Effectivity AND PROCEDURES REPAIR by:Doc.No.Date: 01.16.12 MANUAL eviewedAND EDGARDO N.LIMPIN epared by: VERONICA M.

ANTONIO Reviewed by:MAINTENANCE ROWELLA ES, GUIDELINESRMM-01 PUNO

Revision No. 00

Page __ of 4 ate:January 16, 2012 Date: te:

I.

OBJECTIVES

A. To define policies and guidelines covering repair and maintenance of ArmyNavy

(AN) store equipment/facilities

B. To establish a standard procedures in equipment/facilities repair specifically the

following:

1. Requesting job repair 2. Determining repair service provider based on equipment warranty 3. Schedule of repair 4. Inspection and acceptance of repair done

II. COVERAGE

A. These

policies, guidelines and procedures shall apply to all standard equipment/facilities of an AN store, company-owned and franchise alike.

B. Store equipment/facilities shall include the following: 1. Griddle

2. Fryer 3. Coffee machine 4. Blender 5. Point of Sale (POS) machine 6. Stainless steel worktable/counter 7. Etc.

III. POLICIES

A. All job requests for equipment repair, under warranty or not, shall be coursed

through the Engineering Department (ED) for company-owned stores.

B. Franchise stores equipment repair needs shall be served either by the supplier

(for equipment under warranty) or their preferred repair and maintenance service provider of their choice (for equipment with lapsed warranty). The same services can be accommodated by ArmyNavy (AN) Maintenance with applicable charges on the account of the franchisee.

IV. GUIDELINES

A. Company-owned Stores

1. Job Request Form (JRF) shall be used by the store to request for equipment

repair. This form will be sent by the store via e-mail to the Engineering Department (ED).
2. The ED shall acknowledge receipt of JRF through e-mail. 3. ED shall schedule repair service and communicate other instructions related to

the repair to the Store OIC/Shift Manager within the next twenty-four (24) hours after receipt of JRF.
4. Authorized ED personnel shall be responsible for determining the appropriate

service provider for the said request.

5. The Store OIC/Shift Manager shall be responsible for the following in relation to

equipment repair:
a) Secure work permit/gate pass (if applicable) prior to the scheduled repair b) Be present during the repair c) Inspect or check the working condition of the equipment after the repair d) Sign the Service Report ONLY after inspection has been done and keeps

duplicate copy on file

e) Informs the ED of the status of repair/equipment 6. Repair service provider (supplier/contractor) technicians are required to wear

their ID and uniform while in the store premises.

7. No cash should be given to the servicing supplier/contractor unless otherwise

instructed or with approval of the ED or Area Manager.

8. Any sales invoice/delivery receipt for parts or materials purchased by the

technician for the repair of the equipment should be forwarded by the store the ED for payment processing.

B. Franchise Stores

1. Equipment repair needs of franchise stores shall be the responsibility of the

franchisee.
2. If the franchisee opts to acquire the services of AN Maintenance, such repair

services shall be served following the set guidelines for company-owned stores (IV.A).
3. Any repair services that may require purchase of materials or for a third-party

contractor to do the job, a quotation for such services must be approved by the franchisee before proceeding with the repair.
4. The AN Technician shall prepare a Service Report (SR) after completing the job

request and have the franchisee/authorized representative sign it to signify acknowledgment and acceptance of the service rendered. A copy of which will be given to the franchisee and the second copy shall be forwarded to the ED for billing.
5. Service Reports require the signature of the franchisee/authorized representative

AND endorsement of the ED Head before Accounting Department can prepare the billing statement.
6. All repair services documents shall be organized and prepared by the ED and

forwarded to the Accounting Department following the schedule outlined below:

Service Reports covering . . .

Submit to Accounting . . .

1st to the 15th day of the month

On or before the 20th day of the same month

16th to the 31th day of the month

On or before the 5th day of the following month

7. Franchisee shall pay AN billed amount within seven (7) after receipt of the billing

statement via (mode of payment).

V. PROCEDURES

Refer to the succeeding pages for detailed procedures on equipment repair services.

VI. FORMS USED / REFERENCE DOCUMENTS

A. Job Request Form B. Service Report C. Billing Statement template D. Repair Services Charges/Rates