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2012Subway CSS

2012Subway CSS

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Published by Garth Johnston

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Published by: Garth Johnston on Sep 24, 2012
Copyright:Attribution Non-commercial

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09/24/2012

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2012 Customer Satisfaction SurveySubway
 
Methodology
Citywide Survey conducted by telephoneRandom landline and cell phone samplesInterviewed 1829 persons
 –1200 qualified for full survey: At least one subway and/or localbus trip in past 30 days –Other 629 asked only demographic questions for purpose ofweighting results to latest census
Survey averaged 27 minutesMargin of error: ±3.8 percentage points
New York City Transit
1
 
Subway Service Satisfaction Trend2010-2012
New York City Transit
2
78%75%70%78%74%67%77%71%64%
Overall
 
Subway
 
Serviceon
 
Line
 
Used
 
MostOverall
 
Subway
 
Service Overall
 
Value
 
for
 
theMoney
 
Using
 
theSubway
201220112010

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