pity on guests and .. 27) The food is unappetising , to put it mildly. 28) Whats more, the prices .. 29) When you state that you cater for dietary needs, 30) do you mean meat like concrete and salad .. ? 31) As for the advertised local colour, 32) the entertainment could not have 33) To call an old drunkard playing the guitar 34) A feast of culture is taking it 35) In regard to the swimming pool , it seems indefensible 36) to leave it floating with things quite . 37) To be blunt, its convenient for waiters to pee in: 38) I have taken this up with the powers that 39) the hygiene inspectors will no doubt take 40) measures to prevent a .

B Version contd: 41) In light of these facts, have you ever thought 42) of calling this hotel .? 43) And why not rechristen your agency as well, 44) appropriately naming it ..? 45) Bearing in mind what I have told you, 46) you will appreciate that I . 47) fully liable under the Act 48) of Consumer Protection. (Please ...: ) 49) Thus I have no hesitation 50) in asking for .... 51) Should you fail to provide us with satisfaction, 52) Ive instructed my lawyers to take Complete the letter with phrases from the list below, preserving the rhyme scheme ABAB: hold you/ prison cell/ their digestion / further action / too far/ impolite/ been duller/ substandard/ neglect/ full compensation/ Holidays from Hell/ unmentionable/dishonest/ varied wildly/ spurious/ thunder/ cholera outbreak/ The Last Resort/ holiday/ out of reach/location/see attached (=half rhyme !)/ the food in it/ distraction/ like weeds/ be and (=half rhyme !) Language Work: Now find examples of the following in the text: 1) Phrases used to order points in an argument. 2) Fixed phrases applicable in most letters of complaint 3) One example of inversion 4) Present participle (-ing) , perfect participle ( having +v 3) and past participle clauses (V3 ed/en etc.).