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R&M Policies

R&M Policies

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Published by roy_gavan

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Published by: roy_gavan on Nov 11, 2012
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08/02/2014

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EPAIR AND MAINTENANCE MANUAL
Revision No. 00Effectivity Dat
 
e: 01.16.12Page __ of 4
Doc.No. R
 
MM-01
S, GUIDELINES AND
PROCEDURES
pared by: VERO
 
NICA N. ANTONIOe: January 16, 2012eviewed by: RO
 
WELLA LIMPINate:viewed by: EDGARDO M. PUNOte:
I.
OBJECTIVES
A.
To define policies and guidelines covering repair and maintenance of ArmyNavy(AN) store equipment/facilities
B.
To establish a standard procedures in equipment/facilities repair specifically thefollowing:
1.
Requesting job repair 
2.
Determining repair service provider based on equipment warranty
3.
Schedule of repair 
4.
Inspection and acceptance of repair done
II.
COVERAGE
A.
These policies, guidelines and procedures shall apply to all standardequipment/facilities of an AN store, company-owned and franchise alike.
B.
Store equipment/facilities shall include the following:
1.
Griddle
 
2.
Fryer 
3.
Coffee machine
4.
Blender 
5.
Point of Sale (POS) machine
6.
Stainless steel worktable/counter 
7.
Etc.
III.
POLICIES
A.
 All job requests for equipment repair, under warranty or not, shall be coursedthrough the Engineering Department (ED) for company-owned stores.
B.
Franchise stores equipment repair needs shall be served either by the supplier (for equipment under warranty) or their preferred repair and maintenance serviceprovider of their choice (for equipment with lapsed warranty). The same servicescan be accommodated by ArmyNavy (AN) Maintenance with
applicable“charges” on the account of the franchisee.
 
IV.
GUIDELINES
A.
Company-owned Stores
1.
Job Request Form (JRF) shall be used by the store to request for equipmentrepair. This form will be sent by the store via e-mail to the EngineeringDepartment (ED).
2.
The ED shall acknowledge receipt of JRF through e-mail.
3.
ED shall schedule repair service and communicate other instructions related tothe repair to the Store OIC/Shift Manager within the next twenty-four (24) hoursafter receipt of JRF.
4.
 Authorized ED personnel shall be responsible for determining the appropriateservice provider for the said request.
5.
The Store OIC/Shift Manager shall be responsible for the following in relation toequipment repair:
a)
Secure work permit/gate pass (if applicable) prior to the scheduled repair 
b)
Be present during the repair 
c)
Inspect or check the working condition of the equipment after the repair 
d)
Sign the Service Report ONLY after inspection has been done and keepsduplicate copy on file
e)
Informs the ED of the status of repair/equipment
6.
Repair service provider (supplier/contractor) technicians are required to weatheir ID and uniform while in the store premises.

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