Professional Documents
Culture Documents
Methodology
Citywide Survey conducted by telephone Random landline and cell phone samples Interviewed 1829 persons
1200 qualified for full survey: At least one subway and/or local bus trip in past 30 days Other 629 asked only demographic questions for purpose of weighting results to latest census
71%
70%
67%
64%
2012 2011 2010
NA
Howfastsubway OverallReliability Maintaining Predictabilityof getsyouwhere ofService subwaycarsso subwaytravel youwanttogo theydon'tcause time delays Service Frequency
Underlinednumberindicatesstatisticalincreasein2012vs.2010
New York City Transit 3
Comfortoftemperature onsubwaycars
OverallInformationand Clarityofannouncements Usefulnessof Communicationsabout onsubwaytrains announcementsduring SubwayService plannedservicechanges Boxednumberindicatesstatisticalincreasein2012vs.2011 Underlinednumberindicatesstatisticalincreasein2012vs.2010
New York City Transit 5
OverallSafetyand Security
2012
2011
2010
2012
2011
2010
StationUseMostOftenNear Home
StationUseMostNear Work/School
OverallStationEnvironment
Underlinednumberindicatesstatisticalincreasein2012vs.2010
New York City Transit 9
85%
81%
NA
OverallMaintenance Conditionofstairsand andRepairofStation handrails Stationlighting Conditionofwallsand ceilings
Boxednumberindicatesstatisticalincreasein2012vs.2011 Underlinednumberindicatesstatisticalincreasein2012vs.2010
New York City Transit 10
72%
72% 64%
2012
2011
2010
Underlinednumberindicatesstatisticalincreasein2012vs.2010
New York City Transit 11
2012
2011
2010
Underlinednumberindicatesstatisticalincreasein2012vs.2010
New York City Transit 12
SubwayEscalators
SubwayElevators
Boxednumberindicatesstatisticalincreasein2012vs.2011 AttributesnotRatedin2010
New York City Transit 13
72%
2012 2011 2010
NA
OverallPersonalSecurity inStation Yoursenseofpersonal securitybefore8p.m.
NA
Yoursenseofpersonal securityafter8p.m.
14
Keeping Station Platforms from Getting too Crowded during Rush Hours
71%
70% 65%
2012 2011 2010
2012
2011
2010
15
OVERALLSUBWAYSERVICE OVERALLSUBWAYSERVICEONLINEUSEMOST SERVICEFREQUENCY OVERALLRELIABILITYOFSERVICE Thepredictabilityofsubwaytraveltime Maintainingsubwaycarssotheydonotbreakdownandcausedelays Howfastthesubwaygetsyouwhereyouwanttogo OVERALLSAFETYANDSECURITY Safetyfrommechanicalaccidents OverallpersonalsecurityinthesubwayBEFORE8p.m. OverallpersonalsecurityinthesubwayAFTER8p.m. OVERALLINFORMATIONANDCOMMUNICATIONSABOUTSUBWAYSERVICE Knowinghowlongyouhavetowaitforthenexttraintoarrive Clarityofannouncementsonsubwaytrains Usefulnessofannouncementsontrainsduringnormalservice Usefulnessofannouncementsontrainsduringunplanneddelays Usefulnessofannouncementsontrainsduringplannedservicechanges
% 71 77 72 76 74 NA 83 77 85 80 65 63 NA 56 67 64 NA
% 74 78 79 82 77 80 81 83 89 86 72 73 68 64 74 67 69
% 75 78 79 84 81 83 86 82 89 86 67 79 72 67 76 67 75
16
TOTALSATISFIED 2010
1082 %
2011
1009 %
2012
1018 %
Satisfied
%
OVERALLCOMFORTANDCONVENIENCEOFUSINGTHESUBWAY Keepingsubwaytrainsfromgettingtoocrowdedduringrushhours Comfortoftemperatureonsubwaycars OVERALLCLEANLINESSOFSUBWAYCARS Keepingfloorsandseatsclean Keepingsubwaycarwindowscleanwithnoscratchiti Havingnolitterinsubwaycars Keepinggraffitioffsubwaycarwalls OVERALLCOURTESYANDHELPFULNESSOFSUBWAYCONDUCTORS OVERALLVALUEFORTHEMONEYUSINGTHESUBWAY
78 44 79 68 NA NA NA NA 77 64
84 46 84 75 68 77 67 82 80 67
83 45 82 75 71 74 69 82 83 70
21 6 27 20 19 23 16 30 27 23
62 39 55 55 51 50 53 52 56 47
17
OrderofSetsRandomized. OverallStationEnvironmentAlwaysAskedLast. STATIONUSEMOSTOFTENNEARHOME STATIONUSEMOSTOFTENNEARWORK/SCHOOL OVERALLSTATIONENVIRONMENT OVERALLSTATIONCLEANLINESS Keepingstationlitterfree Keepingstationcleanfromdirtandgrime Keepinggraffitioffwalls,signs,etc. OVERALLMAINTENANCEANDREPAIROFSTATION Conditionofstairsandhandrails Stationlighting WorkingconditionofMetroCardvendingmachines WorkingconditionofMetroCardswipereadersatturnstiles Conditionofwallsandceilings
Satisfied
%
77 74 71 64 NA NA NA 68 72 81 NA NA NA
79 80 78 72 73 67 78 75 77 85 81 80 64
81 82 77 72 75 67 82 80 82 88 82 83 67
25 20 17 21 21 18 27 20 27 30 29 29 17
56 61 60 52 54 49 55 60 55 58 53 54 50
18
2010
1048 %
OVERALLAVAILABILITYOFINFORMATIONINSTATION Signsdirectingyoutoexitsandtransferlocations Clarityofannouncementsonstationplatforms Informationinstationaboutunscheduleddelays Havinglargesubwaymapsavailablethroughoutthestation Informationinstationaboutplannedservicechanges OVERALLPERSONALSECURITYINSTATION YoursenseofpersonalsecurityinthestationBEFORE8p.m. YoursenseofpersonalsecurityinthestationAFTER8p.m. KEEPINGSTATIONPLATFORMSFROMGETTINGTOOCROWDED DURINGRUSHHOURS Countdownclocks Escalatorsinsubway Elevatorsinsubway Courtesyandhelpfulnessofstationagents
67 82 59 56 NA 69 76 NA NA 65 95 NA NA NA
77 85 67 64 75 76 82 88 72 70 96 75 73 81
80 87 71 67 77 78 82 85 69 71 96 82 76 85
22 30 23 17 27 22 20 29 17 17 67 30 24 37
58 57 48 50 49 55 61 56 53 53 29 52 52 48
19